So l v i ng P r o bl e m s
37
FILE LOCATION:
S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm
DELL CONFIDENTIAL – PRELIMINARY 3/11/02
If you cannot eject the CD drive tray
If you hear an unfamiliar scraping or grinding sound
If you have problems with a hard drive
E
NS UR E
T HA T
W
I ND O W S ®
R EC O GN IZ E S
T HE
D RI VE
—
In Windows XP,
click the
Start
button and click
My Computer
. If the drive is not listed, perform a
full scan with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive. Insert a bootable disk
and restart the computer. Verify that the
light is blinking, indicating normal
operation.
T
R Y
A NO TH ER
D IS C
—
Insert another disc to eliminate the possibility that
the original disc is defective.
A
DJ US T
T HE
W
I ND OW S
VO L UME
C O NT RO L
—
Double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted.
C
LE A N
T HE
D RI VE
O R
D IS C
—
See "Cleaning Your Computer" in the
Tell
Me How
help file for instructions. To access the help file, see page 26.
1
Ensure that the computer is turned off.
2
Straighten a paper clip and insert one end into the eject hole at the front of
the drive; push firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disc is inserted properly.
A
LL O W
TH E
CO MP UT ER
T O
CO O L
BE F OR E
TU R NIN G
IT
ON
—
A hot
hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
