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Dell™ PowerEdge™ 2600 Systems Service Manual

System Overview

Basic Troubleshooting

Indicators, Codes, and Messages

Removing and Replacing Parts

Jumpers and Connectors

Using the System Setup Program

Notes, Notices, and Cautions

Information in this document is subject to change without notice.

2002-

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:

Dell

, the

DELL

logo,

PowerEdge

, and

Dell OpenManage

are trademarks of Dell Inc.

Intel

is a registered trademark and

Xeon

is a

trademark of Intel Corporation;

Microsoft

MS-DOS

Windows

, and

Windows NT

are registered trademarks of Microsoft Corporation;

Novell

and

NetWare

are

registered trademarks of Novell, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

Initial release: 19 Aug 2002
Last revised: 22 Jul 2004

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION:

A CAUTION indicates a potential for property damage, personal injury, or death.

Содержание PowerEdge 2600

Страница 1: ...Xeon is a trademark of Intel Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade ...

Страница 2: ...ult of user error Yes Instruct the user in the proper procedure or direct the user to the appropriate user documentation for the correct procedure No Proceed to External Visual Inspection External Visual Inspection Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the system monitor or other peripherals such as a keyboard mouse...

Страница 3: ... drives If either if these indicators fails to light up during the boot routine troubleshoot the diskette drive or hard drive subsystem as appropriate 5 Insert a copy of the diagnostics diskette into the diskette drive and reboot the system Does the Diagnostics menu appear Yes See Running the System Diagnostics No Proceed to Internal Visual Inspection Internal Visual Inspection A simple visual ins...

Страница 4: ...n runs only the device tests that do not require user interaction and that do not take a long time to run Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly To test a particular device select Test One Device For a complete check of the system select Test All Devices and then select Extended Tests To check a particular area of the s...

Страница 5: ...listed from left to right in the Device Groups menu Run Tests Run Tests displays seven options l One Runs all the devices within the highlighted device group l All Runs all of the tests in all of the device group tests device group tests are run in the same order that they are listed l Select Runs only the selected device groups or the devices that you selected within the device groups l Options P...

Страница 6: ...Error Messages When you run a test in the diagnostics error messages may result Use these messages to identify the faulty component Back to Contents Page ...

Страница 7: ...y problems indicated by a message To determine what type of message you have received read the following subsections System Status Indicators The system has indictors that can represent system status When the bezel is installed the bezel system status indicator see Figure 3 1 signifies when the system is operating properly or when the system needs attention A caution code signifies a problem with ...

Страница 8: ...l If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off l If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the button can only t...

Страница 9: ...5 Power Supply Indicator Codes Component Description NIC indicators Provides information on NIC status see NIC Indicator Codes ERA O Ethernet connector indicators Provides information about the ERA O Ethernet connector status see ERA O Ethernet Connector Indicator Codes Indicator Indicator Code On Indicates that power is supplied to the system and the system is operational Off Indicates that no po...

Страница 10: ... 3 7 NIC Indicator Codes ERA O Ethernet Connector Indicator Codes The optional embedded remote access ERA O Ethernet connector indicators on the back panel provide information on network activity and link status for the ERA O Ethernet connector see Figure 3 7 Table 3 8 lists the ERA O Ethernet connector indicator codes Figure 3 7 ERA O Ethernet Connector Drive Status Indicator Indicator Code Drive...

Страница 11: ... connected to a valid link partner on the network Green Amber blinking Network data is being sent or received Indicator Indicator Code Off The fan is not installed Green The fan is operating normally Amber blinking The fan is malfunctioning NOTE If the system boots without a keyboard mouse or monitor attached the system will not issue beep codes related to those peripherals NOTE Before you perform...

Страница 12: ...ules installed in bank 1 Install memory modules in bank 1 of the same type and size see Installing Memory Modules 4 3 3 Faulty system board Replace the system board see System Board 4 3 4 Time of day clock stopped Ensure that the system battery is properly installed If the problem persists replace the battery see System Battery 4 4 1 Super I O chip failure faulty system board Replace the system bo...

Страница 13: ...Hard disk read failure Incorrect configuration settings in System Setup program improperly installed hard drive or loose interface or power cable faulty hard drive controller subsystem Run the System Setup program to correct the drive type see Using the System Setup Program If the problem persists ensure that the hard drives are properly installed see Hard Drives If the problem persists replace th...

Страница 14: ...ocessors If the problem persists replace the system board see System Board Processor in socket 1 not installed No microprocessor installed in primary microprocessor socket Install a microprocessor in the primary microprocessor socket Also ensure that a VRM for processor 1 is installed see Microprocessors SCSI cable not present on connector SCSIA of the primary backplane SCSI cable is loose imprope...

Страница 15: ...e 3 12 System Board LED Codes subsystem Warning Detected missing RAID hardware for the embedded RAID subsystem Data loss will occur Press Y to switch mode to SCSI press any other key to disable both channels Press Y to confirm the change press any other key to cancel Warning Firmware is out of date please update Firmware error Update the firmware Download the latest firmware from the Dell Support ...

Страница 16: ... BLINK ON OFF ON ON 12 PROC2 heat sink not installed properly Thermtrip on PROC2 BLINK ON ON OFF OFF 2 VRMs and POWERGOOD 1 PD_ON from the ICH3 not happening OFF BLINK OFF OFF ON 2 Power supply not turning ON 12 V bad or missing OFF BLINK OFF ON OFF 3 1 2V is not good OFF BLINK OFF ON ON 4 1 8V is not good OFF BLINK ON OFF OFF 5 1 25V is not good OFF BLINK ON OFF ON 6 2 5V is not good OFF BLINK ON...

Страница 17: ... in the external peripheral bay l Support for one full height or one half height tape drive l Support for RAID levels 0 1 5 and 10 l A 1 44 MB 3 5 inch diskette drive l An IDE CD or DVD drive l Up to two hot pluggable 730 W power supplies with optional 1 1 redundant configuration l Five hot pluggable system cooling fans l An intrusion switch that signals the appropriate systems management software...

Страница 18: ...ons software documentation for more information Supported Operating Systems l Microsoft Windows 2000 Server family l Windows NT 4 0 Server family l Red Hat Linux 7 3 or later l Novell NetWare 6 0 Service Features The system includes the following service features to make troubleshooting and repair easy and effective in most cases without tools or service aids l System diagnostics are available for...

Страница 19: ... use the operating system software l Documentation for any components you purchased separately provides information to configure and install these options l Updates are sometimes included with the system to describe changes to the system software and or documentation l Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical ...

Страница 20: ...board 6 pinmini DIN connector PS 2 compatible mouse 6 pinmini DIN connector Video Video type ATI Rage XL PCI video controller VGA connector Video memory 8 MB Power Power supply Wattage 730 W AC Voltage 100 240 VAC 50 60Hz 11 4A 200 240 VAC 50 60 Hz 5 0 A Heat dissipation 3100 BTU hr Output hold up time 20msminimum Maximum inrush current under typical line conditions and over the entire system ambi...

Страница 21: ...th a maximum humidity gradation of 10 per hour Maximum vibration Operating 0 25 G at 3 to 200 Hz for 15 minutes Storage 0 5 G at 3 to 200 Hz for 15 minutes Maximum shock Operating one shock pulse in the negative z axis one pulse on system bottom of 41 G for up to 2 ms Storage non operational six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side ...

Страница 22: ...per setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure 5 1 shows an example of a jumper Figure 5 1 Example Jumpers A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in t...

Страница 23: ... corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information jumpered unjumpered Connector Description BACKPLANE SCSI backplane board interface cable connector BATTERY System battery CONTROL_PANEL System control panel connector DIMM_nX Memory modules 6 where n is the bank and X is the slot in the bank...

Страница 24: ...the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the cover see Removing the Cover 8 Install the jumper plug on the password jumper 9 Replace the cover see Removing the Cover PROCn Microprocessors 2 RAID_...

Страница 25: ...o their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new passwords using the System Setup program see Assigning a System Password and Assigning a System Setup Password Back to Contents Page ...

Страница 26: ...eylock l 2 Phillips screwdriver l Wrist grounding strap System Orientation Figure 4 1 shows the rack and tower versions of the system The illustrations in this document depict the tower version of the system lying on its side Figure 4 1 System Orientation Recommended Tools System Orientation Bezel System Cover Inside the System Peripheral Bay Control Panel Cooling Shroud System Fans Power Supplies...

Страница 27: ...thumbscrews to secure the bezel see Figure 4 2 3 Swing the bezel closed until it snaps into place 4 Using the system key lock the bezel System Cover To upgrade or troubleshoot the system remove the system cover to gain access to internal components Removing the Cover 1 Remove the bezel see Removing the Bezel 2 Turn off the system including any attached peripherals and disconnect the system from th...

Страница 28: ... inch SCSI hard drives The hard drives connect to a controller on the system board or a RAID controller card through the SCSI backplane board For more information see Hard Drives The hard drive bays provide space for up to six 1 inch hard drives These hard drives are connected to a SCSI host adapter on the system board or on an expansion card by way of the SCSI backplane board The power supply dis...

Страница 29: ...ripheral Bay 1 Holding the peripheral bay by its top handle lower it into place and slide it forward approximately 0 5 inch see Figure 4 5 The front panel of the peripheral bay with its attached CD diskette drive must be flush with the front panel 2 Connect the CD diskette drive cable to the back of the interposer board see Figure 4 5 3 Connect any cables you removed from any devices already insta...

Страница 30: ...zel see Removing the Bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover 4 Disconnect the cooling shroud fan power cable from the fan connector on the system board see Figure 4 7 CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components...

Страница 31: ... is aligned with the rear cooling fan assembly guides 2 Rotate the cooling shroud down ensuring the thumbscrews are aligned with the connecting posts on the system board see Figure 4 7 3 Tighten the two thumbscrews securing the cooling shroud to the system board 4 Reconnect the cooling shroud fan cable to the system board 5 Replace the cover see Replacing the Cover System Fans The system includes ...

Страница 32: ...an Assembly 1 Open the bezel see Removing the Bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover 4 Remove the cooling shroud see Removing the Cooling Shroud 5 Disconnect the fan assembly power cable from the back fan connector on the system board see Figure 5 3 6 Pull on the release latch and...

Страница 33: ...an 1 Remove the system cover see Removing the Cover 2 Locate the faulty fan and while pressing the fan release lever lift the fan straight up to clear the fan assembly see Figure 4 11 Figure 4 11 Removing and Replacing Individual Fans Replacing a Fan 1 Lower the fan into the fan assembly until the fan snaps into position 2 Replace the cover see Replacing the Cover Removing and Replacing the Coolin...

Страница 34: ...Replacing a Power Supply 1 Slide the power supply into the chassis until it snaps into place see Figure 4 13 2 Close the bezel see Replacing the Bezel 3 If you have only one power supply reconnect the system to its electrical outlet and turn the system on including any attached peripherals CAUTION Only trained service technicians are authorized to remove the system cover and access any of the comp...

Страница 35: ...Disconnect the PDM interface cable from the system board PDB connector see Figure 4 14 Figure 4 14 Disconnecting PDM Cables 9 At the back of the system remove the four screws securing the PDM to the back panel as shown in Figure 4 15 Figure 4 15 Removing the PDM 10 Carefully use the pull rings to pull the PDM out of its slot taking care to guide the connectors you disconnected from the system boar...

Страница 36: ...rticular expansion card may have two PCI bridge chips which would result in three sequential PCI bus numbers all assigned in the same expansion slot If you install expansion cards you may have some difficulty in directly determining the bus number of a controller on a particular expansion card However the PCI bus scan order listed in Table 4 2 can help determine the relative numbering of PCI buses...

Страница 37: ...n off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover 4 Disconnect all expansion card cables 5 Remove the front fan assembly see Removing the Front Fan Assembly 6 Release the expansion card a Open the expansion card latch see Figure 4 16 b Grasp the expansion card by its top corners and carefully remove it...

Страница 38: ... from its connector on the system board unfasten each of the support posts from the card a Compress the clasp at the top of the support post while carefully lifting up on the corner of the card to unseat the post see Figure 4 18 b Repeat step a for each support post 8 Lift the ERA O card straight up and out of the chassis 9 If you are not installing a replacement ERA O card at this time disconnect...

Страница 39: ...d 3 Reinstall any expansion cards that you removed see Installing an Expansion Card 4 Reinstall the front fan assembly see Replacing the Front Fan Assembly 5 Replace the cover see Replacing the Cover 6 Replace the bezel see Replacing the Bezel 7 Connect a network cable to the 10 Mbps server management Ethernet connector on the system back panel 8 Reconnect the system and peripherals to their elect...

Страница 40: ...cing the Cover 5 Replace the bezel see Replacing the Bezel 6 Reconnect your system and peripherals to their electrical outlets and turn on the system Chassis Intrusion Switch 1 Remove the front bezel see Removing the Bezel 2 Remove the system cover see Removing the Cover 3 Disconnect the chassis intrusion switch cable connector on the system board 4 Grasp and slide the switch toward the center of ...

Страница 41: ...sabling termination External SCSI Tape Drive This subsection describes how to configure and install an external SCSI tape drive Installing an External SCSI Tape Drive 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Prepare the tape drive for installation Ground yourself by touching an unpainted metal surface on the back of the system ...

Страница 42: ...controller see Activating the Integrated RAID Controller RAID controller card see Installing a RAID Controller Card l Cabling If the onboard SCSI controller or the optional integrated RAID controller is used SCSI cables connect from the system board to the 1 x 6 backplane for both SCSI channels If a RAID controller card is installed the onboard SCSI cables are removed and longer cables are install...

Страница 43: ...ve From Its Carrier 1 Remove the hard drive from the system see Removing a Hard Drive 2 Remove the four screws that secure the drive to the carrier see Figure 4 23 3 Remove the hard drive from the carrier Figure 4 23 Removing a Hard Drive From Its Carrier NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock it...

Страница 44: ...one way 5 Press on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the connector Figure 4 24 Installing the RAID Controller Memory Module CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION Only trained...

Страница 45: ... cable to the RAID battery cable connector on the system board See Figure 5 3 to locate the RAID battery cable connector on the system board 10 Hook the retention tab on the bottom of the battery into the slot in the chassis side wall and then snap the battery release clip into place see Figure 4 26 Figure 4 26 Removing and Installing the RAID Battery 11 Replace the cover see Replacing the Cover 1...

Страница 46: ...any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover 4 The daughter card fits between the sides of the card guide above the drive bay To install the daughter card in the card guide performing the following steps a Hold the daughter card by its edges with the component side facing up and the card connector facing the SCSI backplane ...

Страница 47: ...front fan assembly power cable from its P1 connector on the front of the SCSI backplane board 6 Disconnect the SCSI_A connector from the SCSI_A connector on the back of the SCSI backplane board see Figure 4 28 7 Pull the locking bar to the unlock position to remove the flat cable connector BKPLN from the PLANAR CONNECTOR on the back of the SCSI backplane board see Figure 4 28 8 Disconnect the 14 c...

Страница 48: ...e SCSI backplane board see Figure 4 28 11 Insert the front fan cable into the P1 connector on the front of the SCSI backplane board 12 Replace the cover see Replacing the Cover 13 Reconnect your system and peripherals to their electrical outlets and turn on the system Memory Modules The six memory module connectors on the system board can accommodate a minimum of 256 MB of registered memory module...

Страница 49: ...the cooling shroud see Replacing the Cooling Shroud 7 Replace the cover see Replacing the Cover 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals After the system completes the POST routine it runs a memory test The system detects that the new memory does not match the system configuration information which is stored in NVRAM The monitor disp...

Страница 50: ...or see Figure 4 30 When the memory module is properly seated in the connector the memory module connector ejectors should align with the ejectors on the other connectors with memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules 10 Perform step 6 through step 11 of the procedure in Performing a Memory Upgrade Removing Memory Modules 1 Ope...

Страница 51: ...ecuring clips c Lift the heat sink out of the chassis and place it on its side Figure 4 31 Removing and Replacing a Heat Sink 7 Pull the socket release lever straight up until the microprocessor is released see Figure 4 32 NOTE The second microprocessor must be of the same type as the first If the two microprocessors are different speeds both will operate at the speed of the slower microprocessor ...

Страница 52: ...et tab 18 If you are adding a second microprocessor you must install a VRM in the VRM 2 connector pushing down firmly to make sure that the latches engage see Figure 4 33 Figure 4 33 Installing the VRM 19 Replace the back fan assembly see Replacing the Back Fan Assembly 20 Replace the cooling shroud see Replacing the Cooling Shroud 21 Replace the cover see Replacing the Cover 22 Reconnect the syst...

Страница 53: ...screwdriver 6 Install the new system battery with the side labeled facing up see Figure 4 34 Figure 4 34 Removing and Installing the System Battery 7 Replace any expansion cards that were removed in step 3 see Expansion Cards 8 Replace the cover see Removing the Cover 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup...

Страница 54: ... the system board s thumbscrew and slide the system board forward about 0 5 inch b Lift the system board off its grounding tabs in the system Figure 4 35 Removing the System Board Replacing the System Board 1 Lower the system board onto its grounding tabs and slide the system board back until the board s thumbscrew can be tightened to secure the system board into place see Figure 4 35 2 Replace th...

Страница 55: ...cing a Power Supply 11 Replace the cover see Replacing the Cover 12 Replace all other cables removed when the system board was removed intrusion alarm cable control panel cable IDE cable for the CD diskette drive and the power and interface cables from the power distribution module 13 Reconnect the system to its electrical outlet s and turn the system on including any attached peripherals Back to ...

Страница 56: ...error message appears while the system is booting make a note of the message Before entering the System Setup program see System Beep Codes and System Messages for an explanation of the message and suggestions for correcting errors Using the System Setup Program Table 6 1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program Table 6 1...

Страница 57: ...cupied PCI X slots the operating mode of the slot PCI or PCI X For unoccupied slots the capable operating mode of the slot l Console Redirection Displays a screen that allows you to configure console redirection discussed later in this section For more information on using console redirection see your User s Guide l System Security Displays a screen that allows you to configure the system password...

Страница 58: ... mode the integrated parallel port can only output data to an attached device In PS 2 mode the built in parallel port can both input and output data l Speaker Toggles the integrated speaker On default or Off A change to this option takes effect immediately rebooting the system is not required System Security Screen You can set the following security features through the System Security screen l Pa...

Страница 59: ...hange the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked ...

Страница 60: ...assword only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the or key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appea...

Страница 61: ...Setup Password option press Enter to access the setup password window and press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password Disabling a Forgotten Password See Jumpers and Connectors Back to Contents Page ...

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