19625 62nd Ave S, Suite B103
Kent Washington 98032, USA
425.251.0559, 800.288.3610
[email protected], www.DigiTrak.com
DCI Standard Warranty
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DCI Standard Warranty
DCI warrants that it will either repair or replace any product that fails to operate in conformity to DCI’s published specifications at the time of
shipment due to a defect in materials or workmanship during the warranty period for that product, subject to the terms set forth below.
Category
Warranty Period
Falcon Transmitters (19” and 15”)
Three years from date of purchase or first 500 hours of use, whichever occurs first.
All Other Transmitters
Ninety days from date of purchase
Receivers, Remote Displays, Battery
Chargers and Rechargeable Batteries
One year from date of purchase
Software*
One year from date of purchase
Other Accessories
Ninety days from date of purchase
Service/Repair
Ninety days from date of repair
* For software products, in lieu of the warranty set forth above, DCI warrants that it will either update any defective software to bring it into material
compliance with DCI’s specifications for such software, or refund the purchase price paid for the software.
Terms
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The 3-yr/500-hr warranty period for a Falcon transmitter is conditioned on registration of the purchase with DCI within 90 days of the date of
purchase.
If the customer fails to register the purchase during this time frame, the warranty period for the transmitter will instead be ninety
days from date of purchase.
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Warranty coverage for a warranty
replacement
transmitter shall tie back to the original transmitter(s) submitted for warranty coverage. For
example, if a Falcon transmitter is owned for one year and used for 250 hours, the warranty coverage for the replacement will be an
additional two years or an additional 250 hours of use, whichever comes first.
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“Hours of use” for purposes of the Falcon transmitter warranty means active run-time hours, as measured internally by Falcon transmitters.
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In the event of a valid warranty submission, the choice of remedy (for example, to repair or replace a defective product or, in the case of
defective software, to update or refund), shall be at DCI’s sole discretion. DCI reserves the right to use remanufactured replacement parts
for repairs.
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The above warranties only apply to new products purchased directly from DCI or from a DCI-authorized dealer.
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The ultimate determination of whether a product qualifies for warranty replacement shall be at DCI’s sole discretion.
Exclusions
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Transmitters that have exceeded the maximum temperature, as indicated by the system.
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Defect or damage caused by misuse, abuse, improper installation, improper storage or transport, neglect, accident, fire, flood, use of
incorrect fuses, contact with high voltages or injurious substances, use of system components not manufactured or supplied by DCI, failure
to follow the operator’s manual, use other than that for which the product was intended or other events beyond the control of DCI.
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Any transmitter used with an improper housing, or damage caused to a transmitter from improper installation into or retrieval from a
housing.
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Damage during shipment to DCI.
Any modification, opening up, repair or attempted repair of a product, or any tampering or removal of any serial number, label or other
identification of the product, will void the warranty.
DCI does not warrant or guarantee the accuracy or completeness of data generated by HDD guidance/locating systems. The accuracy or
completeness of such data may be impacted by a variety of factors, including (without limitation) active or passive interference and other
environmental conditions, failure to calibrate or use the device properly and other factors. DCI also does not warrant or guarantee, and disclaims
liability for, the accuracy and completeness of any data generated by any external source that may be displayed on a DCI device, including
(without limitation) data received from a drill rig.
