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If the device does not work properly, then please try the following:
If there are any issues or abnormal situations, please refer to the next page for
contact info.
■ SSD cannot be connected
• Please check if the SSD you are trying to connect is NVMe. Additionally,
check the orientation when inserting the SSD into the connector.
■ PC does not recognize your device
• If the LED is not lit: It means that there is no power. Please check that the
USB cable connection is correct.
• If the LED is lit: If a new SSD is installed, then formatting is required. Please
check the operating manual of the OS to format the SSD.
■ Transfer speed is slow
• When connected to a USB 2.0 port, the transfer speed is up to 480MB/s. For
higher speed, please connect to USB 3.1 or USB 3.0 port.
■ The device is running hot
• Due to the high-speed operation of the NVMe M.2 SSD, it is normal for the
main body of this device to be slightly warm along with the SSD.
Troubleshoot