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Table 13. Diagnostic-light LED codes (continued)

Diagnostic light codes

(Amber,White)

Problem description

2,6

System-board or chipset error

2,7

Display failure - SBIOS message

2,8

Display failure - EC detection of power rail
failure

3,1

Coin-cell battery failure

3,2

PCI, video card/chip failure

3,3

Recovery image not found

3,4

Recovery image found but invalid

3,5

Power-rail failure

3,6

System BIOS Flash incomplete

3,7

Management Engine (ME) error

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see

Dell SupportAssist OS Recovery User's Guide

at

www.dell.com/serviceabilitytools

. Click

SupportAssist

and then, click

SupportAssist OS Recovery

.

Real-Time Clock (RTC Reset)

The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No
Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.

Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for 20 seconds.
The system RTC Reset occurs after you release the power button.

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see

Dell Windows Backup

Media and Recovery Options

.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE:

Some ISPs (Internet Service Providers) provide a modem/router combo device.

Troubleshooting

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Содержание P80F

Страница 1: ...Latitude 5510 Service Manual Regulatory Model P80F Regulatory Type P80F002 December 2021 Rev A03 ...

Страница 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...roSD card 19 Installing the microSD card 20 Base cover 21 Removing the base cover 21 Installing the base cover 24 Battery 27 Lithium ion battery precautions 27 Removing the battery 28 Installing the battery 29 WWAN card 31 Removing the WWAN card 31 Installing the WWAN card 32 WLAN card 33 Removing the WLAN card 33 Installing the WLAN card 34 Coin cell battery 35 Removing the coin cell battery 35 I...

Страница 4: ... speakers 67 Heat sink 69 69 70 System fan 71 Removing the system fan 71 Installing the system fan 73 System board 75 Removing the system board 75 Installing the system board 78 Keyboard 81 Removing the keyboard 81 Installing the keyboard 83 Keyboard bracket 85 Removing the keyboard bracket 85 Installing the keyboard bracket 86 Power button 87 Removing the power button 87 Installing the power butt...

Страница 5: ... Performance 121 Power management 122 POST behavior 123 Manageability 123 Virtualization support 123 Wireless 124 Maintenance screen 124 System logs 124 Updating the BIOS 125 Updating the BIOS in Windows 125 Updating the BIOS in Linux and Ubuntu 125 Updating the BIOS using the USB drive in Windows 125 Updating the BIOS from the F12 One Time boot menu 126 System and setup password 126 Assigning a s...

Страница 6: ...stics 132 Battery Charge and Status LED 132 System diagnostic lights 132 Recovering the operating system 133 Real Time Clock RTC Reset 133 Backup media and recovery options 133 WiFi power cycle 133 Drain residual flea power perform hard reset 134 Chapter 7 Getting help 135 Contacting Dell 135 6 Contents ...

Страница 7: ...ly touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull...

Страница 8: ...emove the battery from notebooks Bonding Bonding is a method for connecting two or more grounding conductors to the same electrical potential This is done through the use of a field service electrostatic discharge ESD kit When connecting a bonding wire ensure that it is connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with you...

Страница 9: ...th a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to damage over time When using an unmonitored kit it is a best practice to regularly test the strap prior to each service call and at a minimum test once per week A wrist strap te...

Страница 10: ...g sensitive components After working inside your computer About this task NOTE Leaving stray or loose screws inside your computer may severely damage your computer Steps 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts t...

Страница 11: ...he answer to the consumers demands with a theoretically 10 times faster than its predecessor In a nutshell USB 3 1 Gen 1 features are as follows Higher transfer rates up to 5 Gbps Increased maximum bus power and increased device current draw to better accommodate power hungry devices New power management features Full duplex data transfers and support for new transfer types Backward USB 2 0 compat...

Страница 12: ...aximum resolution latency and video compression perspective it s easy to imagine that with 5 10 times the bandwidth available USB video solutions should work that much better Single link DVI requires almost 2Gbps throughput Where 480Mbps was limiting 5Gbps is more than promising With its promised 4 8Gbps speed the standard will find its way into some products that previously weren t USB territory ...

Страница 13: ...se portable battery packs you charge your smartphones and other portable devices from today You could plug your laptop into an external display connected to a power cable and that external display would charge your laptop as you used it as an external display all via the one little USB Type C connection To use this the device and the cable have to support USB Power Delivery Just having a USB Type ...

Страница 14: ...nterface HDMI provides an interface between any compatible digital audio video source such as a DVD player or A V receiver and a compatible digital audio and or video monitor such as a digital TV DTV The primary advantage is cable reduction and content protection provisions HDMI supports standard enhanced or high definition video plus multichannel digital audio on a single cable HDMI 1 4 Features ...

Страница 15: ... power button illuminates when pressed The systems with the optional power button fingerprint reader will have no LED under the power button and hence will apply the available LED s in the system to provide an indication of the system status Power button LED behavior without Fingerprint reader System is ON S0 LED illuminates solid white System in Sleep Standby S3 SOix LED is off System is Off Hibe...

Страница 16: ...harging When the charge is complete the LED turns off If the computer is running on a battery the battery light operates as follows 1 Off the battery is adequately charged or the computer is turned off 2 Solid amber the battery charge is critically low A low battery state is approximately 30 minutes or less of battery life remaining Camera LED White LED activates when camera is on Mic Mute LED Whe...

Страница 17: ...Major components of your system 1 Base cover 2 Heatsink 3 Major components of your system 17 ...

Страница 18: ...sembly 14 Solid state drive 15 Coin cell battery 16 Memory modules 17 WLAN card NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options 18 Major components of your system ...

Страница 19: ...r Touchpad buttons LED board Speakers Heat sink System fan System board Keyboard Keyboard bracket Power button Display assembly Display bezel Display panel Camera Hinge caps Display hinges Display eDP cable Display back cover assembly Palmrest assembly MicroSD card Removing the microSD card Prerequisites Follow the procedure in Before working inside your computer Steps 1 Push the microSD card to r...

Страница 20: ...Installing the microSD card Steps 1 Align the microSD card to its slot on the computer 1 2 Slide the microSD card into the slot until it clicks into place 2 20 Disassembly and reassembly ...

Страница 21: ...ur computer Base cover Removing the base cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card Steps 1 Loosen the eight captive screws that secure the base cover to the computer Disassembly and reassembly 21 ...

Страница 22: ...2 Using a plastic scribe 1 pry the base cover from the top left corner and continue to work on the sides to open the base cover 2 22 Disassembly and reassembly ...

Страница 23: ...3 Lift and remove the base cover away from the computer Disassembly and reassembly 23 ...

Страница 24: ...Installing the base cover Steps 1 Align and place the base cover on the computer 24 Disassembly and reassembly ...

Страница 25: ...2 Press the edges and sides of the base cover until it snaps into place Disassembly and reassembly 25 ...

Страница 26: ...3 Tighten the eight captive screws to secure the base cover to the computer 26 Disassembly and reassembly ...

Страница 27: ... with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system ...

Страница 28: ...es see Handling swollen Lithium ion batteries Removing the battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover Steps 1 Disconnect the battery cable from the connector on the system board 2 Loosen the single captive screw that secures the battery to the palm rest assembly 1 3 Lift and slide the battery away from the p...

Страница 29: ... 1 Align the tabs on the battery with the slots on the palm rest assembly 1 2 Place the battery in the battery bay 3 Tighten the single captive screw to secure the battery to the palm rest assembly 2 Disassembly and reassembly 29 ...

Страница 30: ...4 Connect the battery cable to the connector on the system board 30 Disassembly and reassembly ...

Страница 31: ...computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the single M2x3 screw that secures the WWAN card bracket to the system board 1 2 Remove the WWAN card bracket that secures the WWAN antenna cables 2 3 Disconnect the WWAN antenna cables from the connectors on the WWAN card 3 4 Slide and lift the WWAN card away from the connector on the system board 4 Dis...

Страница 32: ...sert the WWAN card into the connector on the system board 1 2 Connect the WWAN antenna cables to the connectors on the WWAN card 2 3 Place the WWAN card bracket to secure the WWAN antenna cables to the WWAN card 3 4 Replace the single M2x3 screw to secure the WWAN card bracket to the WWAN card 4 32 Disassembly and reassembly ...

Страница 33: ...nside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the single M2x3 screw that secures the WLAN card bracket to the system board 1 2 Remove the WLAN card bracket that secures the WLAN antenna cables 2 3 Disconnect the WLAN antenna cables from the connectors on the WLAN card 3 4 Slide and lift the WLAN card away from the connector on the system ...

Страница 34: ...sert the WLAN card into the connector on the system board 1 2 Connect the WLAN antenna cables to the connectors on the WLAN card 2 3 Place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card 3 4 Replace the single M2x3 screw to secure the WLAN card bracket to the WLAN card 4 34 Disassembly and reassembly ...

Страница 35: ... battery Removing the coin cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the coin cell battery cable from the connector on the system board 1 2 Lift the coin cell battery from the system board 2 Disassembly and reassembly 35 ...

Страница 36: ...Installing the coin cell battery Steps 1 Place the coin cell on the system board 1 2 Connect the coin cell battery cable to the connector on the system board 2 36 Disassembly and reassembly ...

Страница 37: ...ules Removing the memory module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Pry the retention clips securing the memory module until the memory module pops up 1 2 Remove the memory module from the memory module slot 2 Disassembly and reassembly 37 ...

Страница 38: ...odule with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 1 3 Press the memory module down until the clips secure it 2 NOTE If you do not hear the click remove the memory module and reinstall it 38 Disassembly and reassembly ...

Страница 39: ...C in port Removing the DC in port Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the two M2x5 screws that secure the Type C bracket to the system board 1 2 Lift the Type C bracket away from the computer 2 Disassembly and reassembly 39 ...

Страница 40: ... the DC in port cable and then pull the cable horizontally to disconnect the DC in port cable from the connector on the system board 1 Lift the DC in port away from the computer 2 40 Disassembly and reassembly ...

Страница 41: ...Installing the DC in port Steps 1 Place the DC in port to its slot on the computer 1 2 Connect the DC in port cable to the connector on the system board 2 Disassembly and reassembly 41 ...

Страница 42: ...3 Place the Type C bracket on its slot on the computer 1 4 Replace the two M2x5 screws to secure the Type C bracket to the palmrest 2 42 Disassembly and reassembly ...

Страница 43: ...emoving the M 2 SSD Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Peel the costume tape from the SSD module 1 2 Remove the single M2x3 screw that secures the M 2 SSD to the palmrest 2 3 Lift the M 2 SSD away from the computer 3 Disassembly and reassembly 43 ...

Страница 44: ...he M 2 SSD Steps 1 Place the M 2 SSD into the slot on the palmrest 1 2 Replace the single M2x3 screw to secure the M 2 SSD to the palmrest 2 3 Adhere the cosmetic tape to the M 2 SSD 3 44 Disassembly and reassembly ...

Страница 45: ...t Removing the solid state drive bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the M 2 SSD Steps 1 Remove the single M2x3 screw that secures the bracket to the palmrest 1 2 Lift the SSD bracket of the slot on the palmrest 2 Disassembly and reassembly 45 ...

Страница 46: ...ling the solid state drive bracket Steps 1 Align the bracket and insert it into the slot on the palmrest 1 2 Replace the single M2x3 screw to secure the bracket to the palmrest 2 46 Disassembly and reassembly ...

Страница 47: ... inside your computer Inner frame Removing the inner frame Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the M 2 SSD 7 Remove the M 2 SSD bracket Steps 1 Unroute the WLAN antenna cables Disassembly and reassembly 47 ...

Страница 48: ...5 screws that secure the inner frame to the system board 1 3 Remove the six M2x3 screws that secure the inner frame to the system chassis 2 4 Lift the inner frame away from the system chassis 3 48 Disassembly and reassembly ...

Страница 49: ...n and place the inner frame on the system chassis 1 2 Replace the six M2x3 screws to secure the inner frame to the system chassis 2 3 Replace the four M2x5 screws to secure the inner frame to the system board 3 Disassembly and reassembly 49 ...

Страница 50: ...4 Reroute the WLAN antenna cables 50 Disassembly and reassembly ...

Страница 51: ...r SmartCard reader Removing the SmartCard reader Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the inner frame Steps 1 Disconnect the SmartCard reader flexible flat cable FFC from the connector on the USH board 1 2 Peel the SmartCard FFC from the palmrest 2 Disassemb...

Страница 52: ...3 Remove the four M2x3 screws that secure the smartcard reader to the palmrest 1 4 Lift the smartcard reader board away from the palmrest 2 52 Disassembly and reassembly ...

Страница 53: ...Installing the SmartCard reader Steps 1 Place the smart card reader board on the palmrest 1 2 Replace the four M2x3 screws to secure the smartcard reader on the palmrest 2 Disassembly and reassembly 53 ...

Страница 54: ...3 Connect the smartcard reader FFC to the connector on the USH board 1 4 Adhere the smartcard FFC to the palmrest 2 54 Disassembly and reassembly ...

Страница 55: ... board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker Steps 1 Open the latch and disconnect the smartcard reader Flexible Flat Cable FFC from the USH board 1 2 Peel the smartcard reader FFC of the palmrest 2 and disconnect the touchpad button board cable from the connector on th...

Страница 56: ...3 Remove the two M2x3 screws that secure the touchpad button bracket to the palmrest 1 4 Lift the touchpad button board bracket away from the computer 2 56 Disassembly and reassembly ...

Страница 57: ... the touchpad button board Steps 1 Place the touchpad button board into the slot on the palmrest 1 2 Replace the two M2x3 screws to secure the touchpad button board to the palmrest 2 Disassembly and reassembly 57 ...

Страница 58: ...t the Smartcard reader Flexible Flat Cable FFC to the USH board 1 4 Adhere the FFC on the palmrest 2 and connect the touchpad button board cable to the connector on the touchpad 3 58 Disassembly and reassembly ...

Страница 59: ...rking inside your computer LED board Removing the LED board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect and peel the USH daughter board Flexible Flat Cable FFC from the USH daughter board 1 2 Disassembly and reassembly 59 ...

Страница 60: ...2 Disconnect the LED board cable from the connector on the system board 1 3 Unroute the LED board cable 2 60 Disassembly and reassembly ...

Страница 61: ...4 Remove the single M2x3 screw that secures the LED board to the palmrest 1 5 Lift the LED board away from the computer 2 Disassembly and reassembly 61 ...

Страница 62: ...D board Steps 1 Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest 1 2 Replace the single M2x3 screw to secure the LED board to the palmrest 2 62 Disassembly and reassembly ...

Страница 63: ...3 Connect the LED board cable to the connector on the system board and route the LED board cable 1 2 Disassembly and reassembly 63 ...

Страница 64: ...4 Connect and adhere the USH daughter board Flexible Flat Cable FFC from the USH daughter board 1 2 64 Disassembly and reassembly ...

Страница 65: ...s Removing the speakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the LED board Steps 1 Disconnect the speaker cable from the connector on the system board 2 Peel the adhesive tapes and unroute the speaker cable Disassembly and reassembly 65 ...

Страница 66: ...3 Lift and remove the speakers away from the palmrest 66 Disassembly and reassembly ...

Страница 67: ...alling the speakers Steps 1 Using the alignment posts and rubber grommets place the speakers in their slots on the palmrest 2 Route the speaker cable through the routing guides Disassembly and reassembly 67 ...

Страница 68: ...3 Affix the adhesive tape to secure the speaker cable to the palmrest 1 4 Connect the speaker cable to the connector on the system board 68 Disassembly and reassembly ...

Страница 69: ...rking inside your computer Heat sink Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Loosen the four M2x3 screws that secure the heatsink to the system board 1 2 Lift the heatsink away from the system board 2 Disassembly and reassembly 69 ...

Страница 70: ...ard and align the screw holes on the heatsink with the screw holes on the system board 1 2 In sequential order as indicated on the heatsink tighten the four M2x3 screws that secure the heatsink to the system board 2 70 Disassembly and reassembly ...

Страница 71: ...working inside your computer System fan Removing the system fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the system fan cable from the connector on the system board Disassembly and reassembly 71 ...

Страница 72: ...2 Remove the two M2x5 screws that secure the system fan to the palmrest 1 3 Lift the system fan away from the computer 2 72 Disassembly and reassembly ...

Страница 73: ...e system fan Steps 1 Place and align the screw holes on the system fan with the screw holes on to the palmrest 1 2 Replace the two M2x5 screws to secure the system fan to the palmrest 2 Disassembly and reassembly 73 ...

Страница 74: ...3 Connect the system fan cable to the connector on the system board 74 Disassembly and reassembly ...

Страница 75: ...m board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the memory module 6 Remove the WLAN card 7 Remove the coincell battery 8 Remove the DC in 9 Remove the M 2 SSD 10 Remove the inner frame 11 Remove the heatsink 12 Remove the system fan Disassembly and reassembly 75 ...

Страница 76: ...wing cables from the system board a LED board cable 3 b USH FFC 4 c Touchpad FFC 5 3 Remove the two M2x3 screws that secure the eDP bracket to the system board 1 4 Remove the eDP bracket away from the computer 2 5 Lift the eDP cable from the connector on the system board 3 76 Disassembly and reassembly ...

Страница 77: ...6 Remove the five M2x3 screws that secure the system board to the palmrest 1 7 Lift the system board away from the computer 2 Disassembly and reassembly 77 ...

Страница 78: ...Installing the system board Steps 1 Align and place the system board on the palmrest 1 2 Replace the five M2x3 screws to secure the system board to the palmrest 2 78 Disassembly and reassembly ...

Страница 79: ... eDP cable to the connector on the system board 1 4 Place the eDP support bracket above the eDP connector 2 5 Replace the two M2x3 screws to secure the eDP bracket to the system board 3 Disassembly and reassembly 79 ...

Страница 80: ...6 Insert the dummy sim card into the sim card slot 1 7 Connect the following cables to the system board a LED board cable 2 b USH FFC 3 c Touchpad FFC 4 80 Disassembly and reassembly ...

Страница 81: ...oin cell battery 7 Replace the WLAN card 8 Replace the memory module 9 Replace the battery 10 Replace the base cover 11 Replace the microSD card 12 Follow the procedure in after working inside your computer Keyboard Removing the keyboard Prerequisites 1 Follow the procedure in before working inside your computer Disassembly and reassembly 81 ...

Страница 82: ... can be removed with heatsink attached 11 Remove the coin cell battery Steps 1 Lift the latch and disconnect the backlit cable and the keyboard cables from the connectors on the touchpad 2 Remove the 22 M2x2 screws that secure the keyboard to the palmrest 1 3 NOTE The touchpad FFC covers one of the screws that secure the keyboard assembly to the palmrest Remove the keyboard away from the computer ...

Страница 83: ...Installing the keyboard Steps 1 Align and place the keyboard on the palmrest 1 2 Replace the 22 M2x2 screws to secure the keyboard to the palmrest 2 Disassembly and reassembly 83 ...

Страница 84: ...3 Connect the backlit cable and the keyboard cables to the connectors on the touchpad 84 Disassembly and reassembly ...

Страница 85: ...ory module 7 Replace the speaker 8 Replace the battery 9 Replace the base cover 10 Replace the microSD card 11 Follow the procedure in after working inside your computer Keyboard bracket Removing the keyboard bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker Disassembly and...

Страница 86: ... the coin cell battery 12 Remove the keyboard Steps 1 Remove the twelve M2x2 screws that secure the keyboard to the keyboard bracket 1 2 Remove the keyboard from the keyboard bracket 2 Installing the keyboard bracket Steps 1 Align and place the keyboard on the keyboard bracket 1 2 Replace the 12 M2x2 screws to secure the keyboard on the keyboard bracket 2 86 Disassembly and reassembly ...

Страница 87: ...DC in 6 Replace the memory module 7 Replace the system fan 8 Replace the speaker 9 Replace the battery 10 Replace the base cover 11 Replace the microSD card 12 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card Disassembly and reassembly 87 ...

Страница 88: ...d can be removed with heatsink attached 11 Remove the coin cell battery 12 Remove the keyboard Steps 1 Remove the two M2x2 screws that secure the power button on the palmrest 1 2 Lift the power button off the palmrest 2 Installing the power button Steps 1 Place the power button on the palmrest 1 2 Replace the two M2x2 screws that secure the power button on the palmrest 2 88 Disassembly and reassem...

Страница 89: ... module 7 Replace the system fan 8 Replace the speaker 9 Replace the battery 10 Replace the base cover 11 Replace the microSD card 12 Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Disassembly a...

Страница 90: ... the two M2x3 screws that secures the eDP cable bracket to the system board 2 3 Lift the eDP cable bracket from the system board 3 4 Disconnect and unroute the eDP cable 4 5 Open the display assembly to a 180 degree angle and flip over the system then place the system on a flat surface 90 Disassembly and reassembly ...

Страница 91: ...6 Remove the six M2 5x4 screws that secures the display assembly to the system chassis 1 7 Remove the display assembly from the system 2 Disassembly and reassembly 91 ...

Страница 92: ... opened to the maximum before replacing the display assembly on the palmrest Steps 1 Align and place the system chassis under the hinges of the display assembly 1 2 Replace the six M2 5x4 screws that secure the display assembly to the system chassis 2 92 Disassembly and reassembly ...

Страница 93: ...3 Seat the system chassis on the display assembly Disassembly and reassembly 93 ...

Страница 94: ...s on the system board 1 5 Connect the eDP cable to the eDP connector on the system board 2 6 Place the eDP cable bracket on the system board 3 7 Replace the two M2x3 screws that secure the eDP cable bracket to the system board 4 94 Disassembly and reassembly ...

Страница 95: ...ezel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly Steps 1 NOTE Display bezel cannot be reused after being removed Use a plastic scribe to carefully pry open the recesses near the left and right hinges on the bottom edge of the display bezel 1 Disassembly and reassembl...

Страница 96: ...nds or plastic scribes using a screw driver or other sharp objects may damage the display panel Carefully pry open the inside edge of the display bezel and then pry open the inside edge of the left and right sides of the display bezel 2 3 Lift the display bezel from the display assembly 96 Disassembly and reassembly ...

Страница 97: ...Installing the display bezel Steps Align the display bezel with the display assembly and then gently snap the display bezel into place Disassembly and reassembly 97 ...

Страница 98: ...98 Disassembly and reassembly ...

Страница 99: ...y panel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel Steps 1 Remove the four M2 5x3 5 screws that secure the display panel to the display assembly 1 and lift to turn over the display panel to access the display cable 2 Disassembly and reasse...

Страница 100: ...ures the display cable connector 2 4 Lift the latch and disconnect the display cable from the connector on the display panel 3 4 NOTE Do not pull and release the Stretch SR Tapes from the display panel There is no need to separate the brackets from the display panel 100 Disassembly and reassembly ...

Страница 101: ...Disassembly and reassembly 101 ...

Страница 102: ...display cable connector 3 3 Adhere the conductive tape to secure the display cable connector 4 4 NOTE LCD Panel comes with two L R brackets that needs to toe in first then secure two screws located at the base of the LCD panel Replace the four M2 5x3 5 screws that secure the display panel to the display assembly 102 Disassembly and reassembly ...

Страница 103: ...after working inside your computer Camera Removing camera Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 8 Remove the display hinges 9 Remove the display panel Disassembly and reassembly 103 ...

Страница 104: ...isplay back cover 2 3 Disconnect the camera cable from the connector on the camera module 3 Installing camera Steps 1 Connect the camera cable to the connector on the camera module 1 2 Insert the camera into the slot on the display back cover 2 3 Affix the two conductive tape above the camera 3 104 Disassembly and reassembly ...

Страница 105: ... Replace the base cover 8 Replace the microSD card 9 Follow the procedure in after working inside your computer Hinge caps Removing hinge caps Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel Disassembly and reassembly 105 ...

Страница 106: ...hinge caps from the ribs on the display back cover then slide inwards to remove the hinge caps from the display hinge 2 Installing hinge caps Steps 1 Place the hinge caps and slide outward on the display hinges 1 2 Replace the two M2x2 5 screws to secure the hinge caps to the display hinge 106 Disassembly and reassembly ...

Страница 107: ...ow the procedure in after working inside your computer Display hinges Removing display hinge Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps Disassembly and reassembly 107 ...

Страница 108: ...e display assembly 1 2 Remove the display hinges from the display back cover 2 Installing display hinge Steps 1 Place the display hinge on the display assembly 2 Replace the four M2 5x3 5 screws to secure the display hinge to the display assembly 108 Disassembly and reassembly ...

Страница 109: ...the procedure in after working inside your computer Display eDP cable Removing display cable Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 8 Remove the display hinges Disassembly and reassembly 109 ...

Страница 110: ... display cable to release it from adhesive and lift the display cable from the display back cover Installing display cable Steps 1 Adhere the display cable to the display back cover 2 Adhere the conductive tape and route the display cable to the display back cover 110 Disassembly and reassembly ...

Страница 111: ... card 10 Follow the procedure in after working inside your computer Display back cover assembly Replacing the display back cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 8 Remove the display hinges 9 Remove the di...

Страница 112: ...ace the display hinges 5 Replace the hinge caps 6 Replace the display bezel 7 Replace the display assembly 8 Replace the battery 9 Replace the base cover 10 Replace the microSD card 11 Follow the procedure in after working inside your computer Palmrest assembly Replacing the palmrest and keyboard assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the micr...

Страница 113: ...e power button with fingerprint reader 14 Remove the SmartCard reader About this task After performing the preceding steps you are left with the palmrest and keyboard assembly Next steps 1 Replace the SmartCard reader 2 Replace the power button with fingerprint reader 3 Replace the keyboard 4 Replace the coin cell battery 5 Replace the system board NOTE System board can be replaced with heatsink a...

Страница 114: ...e the system fan 10 Replace the speaker 11 Replace the battery 12 Replace the base cover 13 Replace the microSD card 14 Follow the procedure in after working inside your computer 114 Disassembly and reassembly ...

Страница 115: ...S overview Entering BIOS setup program Navigation keys One time boot menu System setup options Updating the BIOS System and setup password Clearing CMOS settings Clearing BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program S...

Страница 116: ...ble Diagnostics The boot sequence screen also displays the option to access the System Setup screen System setup options NOTE Depending on the laptop and its installed devices the items listed in this section may or may not appear General options Table 4 General Option Description System Information Displays the following information System Information Displays BIOS Version Service Tag Asset Tag O...

Страница 117: ...figured for AHCI mode RAID ON SATA is configured to support RAID mode selected by default Drives Allows you to enable or disable the various drives on board SATA 2 enabled by default M 2 PCIe SSD 0 enabled by default Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system startup The Enable Smart Reporting option is disabled by default USB Con...

Страница 118: ...meout dims out with the Battery option The main keyboard illumination feature is not affected Keyboard Illumination will continue to support the various illumination levels This field has an effect when the backlight is enabled The options are 5 sec 10 sec enabled by default 15 sec 30 sec 1 min 5 min 15 min Never Unobtrusive Mode Enable Unobtrusive Mode disabled by default When enabled pressing Fn...

Страница 119: ... prompt for the system and internal HDD password when they are set This option is enabled by default Reboot Bypass Bypass the password prompts on Restarts warm boots NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Password Change Th...

Страница 120: ...ot set by default Secure boot Table 7 Secure Boot Option Description Secure Boot Enable Allows you to enable or disable Secure Boot feature Secure Boot Enable Option is not selected Secure Boot Mode Allows you to modify the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures Deployed Mode default Audit Mode Expert key Management Allows you to manipulate the securit...

Страница 121: ...ore Support This field specifies whether the process has one or all cores enabled The performance of some applications improves with the additional cores All Default 1 2 3 Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of processor Enable Intel SpeedStep This option is set by default C States Control Allows you to enable or disable the additional processor sleep states C ...

Страница 122: ... LAN Only LAN with PXE Boot Default setting Disabled Block Sleep This option lets you to block entering to sleep in OS environment When enabled system won t go to sleep Block Sleep is disabled Peak Shift This option enables you to minimize the AC power consumption during the peak power times of day After you enable this option your system runs only in battery even if the AC is attached Enable peak...

Страница 123: ...ult 5 seconds 10 seconds Full Screen Log Enable Full Screen Logo not enabled Warnings and errors Prompt on warnings and errors enabled by default Continue on warnings Continue on warnings and errors Manageability Option Description Intel AMT Capability Allows you to provision AMT and MEBx Hotkey function is enabled during the system boot Disabled Enabled by default Restrict MEBx Access USB Provisi...

Страница 124: ...trols flashing of the system firmware to previous revisions Option Allow BIOS downgrade is enabled by default Data Wipe This field allows users to erase the data securely from all internal storage devices Option Wipe on Next boot is not enabled by default The following is list of devices affected Internal SATA HDD SSD Internal M 2 SATA SDD Internal M 2 PCIe SSD Internal eMMC BIOS Recovery This fie...

Страница 125: ... screen instructions For more information see knowledge base article 000124211 at www dell com support Updating the BIOS in Linux and Ubuntu To update the system BIOS on a computer that is installed with Linux or Ubuntu see the knowledge base article 000131486 at www dell com support Updating the BIOS using the USB drive in Windows About this task CAUTION If BitLocker is not suspended before updat...

Страница 126: ...date your BIOS from the F12 One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the B...

Страница 127: ...he changes as prompted by the pop up message 5 Press Y to save the changes The computer restarts Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is...

Страница 128: ...ne minute 5 Replace the coin cell battery 6 Connect the battery cable to the system board 7 Replace the base cover Clearing BIOS System Setup and System passwords About this task To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying W...

Страница 129: ...ing it from the system To discharge the battery unplug the AC adapter from the system and operate the system only on battery power When the system will no longer power on when the power button is pressed the battery is fully discharged Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do no...

Страница 130: ...logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Ru...

Страница 131: ...For cases when a 2 8 error code is shown replace the system board LCD Built in Self Test BIST Dell laptops have a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD screen of the Dell laptop or with the video card GPU and PC settings When you notice screen abnormalities like flickering distortion clarity issues fuzzy...

Страница 132: ...ge Computer is in sleep state hibernation or turned off The power and battery status light may blink amber or white according to pre defined beep codes indicating various failures For example the power and battery status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating no me...

Страница 133: ...rimary operating system due to software or hardware failures For more information about the Dell SupportAssist OS Recovery see Dell SupportAssist OS Recovery User s Guide at www dell com serviceabilitytools Click SupportAssist and then click SupportAssist OS Recovery Real Time Clock RTC Reset The Real Time Clock RTC reset function allows you or the service technician to recover Dell systems from N...

Страница 134: ...or replacing any components in your computer Draining residual flea power also known as a performing a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residual flea power perform a hard reset Steps 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Remove the base cover 4 Remove the battery 5 P...

Страница 135: ...and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropr...

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