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Wireless Genie Mini and WVB

WVB Installation

1.  If not previously performed, install the ODU/SWiM and run the coax cable to the WVB location(s).
2.  If not previously performed, install, update the software, and activate the Genie Server.
3.  Connect the WVB to the SWiM/MoCA network (if more than one WVB is used, connect all WVBs to the SWiM/MoCA network)
4.  If the WVB is not powered on, power on the WVB. After a short delay (one to two minutes) the LED should be solid 

green

. Note: 

The LED will be solid 

blue

 if the Genie Server previously had ANY clients (wired or wireless) paired to it. If the LED is not solid 

green

 or solid 

blue,

 refer to Troubleshooting section. (Full boot takes one to two minutes, so be patient.)

5.  On the Genie Server, verify the OSD “A wireless video bridge has been found and configured successfully” has been displayed. 

Select OK to clear the OSD. This often takes only 30 seconds, however it can take up to five minutes in some cases.

 

If the OSD does not display on the Genie Server, check the WVB LED and refer to the troubleshooting section.

6.  Verify all WVBs are connected to the Genie Server by checking the WVB status under 

Whole Home

 - 

Video Bridge

 - 

Video Bridge 

Status

 on the Genie Server.

 

Each WVB in the system should show ACTIVE.

7.  Installation of the WVB is complete once all WVBs appear ACTIVE on the Genie Server’s Video Bridge Status screen, and all WVBs 

have a solid 

green

 or solid 

blue

 LED. (This means that the Genie Server and the WVB are connected, even though you may not 

have a wired or wireless client connected).

The installation preference of the WVB is as follows:

 

Home run wiring from the SWiM splitter to both 
the WVB and HR44.

 

Home run wiring from the SWiM splitter to the 
WVB; then a coax jumper from the WVB to the 
HR44.

 

A split cable run to the WVB is not 
recommended.

Installation

WVB and  C41W Installation

Содержание Genie C41W

Страница 1: ...1 Wireless Genie Mini and WVB InstallationandTroubleshootingGuide This document covers installation and troubleshooting of the Wireless Video Bridge and Wireless Genie Mini or C41W ...

Страница 2: ...reen signal meter is green The LED on the front of the C41W has roughly a ten second refresh rate so when moving the C41W wait about ten seconds and verify the color of the LED Installation WVB and C41W Installation If one or more of the C41Ws network LED are not green the WVB will need to be relocated to an area that maximizes signal range to all clients and minimizes interference If more than on...

Страница 3: ...n displayed Select OK to clear the OSD This often takes only 30 seconds however it can take up to five minutes in some cases If the OSD does not display on the Genie Server check the WVB LED and refer to the troubleshooting section 6 Verify all WVBs are connected to the Genie Server by checking the WVB status under Whole Home Video Bridge Video Bridge Status on the Genie Server Each WVB in the sys...

Страница 4: ... the network is stabilized Installing Wireless Genie Mini Clients 1 On the Genie Server go to Whole Home Manage Clients Add Clients and note the PIN on the screen keep the Genie Server on this screen until all C41Ws are installed Upon selecting Add Clients there will be a warning screen You must use the Dash key on the remote before you can add clients Do not exit the Add Clients screen until all ...

Страница 5: ...is designed to work with 80 feet and five walls Construction The construction reference refers to residential internal wall construction External walls are denser by nature to protect from outside elements provide sound proofing and strength of the building they will reduce the range of the WVB signal There could be additional loss with walls constructed of stucco concrete brick stone or double wa...

Страница 6: ...ernal Wi Fi CCK W change to a BB DECA and refer to Resetting a Genie with Clients section later in the training If still unresolved complete an FPR C41W Program Banner displayed no Video on TV Follow the troubleshooting steps listed for Gray Black screen Freeze Frame Pixelization on C41W Follow the troubleshooting steps listed for Gray Black screen C41W Video Audio on TV but no Menu Guide or List ...

Страница 7: ... If that does not resolve the issue follow the installation steps C41W Menus in Spanish Factory reset the affected clients by holding down the power button for 15 seconds this should clear the problem C41W Component Cable Problems Some older model televisions may not be able to recognize the 10 pin component cable used with a C41W Technicians may need to use the 10 pin to composite cable adapter f...

Страница 8: ...t as per C41W Gray Black screen symptoms C41W OSD Select a Server No Servers Were detected Check your network connections Probable Cause and Troubleshooting 3 Verify the wireless client C41W network LED is green Verify C41W LED is green AND WVB LED is Blue or green blue flashing If not troubleshoot for whichever LED state is in error If both C41W and WVB LEDs are good and waiting 2 minutes does no...

Страница 9: ...re are the procedures To reset the WVB back to factory defaults perform the following 1 Unplug all the C41W clients 2 Remove the COAX from the WVB rear panel input labeled Towards LNB 3 Press and hold the red reset button on the rear panel of the WVB 4 Continue to hold the reset button until the WVB status light displays the following colors Red Yellow Green 5 Then release the reset button 6 The W...

Страница 10: ...idge s using the red reset button on the back panel Select Test Again to see if this has solved the issue Diagnostic Code 90 WVB Internal Error Hardware Issue 1 Perform a reset on the WVB 2 If WVB continues to blink Red replace the WVB 91 Genie only One or more of the Wireless Video Bridges on your network reports an error You may experience poor quality or intermittent loss of video on your wirel...

Страница 11: ...e Wireless Client s that has a Yellow or Red Network LED Blink Red Device Error Detected 1 Perform a reset on the WVB 2 If WVB continues to blink red replace the WVB Blink Green andYellow Wireless Video Bridge in Beacon Mode Normal Wireless Video Bridge survey Beacon mode without MoCA network connected Used to position the WVB and Wireless Clients during the Wireless Video Bridge survey Beacon Mod...

Страница 12: ...This is because the internal wireless network has not yet been created to support video and data transfer from the Genie Sever to the wireless client 2 After the Wireless Video Bridge has been connected to the Genie and technicians begin connecting the C41W clients to the Wireless Video Bridge the C41W will switch from Beacon Mode to Client Addition Mode so the connection to the Wireless Video Bri...

Страница 13: ...val will cause the wireless clients that are paired with this WVB to disconnect from the wireless network Replacing a Wireless Video Bridge To replace a WVB use the following procedure 1 Turn on the Genie Server 2 Put all C41Ws in standby 3 Remove power and disconnect the coax from the WVB to be replaced 4 Install connect and power on the new WVB 5 Allow WVB to fully boot up one to two minutes The...

Страница 14: ...OSD In the event that the download server does not respond or an error occurs during the firmware file transfer the WVB will try again on its next update cycle The WVB will remain online and operational in this event Downloading the WVB firmware is transparent to the customer and occurs in the background Once the download completes the WVB will boot up in approximately one to two minutes During th...

Страница 15: ...ers and how they degrade the signal and lower the maximum distance from the WVB Table 1 Standard Medium Strong Extreme 5 dB 5 10 dB 10 20 dB 20 dB Plexiglass Sheet plywood Internal wall 2 layers drywall 2 x4 studs Fir lumber Non stucco external wall wood siding Wood floor ceiling Stucco wall with diamond metal mesh Brick Stone wall fireplace Double pane tinted high efficiency door window Metal obj...

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