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TROUBLESHOOTING GUIDE

PROBLEM

CAUSE

SOLUTION

PART NUMBER

General

Circuit breaker trips or fuse 

blows when unit is turned on

Short in unit wiring.

Trace wiring in unit.

Improper circuit current rating

Additional appliances may exceed the 

current rating of the circuit breaker or fuse.  

Plug unit into another outlet or install unit on 

a dedicated 15 amp circuit.

Lights dim in room while the 

unit is on

Unit is drawing close to circuit 

current rating

Move the unit to another outlet or install unit 

on a dedicated 15 amp circuit

Power cord gets warm

Normal Operation

The power cord may get slightly warm to 

the touch when the heater is on

Defective power cord

Replace power cord if cord gets hot to the 

touch.

4100190300RP

Appearance

Fireplace does not turn on 

with the manual controls

Improper operation

Refer to Operation Section

No incoming voltage from the 

electrical wall socket

Check Fuse/Breaker Panel

Loose wiring

Check wiring connections

Defective switchboard

Replace the switchboard assembly

3001520100RP

Defective AC/DC Adapter

Replace the AC/DC Adapter

2100250100RP

Fireplace does not turn on 

with the Remote Control

Improper operation

Refer to Operation Section

The batteries in the remote con-

trol are dead.

Install new battery into the remote control.

Defective remote control

Replace the remote control

6700520200RP

Defective display/control board 

assembly

Replace the display/control assembly

3001640100RP

Flame Frozen

Loose wiring

Check wiring connections

Defective Flicker Motor

Replace Flicker Motor

2000500100RP

Defective display/control board 

assembly

Replace the display/control assembly

3001640100RP

Flame is not visible

Loose wiring

Check wiring connections

Flame LED light assembly is not 

working

Replace flame LED light assembly

3001420200RP

Defective display/control board 

assembly

Replace the display/control assembly

3001640100RP

Flame Shudder

Defective Flicker Motor

Replace Flicker Motor

2000500100RP

Media bed does not light up 

consistently

Build up of static electricity in unit Unplug the unit for 1 minute then plug the 

unit back in.

Media bed does not light up Loose wiring

Check wiring connections

Media LED light assembly or log 

set is not working

Replace media LED light assembly or log 

set

6 LED - 3001570100RP

4 LED - 3001570400RP

Defective display/control board

Replace the display/control board 

3001640100RP

Media bed lighting comes 

on by itself

Defective display/control board

Replace the display/control board 

3001640100RP

Содержание 6909590100

Страница 1: ...th America Limited Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N3H 4W3 1 888 346 7539 www dimplex com REV PCN DATE 00 6 JAN 16 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop erty damage...

Страница 2: ...ry or death Operation 3 Maintenance 4 Exploded Parts Diagram 5 Wiring Diagram 6 Preparation for service 7 Instructions for removing from wall 7 Surface Mount 7 Recessed Mount Partial In wall 8 Flush Mount Complete In wall 8 Switchboard Replacement 9 Relay Board Replacement 10 AD DC Adapter Replacement 10 Display Control Board Replacement 11 Flicker Motor Replacement 11 Flicker Motor Flicker Rod Re...

Страница 3: ... automatic cut out will turn the whole unit off and it will not come back on without being reset It can be reset by turning the power to the unit and waiting 5 min utes before turning the unit back on CAUTION If you need to continuously reset the heater un plug the unit and call technical support at 1 888 346 7539 OPERATION Figure 1 WARNING This electric firebox must be properly installed before i...

Страница 4: ...n dry cloth To remove fingerprints or other marks the partially reflec tive glass can be cleaned with a damp cloth The partially reflective glass should be completely dried with a lint free cloth to prevent water spots To prevent scratching do not use abrasive cleaners Fireplace Surface Cleaning Use only a damp cloth to clean painted surfaces of the fireplace Do not use abrasive cleaners Servicing...

Страница 5: ...bly 5902720100RP 8 Cutout 2300201500RP 9 Flame LED Light Strip Amber 3001420200RP 10 Switch Board 3001520100RP 11 Display Control Board 3001640100RP 12 Remote Control 6700520200RP 13 LED Light Strip 6 RGB 2 per unit 3001570100RP 14 LED Light Strip 4 RGB 2 per unit 3001570400RP 15 Thermistor 3001560300RP 16 Relay Board 3001630100RP 17 Mounting Kit 9600770100RP 18 AC DC Adapter 2100250100RP Accessor...

Страница 6: ...G DIAGRAM AC DC ADAPTER RELAY BOARD SWITCH BOARD DISPLAY CONTROL BOARD LINE NEUTRAL HTR THERMISTOR LED STRIPS RGB MEDIA FLAME LED STRIP AMBER M ELEMENT ELEMENT CUTOUT THERMAL M FLICKER MOTOR BLOWER MOTOR LED STRIPS RGB FLAME ...

Страница 7: ...damage to persons CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin CAUTION Follow Preparation for Service instructions before proceeding Mounting The fireplace may be mounted in one of 3 meth ods Surface Mount Recess Mount Partial In Wall Flush Mount completely in the wall Identify the type of...

Страница 8: ...There are 2 screws per side upper and lower going into a stud Figure 7 CAUTION The fireplace should be supported while removing the screws to prevent the unit from falling 3 Remove the fireplace out of the opening by slightly lift ing and pulling forward 4 Carefully lay the unit down on a solid flat surface with the front of the unit facing up NOTE If the surface you are using as a work area is a ...

Страница 9: ... to the repair being performed see Table of Contents for page number 6 Once repair is complete reassemble in the reverse order as above SWITCHBOARD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to c...

Страница 10: ...CAUTION When re installing be sure the wires are guided and tucked into the proper openings along the right side so they are not pinched and allows enough space to reinstall the panel AD DC ADAPTER REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons CAUTION If unit was operating prior to servicing allow at lea...

Страница 11: ...board is secure 8 Reassemble in the reverse order as above CAUTION When re installing be sure the wires are guided and tucked into the proper openings along the right side so they are not pinched and allows enough space to reinstall the panel FLICKER MOTOR REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons CA...

Страница 12: ...so they are not pinched and allows enough space to reinstall the panels LED LIGHT STRIPS REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required ...

Страница 13: ...ver strained 10 Disconnect the wiring connections noting their original locations NOTE Using a flat head screwdriver gently pry between the end of the connectors and the board to release the wires 11 Properly orient the new high temperature cutout and connect all of the wiring connections 12 Reassemble in the reverse order as above ELEMENT REPLACEMENT WARNING Disconnect power before attempting any...

Страница 14: ...de of the unit 5 Slide the controls assembly out toward the front of the unit CAUTION Ensure that the assembly is removed care fully ensuring that no wires are caught or over strained 6 Remove the heating cover by removing the 4 screws 2 on the left and 2 on the right of the tray Figure 14 7 Remove the 2 screws that secure the controls assem bly Figure 9 located at the top of the mirror on the rig...

Страница 15: ...ray Figure 14 7 Remove the 2 screws that secure the controls assem bly Figure 9 located at the top of the mirror on the right side of the unit 8 Slide the controls assembly out toward the front of the unit CAUTION Ensure that the assembly is removed care fully ensuring that no wires are caught or over strained 9 Remove the 2 screws that secure the cover panel Figure 14 located at the top of the mi...

Страница 16: ...trol Improper operation Refer to Operation Section The batteries in the remote con trol are dead Install new battery into the remote control Defective remote control Replace the remote control 6700520200RP Defective display control board assembly Replace the display control assembly 3001640100RP Flame Frozen Loose wiring Check wiring connections Defective Flicker Motor Replace Flicker Motor 200050...

Страница 17: ...urns On but heater lacks heat Improper operation Refer to Operation Section Loose wiring Trace wiring in unit Defective Heating Element Replace Heating Element 2200510300RP Heating element is glowing red Normal Operation Small glowing sections of the element are considered normal Defective Heating Element If larger glowing sections are causing the heater to trip the thermal cutout unplug unit disc...

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