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This section describes the general troubleshooting tips regarding to the installation or operation
of the USB D
ISPLAY
D
EVICE
.
Known Issues
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Windows Vista Aero mode support will be available at MP version driver update (WDDM).
WDDM driver update is also aimed to resolve most of video playback compatibility
issue under Windows Vista.
-
Direct 3D is not supported under XP. It would be supported under Vista Aero mode.
General Recommendation
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Check to make sure that the device is plugged in correctly to the host system.
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Make sure that the USB port that you are using is USB 2.0.
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Unplug the USB cable of USB graphics device and re-insert it.
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Check to see that the monitor is connected correctly and is powered ON.
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Make sure to restart your computer after the driver installation.
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Try a different USB 2.0 port and/or computer.
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Unplug all other USB devices from the system.
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Try connecting the USB cable of USB graphics device directly to the computer instead of
through a hub.
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Reset/refresh/resynchronize your monitor.
Media Playback
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During video playback on all platforms, please do not change the display mode, position or
arrangement of video player window (such as dragging the video player window between
main display and attached display). This usually causes the video player to have strange
behavior and the video may stop playing. We suggest stopping the video playback, moving
the window to the USB graphics device attached display and then selecting the video clip to
start playing.
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You may experience poor video performance on USB graphics device attached display
under some low-spec PC system.
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Video rendering using hardware overlays is supported.
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Some DVD playback software packages do not support playing on a second display adapter
of any kind. You may try to open the media player in the secondary display first before start
playing the DVD.
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Your PC may be lack of certain video codec to support playback of certain video format.
Please use the link below to install license free media codec.
