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Common Problems

The following table provides general information about common monitor problems you
might encounter and the possible solutions.

Common symptoms What you

experience

Possible solutions

No video/Power LED
off

No picture

• Ensure that the video cable

connecting the monitor and the
computer is properly connected and
secure.

• Verify that the power outlet is

functioning properly using any other
electrical equipment.

• Ensure that the power button is

depressed fully.

• Ensure that the correct Input Source

is selected using the

Input Source

Select button.

• Check the “Power LED Button” option

under Energy in OSD Menu

No video/Power LED
on

No picture or no
brightness

• Increase brightness & contrast controls

via OSD.

• Perform monitor self-test feature

check.

• Check for bent or broken pins in the

video cable connector.

• Ensure that the correct Input Source

is selected using the

Input Source

Select menu.

• Run the built-in diagnostics.

Poor focus

Picture is fuzzy, blurry,
or ghosting

• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock

controls via OSD.

• Eliminate video extension cables.
• Reset the monitor to

Factory Settings

• Change the video resolution to the

correct aspect ratio (16:9).

Shaky/Jittery video

Wavy picture or fine
movement

• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock

controls via OSD.

• Reset the monitor to

Factory Settings

• Check environmental factors.
• Relocate the monitor and test in

another room.

Содержание SE2216H

Страница 1: ...Regulatory Model SE2216Hf SE2216HVf User s Guide Dell SE2216H Dell SE2216HM Dell SE2216HV ...

Страница 2: ...f these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used ...

Страница 3: ...Monitor Quality Pixel Policy 16 Maintenance Guidelines 16 Setting Up the Monitor 17 Attaching the Stand 17 Connecting Your Monitor 18 Organizing Your Cables 19 Removing the Monitor Stand 20 Operating the Monitor 21 Power On the Monitor 21 Using the Front Panel Controls 21 Using the On Screen Display OSD Menu 23 Setting the Maximum Resolution 53 Using the Tilt 55 ...

Страница 4: ...n Diagnostics 57 Common Problems 58 Product Specific Problems 61 Appendix 62 Safety Instructions 62 FCC Notices U S Only and Other Regulatory Information 62 Contact Dell 62 EU product database for energy label and product information sheet 62 ...

Страница 5: ...ave received all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Display Stand Riser Stand Base Power Cable varies with countries VGA Cable Quick Start Guide Safety and Regulatory Information ...

Страница 6: ...tion or while moving from side to side Tilt adjustment capability Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Security lock slot Capability to switch from wide aspect to standard aspect ratio while maintaining the image quality Asset Management Capability CECP for China RoHS compliant BFR PVC Reduced SE2216H TCO ...

Страница 7: ...er On Off button with LED indicator To turn the monitor On or Off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode NOTE For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces ...

Страница 8: ...n Use 1 Security lock slot Secures monitor with security lock security lock not included 2 Barcode serial number label Refer to this label if you need to contact Dell for technical support 3 Cable management slot Use to organize cables by placing them through the slot Side View ...

Страница 9: ...ith HDMI cable 3 VGA connector To connect your computer to the monitor using a VGA cable 4 Regulatory rating label Lists of regulatory approvals Label Description Use 1 AC power connector To connect the monitor power cable 2 VGA connector To connect your computer to the monitor using a VGA cable 3 Regulatory rating label Lists of regulatory approvals ...

Страница 10: ...signments for the various connectors of your monitor Pin Assignments 15 pin D Sub connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 11: ...S DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 No Connection 14 No Connection 15 DDC CLOCK SDA 16 DDC DATA SDA 17 GND 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 12: ...ive matrix TFT LCD Panel Type Vertical Alignment Viewable image Diagonal 546 1 mm 21 5 in Horizontal Active Area 476 064 mm 18 74 in Vertical Active Area 267 786 mm 10 54 in Area 127483 27 mm2 197 52 in 2 Pixel pitch 0 24795 x 0 24795 mm Viewing angle Horizontal 178 typical Vertical 178 typical Luminance output 250 cd m typical Contrast ratio 3000 to 1 typical Dynamic Contrast ratio 8 000 000 to 1...

Страница 13: ...0 Hz or 60 Hz 3 Hz 1 0 A typical Inrush current 120 V 30 A Max 240 V 60 A Max Power Consumption 0 2 W Off Mode 1 0 3 W Standby Mode 1 15 5 W On Mode 1 24 W Max 2 15 1 W Pon 3 48 6 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh meas...

Страница 14: ... 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 Physical Characteristics The following table lists the monitor s physical characteristics Model number SE2216H SE2216HM SE2216HV Connector type 15 pin D subminiature Black connector HDMI 15 pin D subminiature Black connector...

Страница 15: ...out stand assembly no cables 2 78 kg 6 13 lb 2 78 kg 6 13 lb Weight of stand assembly 0 54 kg 1 19 lb 0 54 kg 1 19 lb Environmental Characteristics The following table lists the environmental conditions for your monitor Model number SE2216H SE2216HM SE2216HV Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity O...

Страница 16: ...itor CAUTION Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow these instructions while unpacking cleaning or handling your monitor To clean your antistatic screen slightly dampen a soft and clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the antistatic coating Do not use benzene thinner ...

Страница 17: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Страница 18: ...itor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the black VGA or HDMI cable to the corresponding video port on the back of your computer Do not use all cables at the same time Use the all cables only when they are connected to different computers with appropriate video systems Connecting VGA Cable SE2216H SE2216HM SE2216HV ...

Страница 19: ...E2216HM NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as shown above ...

Страница 20: ...d is bought please refer to the respective stand setup guide for the removal instructions 1 Place the monitor on a soft cloth or cushion near the edge of desk 2 Use a long and thin screwdriver to push the release latch located in a hole just above the stand 3 Once the latch is released remove the base away from the monitor ...

Страница 21: ...olor modes See Using the OSD Menu B Input Source Use the Input Source key to select between different video signals that may be connected to your monitor VGA input HDMI input C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus E Power button with power status light To turn the monitor on or off Solid white light in...

Страница 22: ...key to exit on screen display OSD from menu and sub menus E Power button with power status light To turn the monitor on or off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode Front Panel Keys Front Panel Keys Description A Up Use the Up key to adjust increase ranges items in the OSD menu B Down Us...

Страница 23: ... change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu and display the main menu Main Menu ...

Страница 24: ...ly available when you use the analog VGA connector 2 Press the and buttons to toggle between options in the Menu As you move from one icon to another the option name is highlighted 3 To select the highlighted item on the menu press the button again ...

Страница 25: ...s 6 Select the to return to previous menu without accepting current settings or to accept and return to previous menu The table below provides a list of all the OSD menu options and their functions Icon Menu and submenus Description Energy Use This meter shows the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightne...

Страница 26: ... press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen Adjust brightness first and adjust contrast only if you need further adjustment Press the key to increase contrast and press the key to decrease contrast min 0 max 100 ...

Страница 27: ...Operating the Monitor 27 Auto Adjust Use this key to activate automatic setup and adjust menu ...

Страница 28: ...f adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is available only when you are using the analog VGA connector ...

Страница 29: ...ideo signals that may be connected to your monitor Auto Select Select this option to scan for available input signals VGA Select VGA input when you are using the analog VGA connector Push to select the VGA Input Source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI Input Source ...

Страница 30: ...30 Operating the Monitor Color Use the Color menu to adjust the monitor s color settings ...

Страница 31: ...video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI to DVI adapter YPbPr Select this option if your DVD player supports only YPbPr output Preset Modes Allows you to choose from a list of preset color modes ...

Страница 32: ...the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color mode Hue This feature can shift the color of the video image to green or purple This is used to...

Страница 33: ...o increase the monochrome appearance of the video image Press to increase the colorful appearance of the video image NOTE Saturation adjustment is available only when you select Movie or Game preset mode Reset Color Settings Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjust the monitor s display settings ...

Страница 34: ...xel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor according to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine again NOTE Pixel Clock and Phase adjustment are only available for VGA input Dynamic Contrast Allows you t...

Страница 35: ...Operating the Monitor 35 Energy ...

Страница 36: ...16H Allows you to set the power LED indicator On or Off during active to save energy SE2216HM SE2216HV Reset Energy Settings Select this option to restore default Energy Settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on ...

Страница 37: ... Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Allows you to adjust the OSD background from opaque to transparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds ...

Страница 38: ...hen the OSD is locked pressing the menu key takes you directly to the OSD settings menu with OSD Lock pre selected on entry Press and hold key for 10 seconds to unlock and allow user access to all applicable settings Reset Menu Settings Select this option to restore default menu settings Personalize Selecting this option allows you to set two shortcut keys ...

Страница 39: ...Operating the Monitor 39 Shortcut Key 1 User can select from Preset Modes Brightness Contrast Auto Adjust Input Source for SE2216H SE2216HM Aspect Ratio and set as shortcut key ...

Страница 40: ...40 Operating the Monitor ...

Страница 41: ...Operating the Monitor 41 Shortcut Key 2 User can select from Preset Modes Brightness Contrast Auto Adjust Input Source for SE2216H SE2216HM Aspect Ratio and set as shortcut key ...

Страница 42: ...42 Operating the Monitor Reset Personalization Allows you to restore shortcut key to the default setting Others ...

Страница 43: ...Operating the Monitor 43 ...

Страница 44: ...a software on your computer to adjust the monitor display settings like the brightness color balance etc Enable Default Optimizes the performance of your monitor and provides a better customer experience Disable Disables the DDC CI option and the following message appears on the screen ...

Страница 45: ...itioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning message appears once user selects Enable LCD Conditioning Reset Other Settings Select this option to restore default other settings such as DDC CI Factory Reset Resets all OSD settin...

Страница 46: ...wing message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled ...

Страница 47: ...Operating the Monitor 47 The following Power Warning Message box applies to Brightness functions for the first time when you adjust the Brightness level above the default level ...

Страница 48: ...48 Operating the Monitor When the monitor enters the Standby mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD ...

Страница 49: ...Operating the Monitor 49 If you press any button other than the power button the following messages will appear depending on the selected input ...

Страница 50: ...50 Operating the Monitor If VGA or HDMI cable is not connected a floating dialog box appears The monitor will enter Standby mode after 5 minutes if left at this state ...

Страница 51: ...Operating the Monitor 51 ...

Страница 52: ...52 Operating the Monitor See Solving Problems for more information ...

Страница 53: ...lution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that be...

Страница 54: ...ier from the description at the top of the window For example NVIDIA ATI Intel and so on 6 Please refer to the graphics card provider website for updated driver For example http www ATI com or http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click A...

Страница 55: ...ating the Monitor 55 Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Страница 56: ...st by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove both VGA and HDMI cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly Wh...

Страница 57: ...stics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds ...

Страница 58: ...rgy in OSD Menu No video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct Input Source is selected using the Input Source Select menu Run the built in diagnostics Poor focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD A...

Страница 59: ...lems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness and contrast controls using OSD Geometric distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust horizontal and vertical controls using OSD NOTE When using HDMI the positioning adjustments are not available Horizontal Vertical lines Scree...

Страница 60: ...de Missing color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Picture color not good Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application Try different Colo...

Страница 61: ...utton beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the sign...

Страница 62: ...mers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online mon...

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