8
Troubleshooting your system
To get help with your Dell PowerEdge RAID Controller (PERC) S130, you can contact your Dell Technical Service representative or
see
dell.com/support.
Unable to create a new partition while installing Windows 2012/2012
R2 operating system
Likely Cause:
If you boot the system in the UEFI mode and then try to install Windows 2012/2012 R2 operating system on
a virtual disk that uses 4K native drives, the following error message is displayed:
We could not create
a new partition
.
Corrective Action:
To resolve this issue:
1.
In the
Where do you want to install Windows?
wizard, select the partition created by
setup.exe
file,
and then click
Delete
. Repeat this procedure for other partitions created by
setup.exe
file.
2.
To create a new installation partition, click
New
, and then continue installing the OS.
NOTE: To avoid this issue, ensure that you use diskpart.exe file to create a partition while installing
the Windows 20012/2012 R2 OS.
0x0000003B or 0x0000007E stop error occurs on a system while using
a 4K sector disks
Likely Cause:
When you boot the system after installing Windows 2012 R2 on a 4K native drives, your system stops
functioning and results in a BSOD with the following error message:
system_thread_exception_not_handled (WppRecorder.sys)
Corrective Action:
To resolve this issue:
1.
Boot to the recovery console.
2.
Start command prompt.
3.
Run the following command:
c:\windows\system32\compact.exe /U c:\windows\system32\drivers\*.sys
4.
Restart the system.
5.
After you boot successfully, disable the NTFS compression system-wide.
6.
Restart the system again.
For more information, see the KB article
https://support.microsoft.com/en-us/kb/3027108#/en-us/kb/
3027108
.
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