Dell XPS M2010, Руководство пользователя

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Troubleshooting
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Clicking the Dell Support Icon
Click or right-click the icon to perform the following tasks:
• Check your computing environment
• View the Dell Support Utility settings
• Access the help file for the Dell Support Utility
• View frequently asked questions
• Learn more about the Dell Support Utility
• Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark ( ?) at the top of the Dell
Support screen.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
Fill out the Diagnostics Checklist as you complete these checks. See "Diagnostics Checklist" on
page 153.
E NSURE THAT M ICROSOFT W INDOWS RECOGNIZES THE DRIVE — Click the
Start
button and click
My Computer
.
If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Viruses can sometimes prevent Windows from recognizing the drive.
T EST THE DRIVE — Insert another CD or DVD to eliminate the possibility that the original one is defective.
C LEAN THE DISK — See "Cleaning Your Computer" on page 173.
C
ANNOT READ OR PLAY DISC
— If the disc is dirty, clean it with a non-abrasive cloth from the disc center hole to
the outside. If the disc is scratched and warped, do not insert it into the drive. If the disc is inserted upside down,
remove and reinsert in the proper direction.
C HECK THE CABLE CONNECTIONS
C
HECK FOR HARDWARE INCOMPATIBILITIES
— See "Resolving Software and Hardware Incompatibilities" on page 126.
R UN THE D ELL D IAGNOSTICS —
See
"Dell Diagnostics" on page 91
.
DVD drive problems
NOTE:
High-speed DVD drive vibration is normal and may cause noise, which does not indicate a defect in the
drive or the CD or DVD.