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TROUBLESHOOTING
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Error
Possible Causes
Solutions
• DVR is not receiving
power, or is not
powering up
• Cable from power adapter is
loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Cables are connected, but DVR
unit is not receiving sufficient
power
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(such as an electric calculator or phone
charger)
• Remote control is
not detected by the
system
• Batteries in the remote control
are drained
• Install two fresh AAA alkaline batteries in the
remote control
• There are no batteries in the
remote control
• Remote Control ID on the
system does not match the
remote control
• In Quick Setup, set the Remote Control ID to ALL
• Hard drive is not
detected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the housing and check that hard drive
cables are firmly connected
• Hard drive has not been
initialized (formatted) by the
system
• From the Main Menu, select System>HDD and
then select
REC
HDD
INITIALIZE
(format).
ATTENTION
: Formatting erases all video data
on the hard drive
• There is no hard drive in the
system
• Open the housing and install a 2.5" SATA hard
drive
Hard drive is full (0%)
and the unit is no
longer recording
• Repeat Record is not enabled
• From the Main Menu, select Record>Repeat
Record>
ON
. This enables the system to
continuously record by overwriting data once the
hard drive is full
