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Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly

Prerequisites

1. Follow the procedure in

Before working inside your computer

2. Remove the

3. Remove the

4. Remove the

5. Remove the

6. Remove the

7. Remove the

NOTE:

The system board can be removed with the attached heat sink.

About this task

The following image shows the palm-rest and keyboard assembly.

Steps

After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly.

Installing the palm-rest and keyboard assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation process.

About this task

NOTE:

The replacement palm-rest and keyboard assembly comes pre-assembled with the following components:

●

palm rest

Removing and installing components

Содержание P153G

Страница 1: ...XPS 13 9315 XPS 9315 Service Manual Regulatory Model P153G Regulatory Type P153G001 May 2022 Rev A01 ...

Страница 2: ...damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...16 Removing the battery 16 Installing the battery 17 Fan 18 Removing the fan 18 Installing the fan 19 Heat sink 21 Removing the heat sink 21 Installing the heat sink 21 Display assembly 22 Removing the display assembly 22 Installing the display assembly 25 I O daughter board 28 Removing the I O daughter board 28 Installing the I O daughter board 30 System board 31 Removing the system board 31 Inst...

Страница 4: ...ime boot menu 58 Chapter 5 Troubleshooting 60 Handling swollen Lithium ion batteries 60 Locate the Service Tag or Express Service Code of your Dell computer 60 System diagnostic lights 61 SupportAssist diagnostics 61 Built in self test BIST 62 System board built in self test M BIST 62 Display panel power rail built in self test L BIST 62 Display panel built in self test LCD BIST 63 Outcome 63 Reco...

Страница 5: ...ng inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull tab not the cable itself Some cables have connectors with locking tabs o...

Страница 6: ...the system and all attached peripherals Disconnect the system and all attached peripherals from AC power Disconnect all network cables telephone and telecommunications lines from the system Use an ESD field service kit when working inside any to avoid electrostatic discharge ESD damage After removing any system component carefully place the removed component on an anti static mat Wear shoes with n...

Страница 7: ...atic mat your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being worked on Once deployed properly service parts can be removed from the ESD bag and placed directly on the mat ESD sensitive items are safe in your hand on the ESD mat in the system or inside a bag Wrist Strap and Bonding Wire The wrist strap and bonding wire can be...

Страница 8: ...d protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive components Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to De...

Страница 9: ... when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x3 Torx 5 8 Battery Palm rest and keyboard assembly M2x3 8 Fan...

Страница 10: ... 2 Wireless card bracket System board M1 6x2 3 1 System board Palm rest and keyboard assembly M1 6x2 8 1 System board Palm rest and keyboard assembly M1 6x1 5 5 System board Palm rest and keyboard assembly M1 6x2 3 1 Major components of XPS 13 9315 The following image shows the major components of XPS 13 9315 10 Removing and installing components ...

Страница 11: ...er cable 5 Heat sink 6 Palm rest and keyboard assembly 7 Display assembly 8 Fan 9 I O daughter board interposer board 10 System board interposer board 11 System board 12 Display assembly interposer board 13 I O daughter board cable Removing and installing components 11 ...

Страница 12: ...ve for purchase options Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see Step 6 in Before working inside your computer About this task The following image s indicate the location of the base cover and provides a visual representation of the removal procedure 12 R...

Страница 13: ...base cover slightly to the rear of the computer NOTE This action releases the base cover from the hooks that are on the palm rest and keyboard assembly NOTE Do not pull on or pry the base cover from where the display assembly hinges are doing so may damage the base cover 4 Lift the base cover off the palm rest and keyboard assembly 5 If the thermal pad that covers the BGA solid state drive is disl...

Страница 14: ...component remove the existing component before performing the installation process About this task The following image s indicate the location of the base cover and provides a visual representation of the installation procedure 14 Removing and installing components ...

Страница 15: ...Removing and installing components 15 ...

Страница 16: ...mble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelli...

Страница 17: ...board assembly 3 Lift the battery off the palm rest and keyboard assembly Installing the battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure Removing and installing components 17 ...

Страница 18: ...oard assembly 4 Connect the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Fan Removing the fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image s indicate the location of the fan and provides a visual representation of the remov...

Страница 19: ...the system board 5 Remove the two screws M1 6x2 5 that secure the fan to the I O daughter board and the system board 6 Slide the fan together with the cable towards the front of the computer 7 Lift the fan off the I O daughter board and the system board carefully and ensure the fan cable slides out from the bottom of the heat sink Installing the fan Prerequisites If you are replacing a component r...

Страница 20: ...the two screws M1 6x2 5 that secure the fan to the I O daughter board and the system board 5 Replace the tape that secures the I O daughter board power cable to the fan 6 Place the I O daughter board power cable back to the two routing guides below the fan 7 Connect the I O daughter board power cable to the I O daughter board Next steps 1 Install the base cover 2 Follow the procedure in After work...

Страница 21: ...heat transfer capability of the thermal grease The following image s indicate the location of the heat sink and provides a visual representation of the removal procedure Steps 1 In reverse sequential order 4 3 2 1 loosen the four screws M2x3 that secure the heat sink to the system board 2 Lift the heat sink off the system board Installing the heat sink Prerequisites If you are replacing a componen...

Страница 22: ...es of the system board 2 In sequential order 1 2 3 4 tighten the four screws M2x3 that secure the heat sink to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The followin...

Страница 23: ...Removing and installing components 23 ...

Страница 24: ...a and display assembly cable to the display assembly interposer board on the system board 3 Lift the camera and display assembly cable off and remove the display assembly interposer board from the system board CAUTION The pins on the interposer board are fragile Hold and lift the interposer board from the edges or the sides 24 Removing and installing components ...

Страница 25: ... of display assembly to the system board and the palm rest and keyboard assembly 8 Remove the screw M1 6x3 and the screw M1 6x2 5 that secure the right hinge of display assembly to the I O daughter board and the palm rest and keyboard assembly 9 Lift the display assembly off the palm rest and keyboard assembly 10 After performing all the above steps you are left with display assembly Results Insta...

Страница 26: ...About this task The following image s indicate the location of the display assembly and provides a visual representation of the installation procedure 26 Removing and installing components ...

Страница 27: ... to the system board and the palm rest and keyboard assembly 6 Replace the screw M1 6x3 and the screw M1 6x2 5 that secure the right hinge of display assembly to the I O daughter board and the palm rest and keyboard assembly 7 Replace the four screws M1 6x2 3 that secure the two display assembly cable brackets to the palm rest and keyboard assembly 8 Replace the display assembly interposer board o...

Страница 28: ...procedure in After working inside your computer I O daughter board Removing the I O daughter board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the fan About this task The following image s indicate the location of the system board and provides a visual representation of the removal procedure 28 Removing and installing components ...

Страница 29: ... board 5 Use the pull tab on the fingerprint reader cable connector to disconnect the fingerprint reader cable from the I O daughter board 6 Remove the I O daughter board interposer board from the I O daughter board CAUTION The pins on the interposer board are fragile Hold and lift the interposer board from the edges or the sides 7 Remove the two screws M1 6x1 5 that secure the I O daughter board ...

Страница 30: ...ghter board on the palm rest and keyboard assembly NOTE Ensure the right Thunderbolt 4 port of the I O daughter board is aligned with the right port hole of the palm rest and keyboard assembly 3 Replace the two screws M1 6x1 5 that secure the I O daughter board to the palm rest and keyboard assembly 4 Place the I O daughter board interposer board on the I O daughter board NOTE Ensure the cutouts o...

Страница 31: ...fingerprint reader cable connector on the I O daughter board Next steps 1 Install the fan 2 Install the base cover 3 Follow the procedure in After working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 5 Remove the heat sink About this ...

Страница 32: ...ble connector 4 I O daughter board power cable connector 5 Touch panel cable connector 6 Camera assembly cable connector The following image s indicate the location of the system board and provides a visual representation of the removal procedure 32 Removing and installing components ...

Страница 33: ...he touch panel connector and use the pull tab of the cable to disconnect the capacitive touch panel cable 8 Pry up the I O daughter board power cable connector from the edge that is marked white 9 Slide the I O daughter board power cable connector out to disconnect the I O daughter board power cable from the system board 10 Remove the five screws M1 6x1 5 that secure the system board to the palm r...

Страница 34: ...connector 4 I O daughter board power cable connector 5 Touch panel cable connector 6 I O daughter board cable connector The following image s indicate the location of the system board and provides a visual representation of the installation procedure 34 Removing and installing components ...

Страница 35: ...7 Connect the wireless module cables from the wireless module 8 Place the system board interposer board on the system board NOTE Ensure the cutouts of I O daughter board interposer board are aligned with the stubs on the I O daughter board CAUTION The pins on the interposer board are fragile Hold and lift the interposer board from the edges or the sides 9 Replace the screw M1 6x2 8 that secures th...

Страница 36: ...h the attached heat sink About this task The following image shows the palm rest and keyboard assembly Steps After performing the steps in the pre requisites you are left with the palm rest and keyboard assembly Installing the palm rest and keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE ...

Страница 37: ...sembly on a flat surface Next steps 1 Install the system board NOTE The system board can be installed with the attached heat sink 2 Install the I O daughter board 3 Install the display assembly 4 Install the fan 5 Install the battery 6 Install the base cover 7 Follow the procedure in After working inside your computer Removing and installing components 37 ...

Страница 38: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 38 Drivers and downloads ...

Страница 39: ...k Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 2 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the...

Страница 40: ...he System Setup screen System setup options NOTE Depending on your computer and its installed devices the items that are listed in this section may or may not be displayed Table 3 System setup options Overview menu Overview XPS 13 9315 XPS 9315 BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Manufac...

Страница 41: ...computer memory available Memory Speed Displays the memory speed Memory Channel Mode Displays single or dual channel mode Memory Technology Displays the technology that is used for the memory Devices Information Panel Type Displays the Panel Type of the computer Video Controller Displays the video controller type of the computer Video Memory Displays the video memory information of the computer Wi...

Страница 42: ...UEFI Secure Boot database NOTE When disabled the Microsoft UEFI CA could render your computer unable to boot system graphics may not function some devices may not function properly and the computer could become unrecoverable By default the Enable Microsoft UEFI CA option is enabled For additional security Dell Technologies recommends keeping the Microsoft UEFI CA option enabled to ensure the broad...

Страница 43: ...ted to the Thunderbolt adapter to be used during BIOS Pre boot By default the Enable Thunderbolt Boot Support option is disabled Enable Thunderbolt and PCIe behind TBT pre boot modules Enables the PCIe devices that are connected through a Thunderbolt adapter to run the PCIe devices UEFI Option ROM if present during pre boot By default the Enable Thunderbolt and PCIe behind TBT pre boot modules opt...

Страница 44: ...cure Digital SD Card Read Only Mode Enables or disables the SD card read only mode By default the Secure Digital SD Card Read Only Mode option is disabled Table 7 System setup options Display menu Display Display Brightness Brightness on battery power Enables to set the screen brightness when the computer is running on battery power By default the screen brightness is set to 50 when the computer i...

Страница 45: ...rge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period When enabled Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day By default the Enable Advanced Battery Charge Configuration option is disabled Peak Shift Enable Peak Shift Enables the computer to run on battery during peak powe...

Страница 46: ...used to allow the operating system to manage certain aspects of the TPM If these options are enabled you are not prompted to confirm certain changes to the TPM configuration By default the PPI Bypass for Enable Commands option is enabled For additional security Dell Technologies recommends keeping the PPI Bypass for Enable Commands option enabled Physical Presence Interface PPI Bypass for Disable ...

Страница 47: ... is enabled Intel Platform Trust Technology PTT Intel PTT is a firmware based Trusted Platform Module fTPM device that is part of Intel chipsets It provides credential storage and key management that can replace the equivalent functionality of a discrete TPM chip PTT On Enables or disables the Intel PTT option By default the PTT On option is enabled For additional security Dell Technologies recomm...

Страница 48: ...ration settings When set to Read Only BIOS configuration settings can be read but cannot be changed through the Legacy Manageability Interface When set to Disabled the Legacy Manageability Interface is disabled BIOS configuration reads and writes are blocked SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections This option uses the Windows SMM Security Mit...

Страница 49: ...etection option is enabled For additional security Dell Technologies recommends keeping the Firmware Device Tamper Detection option enabled Table 11 System setup options Passwords menu Passwords Administrator Password The Administrator Password prevents unauthorized access to the BIOS Setup options Once the administrator password is set the BIOS setup options can only be modified after providing t...

Страница 50: ...t prompted when the computer resumes from standby mode When the hard drive is unlocked by the user before the computer goes into standby mode it remains unlocked after the computer resumes from standby mode If the system and hard drive passwords are set to the same value the hard drive unlocks after the correct system password is entered Dell Technologies recommends using a hard drive password to ...

Страница 51: ...tor control over the BIOS settings but enables an end user to provide their own password By default the Allow Non Admin Password Changes option is disabled For additional security Dell Technologies recommends keeping the Allow Non Admin Password Changes option disabled Non Admin Setup Changes The Non Admin Setup Changes option allows an end user to configure the wireless devices without requiring ...

Страница 52: ...in system errors By default the SupportAssist OS Recovery option is enabled BIOSConnect Enables or disables cloud Service operating system recovery if the main operating system fails to boot with the number of failures equal to or greater than the value specified by the Auto operating system Recovery Threshold setup option and local Service operating system does not boot or is not installed By def...

Страница 53: ...figuration screens through hotkeys during system startup By default the Device Configuration HotKey Access option is enabled NOTE This setting controls only the Intel RAID CTRL I MEBX CTRL P and LSI RAID CTRL C Option ROMs Other pre boot Option ROMs which support entry using a key sequence are not affected by this setting Table 15 System setup options Pre boot Behavior menu Pre boot Behavior Adapt...

Страница 54: ...for Direct I O Enable Intel VT for Direct I O When enabled the system can perform Virtualization Technology for Direct I O VT d VT d is an Intel method that provides virtualization for memory map I O By default the Enable Intel VT for Direct I O option is enabled Intel Trusted Execution Technology TXT Specifies whether a measured Virtual Machine Monitor MVMM can use the additional hardware capabil...

Страница 55: ...SpeedStep Technology option is enabled C State Control Enable C State Control Enables or disables the ability of the CPU to enter and exit low power state When disabled it disables all C states When enabled it enables all C states that the chipset or platform allows By default the Enable C State Control option is enabled Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enables the ...

Страница 56: ...rd features provide a basic level of security for the data on your computer CAUTION Anyone can access the data that is stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system s...

Страница 57: ...ress Y to save the changes and exit from System Setup The computer restarts Clearing BIOS System Setup and System passwords About this task To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application Updating the...

Страница 58: ...ilt after 2012 have this capability and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer If the option is listed then the BIOS supports this BIOS update option NOTE Only computers with BIOS Flash Update option in the F12 One Time boot menu can use this function Updating from the One Time boot menu To upd...

Страница 59: ...7 The computer will restart after the BIOS update is completed System setup 59 ...

Страница 60: ...cks and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covere...

Страница 61: ...ry or RAM Random Access Memory detected 2 4 Memory or RAM Random Access Memory failure 2 5 Invalid memory installed 2 6 System board or chipset error 2 7 Display failure 2 8 Display power failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 System BIOS Flash incomplete 3 7 Management Engine ME error SupportAssist diagn...

Страница 62: ...oard to fix the issue NOTE The battery status LED will not illuminate if there is no failure present with the system board If further troubleshooting is required proceed with the applicable Guided Resolution for No Power No POST etc Display panel power rail built in self test L BIST About this task Next steps L BIST LCD Power Rail Test is an enhancement to the single LED error code diagnostics and...

Страница 63: ...eds to ensure that the colors are being displayed correctly without distortion or graphical anomalies 4 The computer reboots at the end of the last solid color Outcome About this task The following table shows the outcome of running different types of BIST Table 22 BIST outcome M BIST Off No fault detected with system board Solid amber Indicates a problem with the system board Table 22 BIST outcom...

Страница 64: ...tAssist and then click SupportAssist OS Recovery WiFi power cycle About this task If your computer is unable to access the Internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your com...

Страница 65: ...and Precision systems from No POST No Boot No Power situations You can initiate the RTC reset on the system from a power off state only if it is connected to AC power Press and hold the power button for 25 seconds The system RTC reset occurs after you release the power button NOTE If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds the ...

Страница 66: ... Service Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type...

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