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Troubleshooting: Dell™ W2300 LCD TV User's Guide

Troubleshooting PC Display Problems

OSD warning message

Common Problems

•

TV and Audio Problems

Remote Control Problems

•

Product Specific

Troubleshooting PC Display Problems

Self-Test Feature Check (STFC)

Your LCD TV when used as a computer display through DVI and/or VGA connection provides a self-test feature that allows you to check whether your LCD TV is
functioning properly. If your LCD TV and computer are properly connected but the LCD TV screen remains dark, run the LCD TV self-test by performing the
following steps:

1. Turn off both your computer and the LCD TV.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital(white connector) and the Analog(blue

connector) cables from the back of computer.

3. Turn on the LCD TV.

The floating 'Dell - self-test Feature Check' dialog box should appear on-screen (against a black background) if the LCD TV cannot sense a
video signal and is working correctly. While in self-test mode, the power LED remains green and the self-test pattern will scroll through the
screen continually.

This box also appears during normal system operation if the video cable becomes disconnected or damaged.

4. Turn off your LCD TV and reconnect the video cable; then turn on both your computer and the LCD TV.If your LCD TV screen remains blank after you use

the previous procedure, check your video controller and computer system; your LCD TV is functioning properly.

OSD Warning Messages

A warning message may appear on the screen indicating LCD TV current status.

When user see this warning message, it means that the LCD TV
is in adjustment process.

A warning message may appear on the screen indicating that the
LCD TV is out of sync range.

See Specifications for the Horizontal and Vertical frequency
ranges addressable by this LCD TV. Recommended mode is
1280x 768 @ 60Hz.

This message means that there is no video input signal.

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Содержание W2300

Страница 1: ...and Windows NT are registered trademarks of Microsoft Corporation VESA is a registered trademark of Video Electronics Standards Association IBM is a registered trademark of International Business Machines Corporation Adobe is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions As an ENERGY STAR Partner Dell Inc has determined that this product meets the ENERG...

Страница 2: ...rmation Limited Warranty describes the warranty information for this product Documentation provides additional documentation that supports this product Notational Conventions The following subsections describe notational conventions used in this document Notes Notices and Cautions Throughout this guide blocks of text may be accompanied by an icon and printed in bold type or in italic type These bl...

Страница 3: ...ed sofa rug or other soft surface as doing so may block the ventilation openings in the bottom of the cabinet If you place the LCD TV in a bookcase or an enclosed space be sure to provide adequate ventilation and air flow Place your LCD TV in a location with low humidity and minimum dust Avoid places similar to a damp basement or dusty hallway Do not expose the LCD TV to rain or use it near water ...

Страница 4: ...information with respect to proper grounding of the mats and supporting structure grounding of the lead in wire to and antenna discharge unit size of grounding connectors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode See Figure below Refer to limited warranty section of your user guide for service of your LCD TV Servicing is requ...

Страница 5: ...uses from a TV entertainment system with capabilities to display TV broadcast standards and HDTV formats to a performance PC Monitor for use in the home small office or large corporate environment This LCD TV can be used as a stand alone TV or as a dual function TV Monitor with complete TV and PC system capabilities including word processing e mail spreadsheets and Internet browsing For more detai...

Страница 6: ...Setup Dell W2300 LCD TV User s Guide LCD TV Height Adjustable Stand HAS Connection to your LCD TV Proper location of your LCD TV Maintenance ...

Страница 7: ...Back to Contents Page Using the LCD TV Dell W2300 LCD TV User s Guide Setting the Optimal Resolution Controls and Indicators Remote Controls Back to Contents Page ...

Страница 8: ...heck dialog box should appear on screen against a black background if the LCD TV cannot sense a video signal and is working correctly While in self test mode the power LED remains green and the self test pattern will scroll through the screen continually This box also appears during normal system operation if the video cable becomes disconnected or damaged 4 Turn off your LCD TV and reconnect the ...

Страница 9: ...ust button Adjust Phase and Clock controls via OSD Perform LCD TV reset Check environmental factors Relocate and test in other room Missing Pixels LCD screen has spots Cycle power on off These are pixels that are permanently off and is a natural defect that occurs in LCD technology Stuck on Pixels LCD screen has bright spots Cycle power on off These are pixels that are permanently on and is a natu...

Страница 10: ...rection of the outside aerial For Asia users in non NTSC area Does your antenna enable you to receive broadcasts in this frequency range UHF or VHF band In the event of difficult reception snowy pictures switch the NR on the PICTURE menu to ON No TV picture No picture when TV input was selected Have you connected the aerial socket properly Have you chosen the right system Poorly connected SCART ca...

Страница 11: ... TV when remote is pressed Point the remote control directly at the remote sensor on the LCD TV Replace both batteries with new ones Product Specific Problems SPECIFIC SYMPTOMS WHAT YOU SEE POSSIBLE SOLUTIONS Screen image is too small Image is centered on screen but does not fill entire viewing area Perform LCD TV reset on All Settings Cannot adjust the LCD TV with the buttons on the front panel O...

Страница 12: ...display area Horizontal 501 12 3 mm 20 04 inches 0 12 inches Vertical 300 67 3 mm 12 03 inches 0 12 inches Pixel pitch 0 3915 mm Viewing angle 88 vertical typ 88 horizontal typ Luminance output 450 CD m typ Contrast ratio 400 to 1 typ Faceplate coating Anti glare Backlight CCFL 12 Panel Weight 2 7 Kg 5 95lbs Resolution Horizontal scan range 30 kHz to 61kHz automatic Vertical scan range 56 Hz to 75...

Страница 13: ...x 768 60 289 74 893 102 25 VESA 1280 x 768 47 396 59 995 68 25 TV Display Modes Americas model Band Assignment AIR CH CATV CH CH Video Carrier MHz CH Video Carrier MHz STD VHF LOW 02 06 55 25 83 25 02 15 55 25 127 25 VHF HIGH 07 13 175 25 211 25 16 44 133 25 343 25 UHF 14 69 471 25 801 25 45 125 349 25 799 25 HDTV Display Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Cloc...

Страница 14: ...1 9 1 cycles µs Electrical for PC Video input signals Analog RGB 0 7 Volts 5 positive polarity at 75 ohm input impedance Digital DVI D TMDS 600mV for each differential line positive polarity at 50 ohm input impedance Synchronization input signals Separate horizontal and vertical synchronizations polarity free TTL level Composite AC input voltage frequency 90 to 264 VAC 50 or 60 Hz 2Hz Physical Cha...

Страница 15: ...uce its power consumption when not in use This is referred to as Power Save Mode If input from keyboard mouse or other input devices is detected by the computer the LCD TV will automatically wake up The following table shows the power consumption and signaling of this automatic power saving feature PC display power management mode Power Management Definition VESA Modes Video H sync V sync Power Us...

Страница 16: ...S registered mark As an ENERGY STAR Partner DELL has determined that this product meets the ENERGY STAR guidelines for energy efficiency NOTE This LCD TV automatically returns to normal operation when horizontal and vertical sync return which occurs when you move the computer s mouse or press a key on the keyboard Pin Assignments 15 pin D Sub connector Pin Number LCD TV Side of the 15 Pin Side Sig...

Страница 17: ...ld 19 T M D S Data 0 Shield 4 No Pin 12 No Pin 20 No Pin 5 No Pin 13 No Pin 21 No Pin 6 DDC Clock 14 5V Power 22 T M D S Clock Shield 7 DDC Data 15 Self test 23 T M D S Clock 8 No Connect 16 Hot Plug Detect 24 T M D S Clock Plug and Play Capability You can install the LCD TV in any Plug and Play compatible system The LCD TV automatically provides the computer system with its Extended Display Ident...

Страница 18: ...erence by one or more of the following measures Reorient or relocate receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation is subject to the foll...

Страница 19: ...de los Baños 15520 México D F Supply voltage 90 264 VAC Frequency 50 60 Hz Current consumption 1 6 0 8A Información para NOM únicamente para México La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento en cumplimiento con los requisitos de la Norma Oficial Mexicana NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importad...

Страница 20: ...EMC Certifications FCC Part 15 Class B Energy Consumption and Ergonomics ENERGY STAR ...

Страница 21: ...U S Business customers should call 1 877 459 7298 and Consumer Home and Home Office customers should call 1 800 624 9896 If you are calling from a different country or are in a different Service area see Contacting Dell for your local telephone number 3 Follow the menu prompts in the automated telephone system to speak with a technical support representative Automated Order Status Service To check...

Страница 22: ...757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Mexico Customer Technical Support 001 877 384 8979 or 001 877 269 3383 International Access Code 00 Sales 50 81 8800 or 01 800 888 3355 Country Code 52 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01...

Страница 23: ...0 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Software and Peripherals Sales toll free 1 800 671 3355 Spare Parts Sales toll free 1 800 357 3355 Extended Service and Warranty Sales toll free 1 800 247 4618 Fax toll free 1 800 727 8320 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 ...

Страница 24: ...trical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIV...

Страница 25: ...omers Technical Support and Customer Service 1 800 456 3355 Medium Large or Global Commercial Customers Healthcare Customers and Value Added Resellers VARs Technical Support and Customer Service 1 800 822 8965 Government and Education Customers Technical Support and Customer Service 1 800 234 1490 Dell Branded Memory 1 888 363 5150 What will Dell do During the 90 days of the 90 day limited warrant...

Страница 26: ... bought Dell owns all parts removed from repaired products May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website If you are an Individual Home Consumer go to ...

Страница 27: ...ts and accessories Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with miss...

Страница 28: ...repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent...

Страница 29: ...rnet access call Dell at 1 800 847 4096 Home Consumer customers or 1 800 326 9463 Corporate Commercial or Government customers Total Satisfaction Return Policy Canada Only If you are an end user customer who bought new products directly from Dell you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price If you are an end user customer who...

Страница 30: ...esponsible for those To return products you must call Dell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer s packaging which must be in as new condition prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment To qualify...

Страница 31: ... Dell or any of its affiliates and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell a...

Страница 32: ...with an extension of pdf to your hard disk drive right click the document title click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape Navigator and specify a location on your hard disk drive Right click only the following link Quick Set up pdf To view a PDF file launch Adobe Acrobat Reader Click File Open and select the PDF file NOTE PDF files require Adobe Acrobat Reader...

Страница 33: ...g mode Amber 3 Menu Enable OSD menu enter key for PC 4 Volume Increase Selection 5 _ Volume Decrease Selection 6 Next channel Up 7 Previous channel Down 8 Input select Input source select key PC Analog PC Digital TV Tuner Composite S Video Component 9 IR receiver Sense the signal from remote control handset ...

Страница 34: ...Back View Dell W2300 LCD TV User s Guide 1 Bass Port 2 Security cable lock 3 Base release button 4 Cable Clip 5 Lock down button 6 Headphone 7 8 PVR Audio Out TV Tuner 9 PVR Video Out TV Tuner ...

Страница 35: ...r s Guide 1 TV Antenna or Cable In 2 S Video In paired with composite audio in and video in 3 Composite Audio In 4 Composite Video In 5 Audio In paired with component video in 6 Earphone In Line out 7 Component Video In 8 Base Release Button ...

Страница 36: ...Back to Contents Page Bottom View Dell W2300 LCD TV User s Guide Americas Bottom View 1 AC Inlet AC in 2 D SUB Analog in 3 PC Audio in 4 DVI D Digital in Back to Contents Page ...

Страница 37: ...ean surface or use the foam cushion shipped with your LCD TV Attach stand to LCD TV by aligning tabs on stand to the LCD TV Cable Management Run all cables through the provided cable sleeve and then run the sleeve with cables through the cable clip in the back of HAS Tilt Swivel With the attached pedestal you can tilt and or swivel the LCD TV for the most comfortable viewing angle ...

Страница 38: ...n button at the bottom of the HAS to make any vertical adjustment HAS travels vertically Removing HAS Lay LCD TV on a flat soft and clean surface or use the foam cushion shipped with your LCD TV Press the release button and pull up the base ...

Страница 39: ......

Страница 40: ...audio cable 1 Connect one end of the blue VGA cable to the VGA plug on W2300 and connect the other end to the VGA plug on your PC 2 Connect one end of the lime green audio cable to the audio jack by the D sub plug on W2300 and connect the other end to the Audio jack on your PC OR B Connection through white DVI cable lime green audio cable 1 Connect one end of the white DVI cable to the DVI plug on...

Страница 41: ...ct to the TV Connect the TV cable to the ANTENNA CABLE plug on the TV 2 If you have a cable converter box connect the cable TV signal to the IN put plug on the converter connect the OUT put plug from the converter to the 75 ohm plug on the TV 3 Verify that the On Screen Display OSD is set to Cable Note The connecting cable for the converter is supplied by the Cable TV company ...

Страница 42: ...m adapter 2 Push the round end of the adapter or antenna onto the 75 ohm plug on the back of the TV If the round end of the antenna wire is threaded screw it down finger tight 3 Verify that the On Screen Display OSD is set to Antenna Note If your home has separate UHF and VHF antennas you will need a combiner to connect to the TV TV to VCR Follow the steps below to connect a basic antenna or Cable...

Страница 43: ... the VCR 3 Refer to the owner s manual included with your VCR for other possible connections and TV VCR operating details Connecting to DVD VCD VCR CATV BOX Connect devices with cables provided Select Composite or S Video input from On Screen Display OSD Menu Refer to the Controls and Indicators section in this document for more information on the OSD S Video Source generally yields better video p...

Страница 44: ...puts 1 The Composite output jacks on W2300 back cover provides the function to record your favorite program through broadcast or cable TV 2 Connect devices VCR Camcorder with cables provided Select TV input from OSD Menu ...

Страница 45: ...erature differences Please refer to the Specifications section Do not subject the LCD TV to severe vibration or high impact conditions Do not place the LCD TV inside a car trunk Do not store or use the LCD TV in locations exposed to high humidity or dusty environment Also do not allow water or other liquids to spill on or into the LCD TV Keep flat panel monitor in room temperature conditions Exces...

Страница 46: ...to cleaning NOTE Before cleaning the LCD TV unplug it from the electrical outlet To clean the surface of the panel lightly dampen a soft clean cloth with water Do not use ketone type materials ex Acetone and no chemicals should be used To clean the LCD TV cabinet use a cloth lightly dampened with a mild detergent Do not use benzene thinner ammonia abrasive cleaners or compressed air ...

Страница 47: ...l Appearance Themes and then click the Display icon 3 In the Display Properties window click the Settings tab and then click Advanced 4 Click the Monitor tab and then click Properties Driver tab Update Driver 5 When the Hardware Update Wizard dialog box appears choose Install the software automatically and click Next and then Finish to complete the installation 6 Close the Display Properties windo...

Страница 48: ...ion 6 Next channel Up 7 Previous channel Down 8 Input select Input source select key PC Analog PC Digital TV Tuner Composite S Video Component 9 IR receiver Sense the signal from remote control handset On Screen Display Controls Below is an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on...

Страница 49: ...ection is highlighted 3 Push the MENU button once to activate the highlighted function Push to select the preferred parameter push menu to enter the selected bar then use the and buttons making your changes 4 Push the Menu button to return the main menu or select another function Icon Menu Name and Sub menus Description EXIT This is used to exit out of the Main menu INPUT SELECT Select video sourc...

Страница 50: ...o decrease luminance min 0 max 100 The Contrast function Push the button to increase the contrast push the button to decrease the contrast min 0 max 100 AUDIO Select your preferred function EXIT Exit this menu TREBLE Adjustable from 0 to 100 BASS Adjustable from 0 to 100 BALANCE Adjustable from 0 to 100 VOLUME Adjustable from 0 to 100 SURROUND ON OFF MUTE ON OFF AUDIO SOURCE Only in PC TV Video mo...

Страница 51: ...election change Minimum is 0 Maximum is 100 4 3 ASPECT RATIO Select 4 3 image display FULL SCREEN Select full screen 16 9 image display Note When operating 1280 768 in DVI mode the positioning adjustments are not available IMAGING SETTING To adjust the image settings EXIT Exit this menu AUTO ADJUST Press to select automatic adjustment PHASE Use the and buttons to adjust from 0 to 100 PIXEL CLOCK U...

Страница 52: ... EXIT Exit this menu NATURE COLOR Equivalent to original panel color NORMAL COLOR 6500K Same as SRGB default from FACTORY BLUE PRESET Equivalent to 9300K RED PRESET Equivalent to 5700K USER PRESET Adjust red green blue three colors from 0 to 100 OSD SETTINGS Each time the OSD opens it displays in the same location on the screen OSD Settings ...

Страница 53: ... selecting lock Note When the OSD is locked pressing the menu button again and it will take user to OSD LOCK menu Press to unlock and allow user access to all applicable settings Language Language sets the OSD to display in one of three languages English Spanish French FACTORY RESET Reset the settings to the factory default values EXIT Exit this menu POSITION SETTINGS ONLY Resume position setting ...

Страница 54: ...and set the size of PIP Users can chose your preferred size OFF SMALL MEDIUM LARGE H POSITION Adjust the Horizontal position of PIP V POSITION Adjust the Vertical position of PIP VIDEO SOURCE Select video source of PIP EXIT TV TUNER COMPOSITE VIDEO S VIDEO COMPONENT VIDEO ...

Страница 55: ...o input S VIDEO S video input COMPONENT Component video input PICTURE Adjust picture characteristics to suit personal preference EXIT Exit from this menu BRIGHTNESS Adjustable from 0 to 100 CONTRAST Adjustable from 0 to 100 COLOR Adjustable from 0 to 100 SHARPNESS Adjustable from 0 to 100 TINT Not available in component input Adjustable from 0 to 100 HOR SHIFT Only available in component input Adj...

Страница 56: ...djustable from 0 to 100 SURROUND Switch Surround Sound On Off MUTE Switch Mute On Off LANGUAGE Set language for OSD There are three languages of OSD display ENGLISH SPANISH FRENCH SPECIAL FEATURES Activate special control features EXIT Exit from this menu CLOSED CAPTION To turn on or off For Composite video only SLEEP TIMER Slide bar off OSD LOCK Show key icon after selecting lock VIDEO MODE Set t...

Страница 57: ...NTAL CONTROL the screen will show the window asking user key in the code 2 Users will see the window Access code when they enter this function EXIT LOCK CHANGE CODE CLEAR ALL 3 Enter Master code 3355 read DELL on telephone keypad twice CLOSED CAPTION EXIT Exit from this menu CLOSED CAPTION ON OFF CAPTION MODE CC1 CC2 CC3 CC4 CC MUTE TXT1 ...

Страница 58: ...values NO Keep the setting as current YES Load factory setting TV Mode EXIT Exit from this menu INPUT SELECT Select video source for main display PC ANALOG PC VGA input PC DIGITAL PC DIGITAL input TV TUNER Antenna or cable TV input COMPOSITE Composite video input S VIDEO S video input COMPONENT Component video input ...

Страница 59: ...io characteristics to suit personal preference EXIT Exit from this menu TREBLE Adjustable from 0 to 100 BASS Adjustable from 0 to 100 BALANCE Adjustable from 0 to 100 VOLUME Adjustable from 0 to 100 SURROUND Switch Surround Sound On Off MUTE Switch Mute On Off LANGUAGE Set language for OSD There are three languages of OSD display ENGLISH SPANISH FRENCH SPECIAL FEATURES Activate special control fea...

Страница 60: ... screen will show the window asking user key in the code 2 Users will see the window Access code when they enter this function EXIT LOCK CHANGE CODE CLEAR ALL 3 Enter Master code 3355 read DELL on telephone keypad twice CLOSED CAPTION EXIT Exit from this menu CLOSED CAPTION ON OFF CAPTION MODE CC1 CC2 CC3 CC4 CC MUTE TXT1 TXT2 ...

Страница 61: ...NA CABLE AUTO CHANNEL SEARCH PLEASE WAIT PROG FOUND CHANNEL MANUAL ADJUST FINETUNE CHANNEL EDIT CHANNEL UP DOWN SKIPPED BUTTON FACTORY RESET Reset the setting to default values NO Keep the setting as current YES Load factory setting RETURN TO TOP OF THE PAGE ...

Страница 62: ...r On Off The remote power button turns the LCD TV ON and OFF PIP On Off and size Picture in Picture PIP Turns PIP On Off and select PIP size PIP can only be displayed with PC Digital or Analog as Main input source INPUT selection Change the input selection from PC Digital PC Analog Composite S video and Component inputs PIP POSITION Changes the PIP Position to four different corners of the display...

Страница 63: ...s sports and weak signal programs DISPLAY status To display the state of video input aspect ratio program number sound selection timer for 5 second CHANNEL up down Adjusts the TV channel up down Volume To increase and decrease volume level OSD main MENU select Displays the main On Screen Display OSD menu SLEEP timer Selects the length of time to automatically turn off the LCD TV off 15 180 Screen ...

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