Troubleshooting
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FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm
D E L L C O N F ID E N T IA L – P R E L IM I N A RY 1 / 2 5/ 0 7 – F O R PR O O F O N LY
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
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U P
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F I L E S
I M M E D I A T E L Y
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S CA N N I N G
P RO G RA M
T O
C H E CK
T H E
H A R D
D R I V E
,
F L O P PY
D I S K S
,
O R
CD
S
S
A V E
A N D
CL OSE
A N Y
O P EN
F I L E S
O R
P R O G R A M S
A N D
S H U T
D O WN
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C O M P U T E R
THRO UGH
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Start
M E N U
S
C A N
T H E
C O M P U T E R
F O R
S PY WA RE
—
If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com
and search for
the keyword
spyware
.
R
U N
TH E
D
E L L
D
I A G N O S T I C S
—
See "Dell Diagnostics" on page 63. If all tests run successfully, the error condition
is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
I
F
Y O U
R E CE I VE
A N
I N S U F F I C I E NT
ME M O R Y
M E S S A G E
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• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory" on page 103).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 103).
• Run the
Dell Diagnostics (see "Dell Diagnostics" on page 63).
I
F
Y O U
E X PE R I E N C E
O T H E R
M E M O R Y
P R O B L E M S
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• Reseat the memory modules (see "Memory" on page 103) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory" on page 103).
• Run the
Dell Diagnostics (see "Dell Diagnostics" on page 63).
Network Problems
Fill out the "Diagnostics Checklist" on page 128 as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
