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Getting Help
Dell™ OptiPlex™ GX60 Systems User's Guide
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
1.
Complete the procedures in "
Solving Problems
."
2.
Run the
Dell Diagnostics
.
3.
Make a copy of the
Diagnostics Checklist
, and fill it out.
4.
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com)
for help with installation and troubleshooting procedures.
5.
If the preceding steps have not resolved the problem, contact Dell.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If
you do not have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL SUPPORT
page, and fill in the requested details to access
help tools and information.
l
World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.euro.dell.com
(Europe only)
www.dell.com/la/
(Latin American countries)
www.dell.ca
(Canada only)
l
Anonymous file transfer protocol (FTP)
NOTE:
Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for
information on availability.
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