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Dimplex MULTI-FIRE SL PLF3614-XS, Инструкция по установке и эксплуатации, Страница: 20 / 24

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Troubleshooting

Problem

Display

Cause

Solution

Fireplace does not turn on with 
the manual touch controls

N/A

No incoming power

Ensure unit is wired correctly 
Check main disconnect panel 
Ensure wall switch is on (if applicable)

Fireplace does not turn on with 
the remote control

N/A

The batteries in the remote 
control are dead or installed 
incorrectly

Replace remote control battery 
Ensure battery is installed with 

+

 

facing up.

Heater does not turn on

---

Heater is disabled

Press and hold   and   at the 
same time on the hidden touch 
controls for 3 seconds to disable 
or enable the heat function. 

H--

Heater has been permanently 
disabled

If installation with heat is desired, 
re-install shunt on main board if 
available or purchase new main 
board.

Heater is on, but there is no heat

Normal operation — There is a 

30-second delay before heater 

starts

No action required.

Circuit breaker trips or fuse 
blows when unit is turned on

N/A

Improper circuit current rating

Install unit on a dedicated 
minimum 15 amp circuit.

Error Code is displayed

Err 1

Temperature cutout is activated

Reset breaker and wait 5 minutes 
before turning unit back on it. If 
error persists, see Service Manual.

Err 2

L1 voltage is too high

If error persists, consult an electrician.

Err 3

L1 voltage is too low

If error persists, consult an electrician.

Err 4

L1 current is too high

If error persists, consult an electrician.

Err 7

Fan is slow

See service manual.

Err 8

Element error

See service manual.

Err 9

Element not detected

See service manual.

Err10

Fan not detected

See service manual.

Err11

Fan error

See service manual.

Err12

Ambient temperature is 
above 45° C (113° F)

No action required.

Err13

Ambient temperature is 
below 45° C (113° F)

No action required.

Err14

Thermistor error

See service manual.

Err15

NTC has shorted

See service manual.

Err16

NTC not detected

See service manual.

Err17

Media bed LEDs defective

See service manual.

Err18

Overhead LEDs defective

See service manual.

Err19

Media bed LEDs not detected

See service manual.

Err 20

Overhead LEDs not detected

See service manual.

Err 21

Flame LEDs not detected

See service manual.

Err 22

Flicker motor not detected

See service manual.

Err 23

Relay board not detected

See service manual.

Err 24

Main control board not detected

See service manual.

Err 25

Display board not detected

See service manual.

For more troubleshooting, consult the PLF-XS Service Manual which can be found at  
www.dimplex.com/customer_support/technical_and_troubleshooting

Содержание MULTI-FIRE SL PLF3614-XS

Страница 1: ...ll or use this electric fireplace Always comply with the warnings and safety instructions contained in this manual to prevent personal injury or property damage To view the full line of Dimplex products visit www dimplex com Share the warmth and leave a review dimplex com sharethewarmth Your input helps to create even better products and experiences We value your feedback ...

Страница 2: ...ont Glass Installation 15 Operation 16 General Operation 16 Hidden Touch Controls 16 Remote Operation 16 App 16 Resetting the Temperature Cutoff Switch 18 Maintenance 19 Troubleshooting 20 Wiring Diagrams 21 Warranty 23 Conventions used in this manual NOTE Procedures and techniques considered important enough to emphasize CAUTION Procedures and techniques which if not carefully followed will resul...

Страница 3: ...bel located on the label behind the front glass of your fireplace and on the back of the Installation and User s Guide provided with your fireplace Model and Serial Number Label behind front glass QR Code Label behind front glass Visit www dimplex com fcapp Welcome NO NEED TO RETURN TO THE STORE If you have questions regarding the operation of this product or if you require service before returnin...

Страница 4: ...er locate the fireplace where it may fall into a bathtub or other water container Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock fire or damage to the fireplace To prevent a possible fire do not block air intakes or exhaust in any manner To disconnect the heater turn the unit off with the controls and turn off the power to the...

Страница 5: ... antenna Increase the separation between the unit and the receiver Connect the unit into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This unit complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This unit may not cause harmful interference and 2 this unit mu...

Страница 6: ...214 XS 6910470200 PLF5014 XS 6910470300 PLF6014 XS 6910470400 Product Dimensions Technical Specifications Model A B PLF3614 XS 33 1 4 845 mm 37 1 4 946 mm PLF4214 XS 39 1 4 997 mm 43 1 4 1098 mm PLF5014 XS 47 1 4 1201 mm 51 1 4 1301 mm PLF6014 XS 57 1 4 1455 mm 61 1 4 1555 mm Figure 1 A B 13 330 mm 19 1 2 497 mm 3 7 8 99 mm 3 3 4 97 mm ...

Страница 7: ...1 Mirrored Glass 1 1 1 1 Wall mount Bracket 1 1 1 1 Media Bed 1 1 1 1 Remote Control 1 1 1 1 Installation and User s Guide 1 1 1 1 Bag of Acrylic Crystals 1 1 2 2 Do not dispose of the suction cup after installation Keep it in a secure location as it will be helpful for maintenance and service of the unit Suction Cup 1 1 1 1 ...

Страница 8: ...8 www dimplex com Hardware Kit Media Bed Brackets 2 2 2 2 Mirrored Glass Bracket 1 1 2 2 1 Wood Screws 5 5 5 5 Black M3x10 Screws 7 7 10 10 Bubble Level 1 1 1 1 Package Contents ...

Страница 9: ...vent electric shock it must be installed as to prevent water from entering the unit or installed away from showers tubs etc Never locate fireplace where it may fall into a bathtub or other water container Wi Fi For installations where the use of the Flame Connect app is desired ensure the fireplace is located within range of a Wi Fi network For up to date information about the app please visit www...

Страница 10: ... mm Includes 1 2 drywall PLF4214 XS 43 1092 mm PLF5014 XS 51 1295 mm PLF6014 XS 61 1549 mm CAUTION This fireplace is NOT load bearing Ensure the opening for the fireplace is framed in such a way that the weight of the building materials will not create pressure on the top of the fireplace NOTE Wiring is performed at the bottom right back corner of the firebox Figure 5 Plan the framing to allow rou...

Страница 11: ...move the 3 screws that secure the electrical cover to complete the wiring Figure 5 3 Complete the wiring according to instructions in the Electrical Installation section pp 12 13 Reinstall the electrical cover after wiring is complete 4 Position mounting bracket in desired location on the wall and ensure that it is level using the provided bubble level 5 Use 2 of the provided mounting screws to at...

Страница 12: ...ire to the cover with the provided grounding screw by placing the wire between screw and lock washer and tighten 4 Ensure all wire connections are tight Installation FIREPLACE JUNCTION BOX 120 V POWER SUPPLY BREAKER PANEL WHITE N WHITE N BLACK L GROUND G BLACK L1 FIREPLACE JUNCTION BOX 240 V POWER SUPPLY BREAKER PANEL WHITE N RED L2 RED L2 WHITE N BLACK L GROUND G GROUND G BLACK L1 GREEN G Figure ...

Страница 13: ...RNING This heater is not intended for use with an extension cord Plug the cord directly into an ap propriate wall receptacle Heater Hardware Disconnect The fireplace heater can be permanently disabled by removing the electronic jumper on the main control board NOTE Heater hardware disconnect will permanently disable the heater and fan Follow these instructions only when an installation without hea...

Страница 14: ...ed 5 Remove the suction cup and clean any fingerprints or debris off the glass with a non abrasive glass cleaner NOTE Do not dispose of the suction cup Keep it in a secure location as it may be needed for maintenance and service on this fireplace Mirrored Glass Bracket Quantity varies by model Installation Media Installation 1 Position the media bed and secure it using the provided brackets and sc...

Страница 15: ...he suction cup and align the 4 mounting brackets on the front glass with the corresponding slots on the fireplace 4 Insert the mounting brackets into the slots and gently release the glass so that it may drop into its final position 5 Remove the suction cup and clean any fingerprints or debris off the front glass with a nonabrasive glass cleaner NOTE Do not dispose of the suction cup Keep it in a ...

Страница 16: ...e element retains heat after shutdown When the heat is turned Off there is a 5 minute cool down period before the fan shuts off completely NOTE The fireplace will retain the previously used settings after a power interruption Hidden Touch Controls The hidden touch controls are located on the upper right of the fireplace Figure 18 Remote Operation The fireplace is supplied with a multi function IR ...

Страница 17: ...s Solid L Low Brightness Solid H High Brightness Cycle L Low Brightness with flickering media bed lights Cycle H High Brightness with flickering media bed lights Ambient Light Sensor Press to turn the ambient light sensor on or off The ambient light sensor will automatically adjust the brightness of the fireplace lights based on the ambient light in the room Timer Press repeatedly until the desire...

Страница 18: ...re Cutoff Switch Should the heater overheat a manual limit cut out will turn the unit off and it will not come back on without being reset If the button on the unit is pressed Err 1 will be displayed on the unit It can be reset by turning the unit off at the main disconnect panel and waiting 5 minutes before turning the unit back on CAUTION If you need to continuously reset the heater turn the uni...

Страница 19: ...Cleaning Use only a damp cloth to clean painted surfaces of the fireplace Do not use abrasive cleaners The fireplace should not be operated with an accumulation of dust or dirt on or in the unit as this can cause a build up of heat and eventual damage For this reason the heater must be inspected regularly depending upon conditions and at a minimum yearly intervals Servicing Except for installation...

Страница 20: ...nit back on it If error persists see Service Manual Err 2 L1 voltage is too high If error persists consult an electrician Err 3 L1 voltage is too low If error persists consult an electrician Err 4 L1 current is too high If error persists consult an electrician Err 7 Fan is slow See service manual Err 8 Element error See service manual Err 9 Element not detected See service manual Err10 Fan not det...

Страница 21: ...21 Wiring Diagrams PLF3614 XS PLF4214 XS ...

Страница 22: ...22 www dimplex com PLF5014 XS PLF6014 XS Wiring Diagrams ...

Страница 23: ... by this Limited Warranty is proven to be defective in material or workmanship during i the 2 year Limited Warranty period for products outlined in Section 1 you have the following rights Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge If Glen Dimplex Americas is unable to repair or replace such product or part or if repair o...

Страница 24: ... make changes without notice 2020 Glen Dimplex Americas QR label Share the warmth and leave a review dimplex com sharethewarmth Your input helps to create even better products and experiences We value your feedback A BRAND OF GLEN DIMPLEX AMERICAS For more information on the Flame Connect app visit dimplex com fcapp ...

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