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Software

This chapter details the supported operating systems along with instructions on how to install the drivers.

Operating system configurations

This topic lists the operating system supported by

Table 22. Operating systems

Windows 10

●

Microsoft Windows 10 Home 64 bit

●

Microsoft Windows10 Professional 64 bit

●

Microsoft Windows 10 National Academic 64-bit (Bid Desk)

Others

●

Ubuntu 16.04 LTS 64-bit

●

NeoKylin 6.0 64 bit

Downloading drivers

1. Turn on the notebook.
2. Go to

Dell.com/support

.

3. Click

Product Support

, enter the Service Tag of your notebook, and then click

Submit

.

NOTE:

If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

4. Click

Drivers and Downloads

.

5. Select the operating system installed on your notebook.
6. Scroll down the page and select the driver to install.
7. Click

Download File

to download the driver for your notebook.

8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the driver file icon and follow the instructions on the screen.

Chipset driver

The chipset driver helps the system identify the components and install necessary drivers accurately. Verify that the chipset
was installed in the system by checking the below controllers. Many of the common devices are visible under Other Devices if
no drivers are installed. The unknown devices disappear once you install the chipset driver.

Make sure to install the following drivers, some of them may exist by default.

●

Intel HID Event Filter Driver

●

Intel Dynamic Platform and Thermal Framework Driver

●

Intel serial IO driver

●

Management Engine

●

Realtek PCI-E memory card

Serial IO driver

Verify if the drivers for Touchpad, IR camera, and keyboard and are installed.

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Software

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Содержание P89G

Страница 1: ...Latitude 3490 Owner s Manual Regulatory Model P89G Regulatory Type P89G001 September 2021 Rev A02 ...

Страница 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...13 Base Cover 13 Removing the base cover 13 Installing base cover 16 Battery 16 Lithium ion battery precautions 16 Removing battery 17 Installing the battery 18 WLAN Card 18 Removing the WLAN card 18 Installing the WLAN card 19 WWAN card optional 19 Removing the WWAN daughterboard 19 Installing the WWAN daughterboard 20 VGA board 20 Removing VGA board 20 Installing VGA board 21 Memory Module 21 Re...

Страница 4: ...ng the speakers 35 Installing the speakers 36 Touchpad panel 36 Removing the touchpad 36 Installing the touchpad 38 Display assembly 39 Removing the display assembly 39 Installing the display assembly 40 System board 41 Removing system board 41 Installing the system board 46 DC In Port 47 Removing the DC in port 47 Installing the DC in port 47 Display hinge cover 48 Removing display hinge cover 48...

Страница 5: ...ponents 72 Power adapter 72 DDR4 72 USB features 73 Advantages of Displayport over USB Type C 75 HDMI 1 4 75 USB Type C 76 Chapter 5 System setup options 77 BIOS overview 77 Entering BIOS setup program 77 Navigation keys 77 One time boot menu 77 System Setup overview 78 Accessing System Setup 78 General screen options 78 System Configuration screen options 79 Video screen options 80 Security scree...

Страница 6: ...Operating system configurations 91 Downloading drivers 91 Chipset driver 91 Serial IO driver 91 Graphics controller driver 92 USB drivers 92 Network drivers 92 Realtek Audio 93 Serial ATA drivers 93 Security drivers 93 Chapter 7 Troubleshooting 94 Handling swollen Lithium ion batteries 94 Dell SupportAssist Pre boot System Performance Check diagnostics 94 Running the SupportAssist Pre Boot System ...

Страница 7: ... with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ways that may not be obvi...

Страница 8: ... recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to damage over time When using an unmonitored kit it is a best practice to regularly test the strap prior to each service call and at a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist ...

Страница 9: ...iques in reverse to set the load down Before working inside your computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer 3 If the computer is connected to a docking device docked undock it 4 Disconnect all network cables from the computer if available CAUTION If your computer has an RJ45 port disconnect the network cabl...

Страница 10: ...computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer 10 Working on your computer ...

Страница 11: ... Screw size list Component M2x2 M2x3 M2x4 Hinge Bracket L R to LCD cover LCD panel 4 TP Dome support bracket to palmrest 2 Touchpad panel 4 Heatsink 3 Type C bracket to System board 1 HDD bracket to HDD Module Dc IN to palmrest 1 System board to palmrest 1 Power board to palmrest 1 VGA board to palmrest 2 WWAN board to palmrest 1 SD reader and coin cell battery holder 2 Hinge bracket L R to palmre...

Страница 12: ...WAN card Removing the SIM tray WWAN models 1 Follow the procedure Before working inside your computer 2 Open the SIM card slot cover on the right side of the system 3 Insert the tip of a paperclip into the hole of the SIM tray slot and then pull out and remove the SIM tray Installing the SIM tray WWAN models 1 Align and push the SIM tray back into the SIM tray slot 2 Close the SIM card slot cover ...

Страница 13: ...slot until the SD card gets secured 2 Follow the procedure in After working inside your computer Base Cover Removing the base cover 1 Follow the procedure in Before working inside your computer 2 Remove the SIM tray WWAN models 3 Remove the SD card 4 To remove the base cover a Loosen the 10 M2 5xL8 5 captive screws that secure the base cover to the computer Disassembly and reassembly 13 ...

Страница 14: ... cover from the upper right edge 1 and continue to pry the outer edges of the base cover in clockwise direction 2 NOTE You must use a plastic scribe to pry the base cover from the edge 1 14 Disassembly and reassembly ...

Страница 15: ...er NOTE The VGA port and the plastic from the base cover must lift right side as shown in illustration up at an angle then release the left side in order to not get caught on the VGA port and damage either the base cover or VGA port Disassembly and reassembly 15 ...

Страница 16: ...r working inside your computer Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the battery as much as possible before removing it from the system This can be done by disconnecting the AC adapter from the system to allow the battery to drain Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the batte...

Страница 17: ...turing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See https www dell com support Always purchase genuine batteries from https www dell com or authorized Dell partners and resellers Removing battery 1 Follow the procedure in Before working inside your computer 2 Remove the a Removing the SIM tray WWAN models on page 1...

Страница 18: ...fter working inside your computer WLAN Card Removing the WLAN card 1 Follow the procedure in Before working inside your computer 2 Remove the a Removing the SIM tray WWAN models on page 12 b base cover 3 To remove the WLAN card a Remove the M2x3 screw that secures the WLAN bracket to the system 1 b Slightly pull the bracket and lift it off the WLAN card 2 c Disconnect the WLAN antenna cables from ...

Страница 19: ...ard and card holder to the system board 5 Install the a base cover b SIM tray WWAN models 6 Follow the procedure in After working inside your computer WWAN card optional Removing the WWAN daughterboard 1 Follow the procedure in Before working inside your computer 2 Remove the a Removing the SIM tray WWAN models on page 12 b base cover 3 To remove the WWAN card a Remove the M2x3 screw that secures ...

Страница 20: ...x3 screw to secure the WWAN card and bracket to the WWAN daughterboard 5 Install the a b base cover c Installing the SIM tray WWAN models on page 12 6 Follow the procedure in After working inside your computer VGA board Removing VGA board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the VGA board a Disconnect the VGA daughter board c...

Страница 21: ... 5 Follow the procedure in After working inside your computer Memory Module Removing the memory module 1 Follow the procedure in Before working inside your computer 2 Remove the a Removing the SIM tray WWAN models on page 12 b base cover c battery 3 To remove the memory module a Pry apart the memory module latches until the memory module pops out 1 b Lift and remove the memory module from the syst...

Страница 22: ...ry module 2 Install the a battery b base cover 3 Follow the procedure in After working inside your computer Power button board Removing power button board 1 Follow the procedure in Before working inside your computer 2 Remove the a Removing the SIM tray WWAN models on page 12 b base cover c battery d Hard disk e System fan f VGA board 3 To remove the power button board 22 Disassembly and reassembl...

Страница 23: ... to secure it under the metal clip 2 Tighten the M2x2 screw that secures the power button board to the system 3 Secure the adhesive backed power button board cable to the system and then connect the cable to its connector on the system board 4 Install the a VGA board b system fan c hard disk d battery e base cover f SIM tray WWAM models 5 Follow the procedure in After working inside your computer ...

Страница 24: ...heatsink to the computer 1 and then remove another 3 M2x3 screws to release it from the system 2 NOTE Remove the heat sink screws in sequential order as indicated on the heat sink NOTE The UMA heatsink has 4 M2x3 screws b Lift the heatsink away from the computer 2 24 Disassembly and reassembly ...

Страница 25: ...n the heat sink 3 Install the a battery b base cover 4 Follow the procedure in After working inside your computer System Fan Removing the system fan 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the system fan a Unroute the eDP cable from its routing channel on the system fan 1 and disconnect the system fan cable from its connector on...

Страница 26: ...n off the computer 2 Installing the system fan 1 Place the fan on the computer 2 Tighten the 2 M2 5x5 screws to secure the fan to the computer 3 Connect the fan cable to the system board 4 Route the eDP cable through its routing channel on the system fan 26 Disassembly and reassembly ...

Страница 27: ...M2 SATA Solid State Drive SSD Removing the M2 SSD card 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b 3 To remove the Solid State Drive SSD card a Remove the two M2x3 screws that secures the SSD bracket to the system 1 and lift the bracket from the system 2 b Slide and lift the SSD from the system 3 Installing the M2 SSD card 1 Insert the SSD card into it...

Страница 28: ... 1 Follow the procedure in Before working inside your computer 2 Remove the a Removing the SIM tray WWAN models on page 12 b base cover c battery 3 To remove the hard disk drive HDD a Disconnect the HDD cable from the system board 1 b Peel the adhesive tape that secures the HDD cable to the system board 2 c Remove the 4 M2 0x5 5 screws that secure the HDD to the palmrest 1 d Lift the HDD from the ...

Страница 29: ...4 Disconnect the HDD cable interposer 5 Then remove the M3x3 screws to detach the bracket from the HDD Disassembly and reassembly 29 ...

Страница 30: ...terposer 3 Insert the HDD into the connector on the computer 4 Tighten the 4 M2 0x5 5 screws to secure the HDD to the computer 5 Route the hard drive cable underneath the bottom right corner of the hard drive bracket and affix the adhesive tape to secure the hard drive cable to the system board 6 Connect the HDD cable to the system board 30 Disassembly and reassembly ...

Страница 31: ...l battery holder 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c speaker 3 To remove the Input Output I O board a Disconnect the I O board cable 1 peel the adhesive tape that secures the I O cable to the system 2 b Remove the two M2x3 screws that secure the I O board to the system 1 and lift the I O board off the palmrest 2 Disassembly and reasse...

Страница 32: ...st 3 Connect the I O board cable to its connector on the system board 4 Install the a speaker b battery c base cover 5 Follow the procedure in After working inside your computer Fingerprint reader optional Removing the fingerprint reader 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the fingerprint reader 32 Disassembly and reassembly...

Страница 33: ...ve that secures the cable to the palmrest 2 b Peel the adhesive tape that secures the fingerprint reader to the palmrest 3 c Remove the M2x2 screw securing the metal bracket of the connector 4 and lift it off the computer 5 d Lift the fingerprint reader off the computer Disassembly and reassembly 33 ...

Страница 34: ...d cable to secure it to the palmrest 5 Connect the fingerprint reader cable to the connector on the system board 6 Install the a battery b base cover 7 Follow the procedure in After working inside your computer Coin cell battery Removing the coincell battery 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the coin cell a Pry the coincel...

Страница 35: ...edure in After working inside your computer Speakers Removing the speakers 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the speakers a Disconnect the speaker cable from the connector on the system board 1 b Unroute the speaker cable from the routing channel 2 4 Lift the speakers from the computer Disassembly and reassembly 35 ...

Страница 36: ...tall the a battery b base cover 5 Follow the procedure in After working inside your computer Touchpad panel Removing the touchpad 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 Remove the two M2x2 screws that secures the touchpad bracket to the system 1 4 Peel off the adhesive tape that secures the touchpad bracket 2 36 Disassembly and reassembl...

Страница 37: ...t the touchpad cable from its connector on the system board 1 and Peel off the adhesive that secures the TP cable to the touchpad to release it from the touchpad 7 Peel off the adhesive tape that secures the touchpad panel 2 Disassembly and reassembly 37 ...

Страница 38: ...n the system and replace the four M2x2 screws to secure it to the system 2 Affix the adhesive tape to secure the touchpad pane 3 Connect the touchpad cable to the connector and affix the adhesive backed cable to secure it to the touchpad 4 Align and place touchpad bracket over the plastic hold down and replace the two M2x2 screws to secure it 38 Disassembly and reassembly ...

Страница 39: ...e a base cover b battery c hard drive d Removing the WLAN card on page 18 3 Remove the eDP cable from its connector on the system board 1 and unroute the cable from the routing channel on the system fan 2 4 Unroute the eDP cable from the routing channel on the system 3 5 Peel the tape securing the WLAN cables 4 and unroute the cables from the routing channel 6 Then open the palmrest assembly and f...

Страница 40: ...lling the display assembly 1 Place the display assembly to align with the screw holders on the computer 2 Replace the 5 M2 5x5 screws to secure the hinge brackets to palm rest 3 Turn over the computer 4 Route the WLAN cables through the routing channel and secure the cables to the system with adhesive tape 40 Disassembly and reassembly ...

Страница 41: ...N daughterboard on page 20 b Installing the WLAN card on page 19 c hard drive d battery e base cover 7 Follow the procedure in After working inside your computer System board Removing system board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c M2 SSD d hard drive e fan f WLAN card g WWAN card h display assembly 3 Disconnect the following cables ...

Страница 42: ...4 Disconnect the following cables a Power button board cable 1 b I O cable and fingerprint reader cable 2 c Touchpad cable 3 d Keyboard backlight cable 4 e Keyboard cable 5 42 Disassembly and reassembly ...

Страница 43: ...5 Remove the M2x4 screw that secures the system board to the system 6 To remove the system board For systems shipped with WWAN card and VGA Disassembly and reassembly 43 ...

Страница 44: ...the system board and flip it over b Disconnect the WWAN daughter board FPC 1 and VGA daughter board cable 2 from the connectors on the bottom side of the system board c Lift the system board from the system 44 Disassembly and reassembly ...

Страница 45: ...ations flip the system board to disconnect the VGA board cable 7 Remove the screw securing the USB Type C bracket to the system board 1 and lift the USB Type C bracket from the system board 2 Disassembly and reassembly 45 ...

Страница 46: ...4 screw to secure the system board to the computer 4 Connect the Power button board I O touchpad keyboard backlight and the keyboard cables to their respective connectors 5 Connect the DC in Speaker and the VGA cables to their respective connectors 6 Route the VGA cable through its routing channel 7 Install the a display assembly b WWAN card c WLAN card d fan e hard drive f M2 SSD g battery h base...

Страница 47: ...e securing the power adapter cable in place b Unroute the power adapter cable 1 c Remove the M2x3 screw that secures the DC in port to the palmrest 2 d Lift and remove the DC in port from the system 3 Installing the DC in port 1 Place the DC in port in its place on the palmrest 2 Replace the M2x3 screw to secure the port to the palmrest 3 Route the DC in cable through its routing channel 4 Secure ...

Страница 48: ...w the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive d Removing the WLAN card on page 18 e Removing the WWAN daughterboard on page 19 f display assembly 3 To remove the display hinge cover a Press the display hinge cover from both sides 1 b Lift the display hinge cover away from the display hinge 2 c Repeat step a and step b to remove the other di...

Страница 49: ...he WLAN card on page 19 d hard drive e battery f base cover 3 Follow the procedure in After working inside your computer LCD Bezel Removing the LCD bezel 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive d Removing the WLAN card on page 18 e Removing the WWAN daughterboard on page 19 f display assembly g display hinge cover Disassembly a...

Страница 50: ...e the bezel and gently press on the edges to snap the bezel into place 2 Install the a display hinge cover b display assembly c Installing the WWAN daughterboard on page 20 d Installing the WLAN card on page 19 e hard drive f battery g base cover 3 Follow the procedure in After working inside your computer Camera Removing the camera 1 Follow the procedure in Before working inside your computer 2 R...

Страница 51: ... LCD back cover 3 Installing the camera 1 Place the camera on the LCD back cover 2 Connect the camera cable to its connector 3 Affix the adhesive tapes to secure the camera to the LCD back cover 4 Install the a LCD bezel b display hinge cover c display assembly d Installing the WWAN daughterboard on page 20 e WLAN f battery g base cover 5 Follow the procedure in After working inside your computer ...

Страница 52: ...emoving the WWAN daughterboard on page 19 f display assembly g display hinge cover h LCD bezel 3 Remove the adhesive tape that secures the eDP cable to the display panel 1 4 Unroute the eDP cable from the routing channel 2 5 Then remove the 4 M2x2 screws 1 securing the LCD panel to the LCD back cover and flip it over to expose the eDP cable connector 2 52 Disassembly and reassembly ...

Страница 53: ...ive sticker 1 and disconnect the cable from the LCD panel 2 3 Installing the LCD Panel 1 Connect the LCD cable to its connector on the back side of the LCD panel 2 Affix the adhesive sticker Disassembly and reassembly 53 ...

Страница 54: ...tery h base cover 7 Follow the procedure in After working inside your computer eDP and camera cable Removing the eDP and camera cable 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b hard drive c battery d Removing the WLAN card on page 18 e Removing the WWAN daughterboard on page 19 f display assembly g display hinge cover h LCD bezel i LCD panel 3 Remove ...

Страница 55: ... cable through its routing channel and secure the display cable to the LCD back cover with the adhesive tapes 2 Connect the camera cable to its connector on the LCD back cover 3 Replace the 5 M2 5x2 5 screws to secure the left hinge bracket to the LCD back cover 4 Secure the eDP cable to the LCD back cover with adhesive tapes 5 Install the Disassembly and reassembly 55 ...

Страница 56: ... LCD Hinge Removing the LCD hinge 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c Removing the WLAN card on page 18 d Removing the WWAN daughterboard on page 19 e display assembly f LCD bezel 3 Remove the 10 M2 5x2 5 screws that secure the left and right hinge brackets to the LCD back cover 1 and remove it from the system 2 56 Disassembly and rea...

Страница 57: ...rd d Installing the WLAN card on page 19 e battery f base cover 4 Follow the procedure in After working inside your computer Palmrest Removing the palmrest 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c heatsink d fan e WLAN card f WWAN card g memory module h HDD i DC in port j I O board k coincell battery l speakers m touchpad n display assembl...

Страница 58: ...oard b display assembly c touchpad d speakers e coincell battery f I O board g DC in port h memory module i WLAN card j WWAN card k HDD l fan m heatsink n battery o base cover 4 Follow the procedure in After working inside your computer 58 Disassembly and reassembly ...

Страница 59: ...i7 8550U 8 MB Cache 4 cores 15 W up to 4 0 GHz Intel UHD Graphics 620 Intel Core i5 8250U 6 MB Cache 4 cores 15 W up to 3 4 GHz Intel UHD Graphics 620 Memory Your computer supports a maximum of 32 GB of memory when you use two 16 GB DIMMs however 32 bit operating systems such as the 32 bit version of Microsoft Windows 10 can only use a maximum of 4GB of address space Moreover certain components wi...

Страница 60: ... Internal interface High definition audio codec External interface microphone in and stereo headphones speakers universal connector Speakers Two Internal speaker amplifier 2 5 W RMS per channel peak 2 W RMS per channel average Volume controls Hot keys Fn F2 Volume Down Fn F3 Volume Up Video specifications Table 3 Table showing video specifications Feature Specification Type Integrated on system bo...

Страница 61: ...mes per second Up to 30 frames per second Wired communications Table 5 Realtek RTL8111 HSD Gigabit Ethernet Controller Network Adapter NIC Realtek RTL8111 HSD Gigabit Ethernet Controller Integrated on system board External connector type RJ 45 Data Rates 10 100 1000 Mbps Controller bus architecture PCI e V1 1x1 Power consumption full operation per data rate connection speed 1000 Mbps 828 mW 100 Mb...

Страница 62: ... 11a g Up to 54 Mbps 802 11b Up to 11 Mbps Receive Sensitivity 802 11ac 59 dBm 433 3 Mbps 802 11n a 65 dBm 150 Mbps 68 dBm 72 2Mbps 802 11g a 72 dBm 54 Mbps 802 11b 85 dBm 11 Mbps Security Authentication EAP Methods Open Shared WPA WPA PSK WPA2 WPA2 PSK EAP TLS EAP TTLS MSCHAPv2 PEAPv0 EAP MS CHAPv2 Client Utility Native Wi Fi and Bluetooth Microsoft UI support Radio On Off Hardware and software o...

Страница 63: ...witching for systems designed with main and auxiliary antennas 2x2 MIMO operation when in 802 11n mode with 2x2 or greater Access Point Data Rate 802 11ac Up to 867 Mbps 802 11n Up to 450 Mbps 802 11a g Up to 54 Mbps 802 11b Up to 11 Mbps Receive Sensitivity 802 11ac 59 dBm 400 Mbps 57dBm 866 7Mbps 802 11n a 67 dBm 300 Mbps 70 dBm 144 4Mbps 802 11g a 75 dBm 54 Mbps 802 11b 85 dBm 11 Mbps Security ...

Страница 64: ...ceive antennas enable better wireless at the same distance when compared to older 802 11a b g solutions Data Rate Up to 867 Mbps Power Consumption Optimized power modes sleep states reduce power consumption during periods of inactivity Authentication Authentication Protocols Encryption Product Safety WPA and WPA2 802 1X EAP TLS TTLS PEAP LEAP EAP FAST EAP SIM EAP AKA PAP CHAP TLS GTC MS CHAP MS CH...

Страница 65: ... 50 Mbps 50 Mbps 50 Mbps 50 Mbps 50 Mbps Fallback Network NA HSPA NA HSPA HSPA HSPA Fallback Speed Downlink NA HSPA 42 Mbps NA HSPA 42 Mbps HSPA 42 Mbps HSPA 42 Mbps Frequency Bands Band 4 13 LTE Band 13 LTE Band 2 4 5 17 and 7 Band 25 26 41 LTE Band 13 LTE Band 2 4 5 17 and 7 Band 13 LTE Band 2 4 5 17 and 7 Band 1 2 3 4 5 7 8 12 13 17 20 25 26 29 30 41 LTE LTE WWAN Antenna Main Tx Rx Aux Rx GNSS ...

Страница 66: ...autonomous GNSS GPS GLONASS and assisted GNSS A GNSS Host Interface USB 3 1 Gen 1 USB 2 0 USB 3 1 Gen 1 USB 2 0 Ports and Connectors Table 11 Ports and Connectors Feature Specifications USB USB Type C with display port and power delivery Modem NA Audio Two channel high definition audio Waves MaxxAudio Pro Stereo conversion 24 bit analog to digital and digital to analog Internal Interface high defi...

Страница 67: ...s per Inch PPI 112 for HD 157 for FHD 157 for FHD Contrast Ratio min 300 1 for HD 600 1 for FHD 600 1 for FHD Refresh Rate 60 Hz 60 Hz 60 Hz Horizontal Viewing Angle min HD 40 40 degrees FHD 80 80 degrees FHD 80 80 degrees Vertical Viewing Angle min HD 10 30 degrees FHD 80 80 degrees FHD 80 80 degrees Pixel Pitch HD 0 226 mm FHD 0 161 mm FHD 0 161 mm Power Consumption max HD 3 0 W FHD 2 85 W FHD 3...

Страница 68: ... Fn key and F3 keys together to increase the volume If you wish to use the function keys directly without pressing the Fn key for each action then you can activate the function key lock Press Fn and Esc keys together to activate the function key lock This activates the function key Touchpad Table 14 TouchPad Dimensions 3490 Width 105 mm Height 65 mm Table 15 Supported gestures for Windows 10 Suppo...

Страница 69: ...capacity 42 Whr 56 Whr Temperature Operating Charge 0 C to 50 C 32 F to 122 F Discharge 0 C to 70 C 32 F to 158 F Charge 0 C to 50 C 32 F to 122 F Discharge 0 C to 70 C 32 F to 158 F Non operating 20 C to 65 C 4 F to 149 F 20 C to 65 C 4 F to 149 F Charging time Express Charge mode 0 15 C 4 hours 16 45 C 2 hours 46 60 C 3 hours 0 15 C 4 hours 16 45 C 2 hours 46 60 C 3 hours Standard mode 0 15 C 4 ...

Страница 70: ...ut the dimensions of the computer in detail System dimension Weight pounds kilogram Starts from 3 79 lb 1 72 kg Dimensions inches Height 0 82 in 21 0 mm Width 13 34 in 339 0 mm Depth 9 52 in 241 9 mm NOTE System weight and shipping weight is based on a typical configuration and may vary based on the actual configuration Security options This topic lists the security information TPM 2 0 FIPS 140 2 ...

Страница 71: ...Model Dell Latitude 3000 series Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 Storage 0 to 95 Altitude maximum Operating 0 to 3048 m 0 to 10 000 ft Storage 0 to 10 668 m 0 to 35 000 ft Technical specifications 71 ...

Страница 72: ... dynamic random access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system DDR4 needs 20 percent less or just 1 2 volts compared to DDR3 which requires 1 5 volts of electrical power to operate DDR4 also supports a new deep power down mode that allows the host device to go into standby without needing to refresh its memory...

Страница 73: ...tion referencing to the table below Table 19 USB evolution Type Data Transfer Rate Category Introduction Year USB 2 0 480 Mbps High Speed 2000 USB 3 0 USB 3 1 Gen 1 5 Gbps Super Speed 2010 USB 3 1 Gen 2 10 Gbps Super Speed 2013 USB 3 0 USB 3 1 Gen 1 SuperSpeed USB For years the USB 2 0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold a...

Страница 74: ...sfers with high definition video content terabyte storage devices high megapixel count digital cameras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320Mbps 40MB s the actual real world maximum Similarly USB 3 0 USB 3 1 Gen 1 connections will never achieve 4 8Gbps We will likel...

Страница 75: ...to VGA DVI with adaptors Supports HDMI 2 0a and is backwards compatible with previous versions HDMI 1 4 This topic explains the HDMI 1 4 and its features along with the advantages HDMI High Definition Multimedia Interface is an industry supported uncompressed all digital audio video interface HDMI provides an interface between any compatible digital audio video source such as a DVD player or A V r...

Страница 76: ...y intertwined with USB Type C Currently smartphones tablets and other mobile devices often use a USB connection to charge A USB 2 0 connection provides up to 2 5 watts of power that ll charge your phone but that s about it A laptop might require up to 60 watts for example The USB Power Delivery specification ups this power delivery to 100 watts It s bi directional so a device can either send or re...

Страница 77: ...ct until you restart the system Table 20 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE For the standard graphics browser only Esc Moves to the previous p...

Страница 78: ...gain NOTE After the Dell logo appears you can also press F12 and then select BIOS setup General screen options This section lists the primary hardware features of your computer Option Description System Information This section lists the primary hardware features of your computer System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date Express Se...

Страница 79: ...ield configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB Mass Storage Devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for OS If USB port is disabled the OS cannot see any device attached to this port The options are Enable USB Boot Support default Enable External USB Port defaul...

Страница 80: ...isabled The touch screen option is enabled by default Unobtrusive Mode When enabled pressing Fn F7 will turn off all light and sound emissions from the system Disabled default Miscellaneous Devices Allows you to enable or disable the following devices Enable Camera default Enable Secure Digital SD Card default Secure Digital SD Card Read Only Mode Enable Hard Drive Free Fall Protection default Sec...

Страница 81: ...dministrator and System passwords min 4 by default if you want to change you can increase the number max 32 you can decrease the number Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password when they are set The options are Disabled enabled by default Reboot bypass Password Change Allows you to enable the disable permission to the System ...

Страница 82: ...UEFI SMM Security Mitigation protection The operating system can use this feature to help protect the secure environment created by virtualization based security The option is disabled by default Secure Boot screen options Option Description Secure Boot Enable This option enables or disables the Secure Boot feature Disabled Enabled Default Expert Key Management Allows you to manipulate the securit...

Страница 83: ...ports two cores If you enable Multi Core Support two cores are enabled If you disable Multi Core Support one core is enabled Options All selected by default 1 2 3 Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature Enable Intel SpeedStep Default setting The option is enabled C States Control Allows you to enable or disable the additional processor sleep states C states Defa...

Страница 84: ...lock Sleep S3 state Default setting This option is disabled Peak Shift This option enables you to minimize the AC power consumption during the peak power times of day After you enable this option your system runs only in battery even if the AC is attached Enable peak shift is not selected by default Set battery threshold 15 to 100 15 enabled by default Advanced Battery Charge Configuration This op...

Страница 85: ... Thorough enabled by default Auto Extended BIOS POST Time Allows you to create an extra preboot delay The options are 0 seconds enabled by default 5 seconds 10 seconds Full Screen Logo Enable Full Screen Logo not enabled Warnings and Errors This option causes the boot process to only pause when warnings or errors are detected rather than stop prompt and wait for user input Prompt on Warnings and E...

Страница 86: ...n Wipe on Next boot is not enabled by default The following is list of devices affected Internal SATA HDD SSD Internal M 2 SATA SDD Internal M 2 PCIe SSD Internal eMMC BIOS Recovery This field allows you to recover from certain corrupted BIOS conditions from a recover file on the user primary hard drive or an external USB key BIOS Recovery from Hard Drive enabled by default BIOS Auto Recovery Syst...

Страница 87: ...st version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more information see knowledge base article 000124211 at www dell com support Updating the BIOS in Linux and Ubuntu To update the system BIOS on a ...

Страница 88: ...r BIOS from the F12 One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS upda...

Страница 89: ...fore attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F12 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security s...

Страница 90: ...e system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 90 System setup options ...

Страница 91: ...Scroll down the page and select the driver to install 7 Click Download File to download the driver for your notebook 8 After the download is complete navigate to the folder where you saved the driver file 9 Double click the driver file icon and follow the instructions on the screen Chipset driver The chipset driver helps the system identify the components and install necessary drivers accurately V...

Страница 92: ... computer Table 23 Graphics controller driver Before Installation After Installation None USB drivers Verify if the USB drivers are already installed in the computer Network drivers Install the WLAN and Bluetooth drivers from the Dell support site Table 24 Network drivers Before installation After installation 92 Software ...

Страница 93: ...ivers Install the latest Intel Rapid Storage driver for best performance Using the default Windows storage drivers is not recommended Verify if the default serial ATA drivers are installed in the computer Security drivers This section lists the security devices in the Device Manager Security device drivers Verify if the security device drivers are installed in the computer Software 93 ...

Страница 94: ...face of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covered under warranty should be returned to Dell in...

Страница 95: ...s error codes are displayed Note the error code and validation number and contact Dell Built in self test BIST M BIST M BIST Built In Self Test is the system board s built in self test diagnostics tool that improves the diagnostics accuracy of system board embedded controller EC failures NOTE M BIST can be manually initiated before POST Power On Self Test How to run M BIST NOTE M BIST must be init...

Страница 96: ...n by running the Built In Self Test BIST How to invoke LCD BIST Test 1 Power off the Dell laptop 2 Disconnect any peripherals that are connected to the laptop Connect only the AC adapter charger to the laptop 3 Ensure that the LCD screen is clean no dust particles on the surface of the screen 4 Press and hold D key and Power on the laptop to enter LCD built in self test BIST mode Continue to hold ...

Страница 97: ...borted The RTC reset will reset the BIOS to Defaults un provision Intel vPro and reset the system date and time The following items are unaffected by the RTC reset Service Tag Asset Tag Ownership Tag Admin Password System Password HDD Password TPM on and Active Key Databases System Logs The following items may or may not reset based on your custom BIOS setting selections The Boot List Enable Legac...

Страница 98: ...orming a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residual flea power perform a hard reset 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Remove the base cover 4 Remove the battery 5 Press and hold the power button for 20 seconds to drain the flea power 6 Install the battery 7 Instal...

Страница 99: ... service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on...

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