19
Two-Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Dimplex
cassette. This limited warranty applies only to purchases made
in any province of Canada except for Yukon Territory, Nunavut, or
Northwest Territories or in any of the 50 States of the USA (and
the District of Columbia) except for Hawaii and Alaska. This limited
warranty applies to the original purchaser of the product only and is
not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not covered by this limited warranty.
Products purchased in these States, provinces, or territories are sold
AS IS without warranty or condition of any kind (including, without
limitation, any implied warranties or conditions of merchantability
or fitness for a particular purpose) and the entire risk of as to the
quality and performance of the products is with the purchaser, and
in the event of a defect the purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and trims,
covered by this limited warranty have been tested and inspected
prior to shipment. Subject to the provisions of this warranty, Glen
Dimplex Americas Ltd. (herein called Glen Dimplex Americas)
warrants such products to be free from defects in material and
workmanship for a period of 2 years from the date of the first
purchase of such products as follows: (a) a repair or replacement
warranty on defective products or parts, including in-home
services, for the first year following the date of first purchase;
and (b) thereafter, a replacement of parts warranty on defective
products and parts (with no in-home services) for the 1 year period
commencing on the first anniversary of first purchase and ending on
the second anniversary of the date of first purchase.
Glen Dimplex Americas fireplace surrounds (mantels) and trims
covered by this limited warranty have been tested and inspected
prior to shipment and, subject to the provisions of this warranty, Glen
Dimplex Americas warrants such products to be free from defects
in material and workmanship for a period of 1 year from the date of
first purchase of such products. Warranty services do not include in-
home services
.
The limited 2 year warranty period for products other than fireplace
surrounds (mantels) and trims and the limited 1 year warranty
period for fireplace surrounds (mantels) and trims also applies to
any implied warranties that may exist under applicable law. Some
jurisdictions do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been
repaired (except by Glen Dimplex Americas or its authorized service
representatives) or otherwise altered. This limited warranty does
further not apply to defects resulting from misuse, abuse, accident,
neglect, incorrect installation, improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Technical Service at
1-888-346-7539. Please have proof of purchase, catalogue/model
and serial numbers available when calling. Limited warranty service
requires a proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect
In the event a product or part covered by this limited warranty is
proven to be defective in material or workmanship during (i) the
2 year limited warranty period for products other than fireplace
surrounds (mantels) and trims, and (ii) the 1 year limited warranty
period for surrounds (mantels) and trims, you have the following
rights:
• Limited warranty service will be performed solely by dealers or
service agents of Glen Dimplex Americas authorized to provide
limited warranty services.
• For products (other than surrounds (mantels) and trims) for
the period ending at midnight on the first anniversary of the
date of first purchase, Glen Dimplex Americas will in its sole
discretion either repair or replace such defective product or part
without charge. If Glen Dimplex Americas is unable to repair or
replace such product or part, or if repair or replacement is not
commercially practicable or cannot be timely made, Glen Dimplex
Americas may, in lieu of repair or replacement, choose to refund
the purchase price for such product or part. This limited warranty
entitles the purchaser to on-site or in-home warranty services.
Accordingly, Glen Dimplex Americas will be responsible for all
labour and transportation costs associated with the repair or
replacement of the product or part except as follows: (i) charges
may be levied for travel costs incurred to travel to the purchaser’s
site where the product is located if the purchaser’s site is beyond
30 miles (48 km) from the closest service depot of Glen Dimplex
Americas dealer or service agent; and (ii) the purchaser is solely
responsible for providing clear access to all serviceable parts of
the product.
• For products (other than surrounds (mantels) and trims) for
the period commencing at 12:01 a.m. on the day after the first
anniversary of the first purchase and ending at midnight on the
second anniversary of the date of first purchase, this limited
warranty entitles the purchaser to replacement parts only without
charge. If Glen Dimplex Americas is unable to replace such part,
or if replacement is not commercially practicable or cannot be
timely made, Glen Dimplex Americas may, in lieu of replacement,
choose to refund the purchase price for such part. The purchaser
shall not be entitled to on-site or in-home warranty services.
The purchaser shall be responsible for all expenses incurred for
the removal of the part and installation of the replacement part
including, without limitation, all shipping costs and transportation
costs to and from the authorized dealer’s or service agent’s place
of business and all labour costs. Such costs shall not be the
responsibility of Glen Dimplex Americas.
• For surrounds (mantels) and trims for the period ending at
midnight on the first anniversary of the date of first purchase, Glen
Dimplex Americas will in its sole discretion either repair or replace
such defective surrounds (mantels) and trims or part thereof
without charge. If Glen Dimplex Americas is unable to repair or
replace such product or part, or if repair or replacement is not
commercially practicable or cannot be timely made, Glen Dimplex
Americas may, in lieu of repair or replacement, choose to refund
the purchase price for such product or part. The purchaser shall
not be entitled to on-site or in-house services. The purchaser is
responsible for all expenses incurred for repair or replacement
of such product or part including, without limitation, all shipping
costs and transportation costs to and from the authorized dealer’s
or service agent’s business and all labour costs. Such costs shall
not be the responsibility of Glen Dimplex Americas.
• On-site or in-home services not provided under this warranty may
be performed at the purchaser’s specific request and expense at
Glen Dimplex Americas then-current rates for such services.
What Glen Dimplex Americas and its dealers and service agents are
also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS
DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE
PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS
DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR
IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF
THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may
also have other rights which vary from jurisdiction to jurisdiction. The
provisions of the United Nations Convention on Contracts for the
Sale of Goods shall not apply to this limited warranty or the sale of
products covered by this limited warranty.
Warranty
