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Troubleshooting

Dell SupportAssist Pre-boot System Performance
Check diagnostics

About this task

The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist
Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded
system diagnostics provides a set of options for particular devices or device groups allowing you to:

•

Run tests automatically or in an interactive mode

•

Repeat tests

•

Display or save test results

•

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during testing

NOTE:

Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see

Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error

Running the SupportAssist Pre-Boot System Performance
Check

Steps

1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the

Diagnostics

option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click

Yes

to stop the diagnostic test.

7. Select the device from the left pane and click

Run Tests

.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

Diagnostic LED behavior

Table 8. Diagnostic LED behavior

Blinking pattern

Problem description

Suggested resolution

Amber

White

1

2

Unrecoverable SPI Flash Failure

5

Troubleshooting

93

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Содержание OptiPlex 7080 Tower

Страница 1: ...OptiPlex 7080 Tower Service Manual Regulatory Model D28M Regulatory Type D28M004 May 2020 Rev A00 ...

Страница 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...ront bezel 21 Removing the front bezel 21 Installing the front bezel 21 Hard drive assembly 22 Removing the primary 2 5 inch hard disk drive assembly 22 Removing the secondary 2 5 inch hard disk drive assembly 23 Removing the 2 5 inch hard disk drive bracket 24 Installing the 2 5 inch hard disk drive bracket 25 Installing the secondary 2 5 inch hard disk drive assembly 26 Installing the primary 2 ...

Страница 4: ...rd 48 Installing the graphics card 49 Graphical processing unit 50 Removing the powered GPU 50 Installing the powered GPU 52 Coin cell battery 53 Removing the coin cell battery 53 Installing the coin cell battery 54 WLAN card 55 Removing the WLAN card 55 Installing the WLAN card 56 Slim optical drive 58 Removing the Slim Optical Disk Drive 58 Installing the Slim Optical Disk Drive 59 Slim optical ...

Страница 5: ...nal I O modules Type C HDMI VGA DP Serial 80 Installing optional I O modules Type C HDMI VGA DP Serial 81 System board 85 Removing the system board 85 Installing the system board 88 5 Troubleshooting 93 Dell SupportAssist Pre boot System Performance Check diagnostics 93 Running the SupportAssist Pre Boot System Performance Check 93 Diagnostic LED behavior 93 Diagnostic error messages 95 System err...

Страница 6: ...TION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull tab not the cable itself Some cables have con...

Страница 7: ...ous such as intermittent problems or a shortened product life span As the industry pushes for lower power requirements and increased density ESD protection is an increasing concern Due to the increased density of semiconductors used in recent Dell products the sensitivity to static damage is now higher than in previous Dell products For this reason some previously approved methods of handling part...

Страница 8: ...kit assess the situation at the customer location For example deploying the kit for a server environment is different than for a desktop or portable environment Servers are typically installed in a rack within a data center desktops or portables are typically placed on office desks or cubicles Always look for a large open flat work area that is free of clutter and large enough to deploy the ESD ki...

Страница 9: ...5 Turn on your computer Working on your computer 9 ...

Страница 10: ...solution DP 4096 x 2304 60 Hz 24 bpp Option DP 4096 x 2304 60 Hz Option USB type C Alt mode 4096 x 2304 60 Hz Option VGA 1920 x 1200 60 Hz Option HDMI2 0 4096 x 2160 60 Hz Number of display supported Up to three displays supported Multiple Display Support Two motherboard integrated DP1 4 HBR2 One video option VGA DP1 4 HBR2 HDMI2 0 USB3 2 Gen2 type C Alt mode External Connectors Two MB integrated ...

Страница 11: ... slot PCB form factor Low profile PCB layer 4 layer PCB solder mask Green Bracket form factor Low profile Maximum resolution 3840 x 2160 Power consumption u 20 W TDP 30 W TGP 3D mark performance 3DMark 11 P E4131 3Dmark Vantage P AMD Radeon RX 640 Table 3 AMD Radeon RX 640 specifications Feature Values GPU frequency 1 2 GHz DirectX 12 Shader model 5 0 Open CL 2 0 Open GL 4 5 GPU memory interface 1...

Страница 12: ...on 5120 x 2880 Power consumption 50 W 3D mark performance 3DMark 11 P 5315 AMD Radeon R5 430 Table 4 AMD Radeon R5 430 specifications Feature Values GPU frequency 780 MHz DirectX 11 2 Shader model 5 0 Open CL 1 2 Open GL 4 2 GPU memory interface 64 bit PCIe bus PCIe 3 0 x8 Display support 1 DisplayPort 1 2 Graphics memory configuration 2 GB GDDR5 Graphics memory clock speed 1 5 GHz Active fan sink...

Страница 13: ...e Gen 3 x16 Memory interface width 192 bit Memory speed 14 Gbps Clock speeds 1785 MHz Display support 1 x DP 1 4 1 x HDMI 2 0b 1 x DVI Dual link Maximum color depth 12 Estimated maximum power 125 W Power connectors 6 pin Maximum digital resolution 7680 x 4320 Numbers of display support 3 Number of 4K resolution support 2 Number of 8K resolution support 1 NVIDIA GeForce RTX 2070 SUPER Table 6 NVIDI...

Страница 14: ...methodologies and provides numerous system specific drivers that have been extracted and reduced to an OS consumable state Dell Command l Configure is a graphical user interface GUI admin tool for configuring and deploying hardware settings in a pre OS or post OS environment and it operates seamlessly with SCCM and Airwatch and can be self integrated into LANDesk and KACE Simply this is all about ...

Страница 15: ...line or have an un reachable OS Dell exclusive features Dell Command Integration Suite for System Center This suite integrates all the key components of the Client Command Suite into Microsoft System Center Configuration Manager 2012 and Current Branch versions Technology and components 15 ...

Страница 16: ...4 Processor fan and heat sink assembly 5 M 2 WLAN 6 Memory module 7 M 2 Solid state drive 8 Power button cable 9 System board 10 Front I O bracket 11 Front bezel 12 Chassis 13 Chassis fan 14 Speaker 15 Intrusion switch 16 PSU 17 2 5 inch hard disk drive assembly 3 16 Major components of your system ...

Страница 17: ...their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Major components of your system 17 ...

Страница 18: ... in before working inside your computer NOTE Ensure that you remove the security cable from the security cable slot if applicable About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure 4 18 Disassembly and reassembly ...

Страница 19: ...r away from the computer Installing the side cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure Disassembly and reassembly 19 ...

Страница 20: ...e cover with the slots on the chassis 3 Slide the side cover towards the front of the computer to install it 4 The release latch automatically locks the side cover to the computer Next steps 1 Follow the procedure in after working inside your computer 20 Disassembly and reassembly ...

Страница 21: ... of the removal procedure Steps 1 Pry the retention tabs to release the front bezel from the computer 2 Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis 3 Remove the front bezel from the computer Installing the front bezel Prerequisites If you are replacing a component remove the existing component before performing the i...

Страница 22: ...cks into place Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Hard drive assembly Removing the primary 2 5 inch hard disk drive assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the 2 5 inch hard disk drive assembly and provide a...

Страница 23: ... connector on the system board 2 Press the release tabs on the hard disk drive bracket and slide the hard disk drive assembly out of the hard drive bracket 3 Lift the hard disk drive assembly from the computer NOTE Note the orientation of the hard disk drive so that you can replace it correctly Removing the secondary 2 5 inch hard disk drive assembly Prerequisites 1 Follow the procedure in before ...

Страница 24: ... black hard drive data cable is connected to the SATA1 and SATA2 connectors on the system board 2 Press the release tabs on the hard disk drive bracket and slide the hard disk drive assembly out of the hard disk drive bracket 3 Lift the hard disk drive assembly from the computer NOTE Note the orientation of the hard disk drive so that you can replace it correctly Removing the 2 5 inch hard disk dr...

Страница 25: ... on the drive 2 Lift the hard disk drive out of the bracket NOTE Note the orientation or the SATA connector marking on the hard disk drive so that you can replace it correctly Installing the 2 5 inch hard disk drive bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the loca...

Страница 26: ...primary hard disk drive or 2 5 inch secondary hard disk drive 2 Install the side cover 3 Follow the procedure in after working inside your computer Installing the secondary 2 5 inch hard disk drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 2 5 i...

Страница 27: ...t steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Installing the primary 2 5 inch hard disk drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 2 5 inch hard drive and provides a visual representation of t...

Страница 28: ...lue hard drive data cable to the connectors on the 2 5 inch hard disk drive Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer 3 5 in hard drive assembly Removing the 3 5 inch hard disk drive assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 28 Disassembly and reassembly ...

Страница 29: ...k drive module 2 Push the securing tab to release the hard disk drive assembly from the chassis 3 Remove the EMI shied from the front side of the chassis 4 Slide the hard disk drive assembly away from the chassis Removing the 3 5 inch hard disk drive bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the 3 5 inch hard disk drive ass...

Страница 30: ...slots on the hard disk drive 2 Lift and remove the hard disk drive off the hard disk drive bracket Installing the 3 5 inch hard disk drive bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the 3 5 inch hard disk drive bracket and provides a visual representa...

Страница 31: ...ly 2 Install the side cover 3 Follow the procedure in after working inside your computer Installing the 3 5 inch hard disk drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the 3 5 inch hard disk drive assembly and provides a visual representation of ...

Страница 32: ...Route the power cable and the data cable through the routing guides on the hard disk drive assembly and connect the cables to the hard drive Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Solid state drive Removing the M 2 2230 PCIe solid state drive Prerequisites 1 Follow the procedure in before working inside your computer 32 Disassembly and reas...

Страница 33: ...ive to the system board 2 Slide and lift the solid state drive off the system board Installing the M 2 2230 PCIe solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual representation of the installation proced...

Страница 34: ...e drive to the system board Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Removing the M 2 2280 PCIe solid state drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the solid state drive and provide a visual representation of the rem...

Страница 35: ... M2x3 5 that secures the solid state drive to the system board 2 Slide and lift the solid state drive off the system board NOTE Repeat the above procedure for removing the other solid state drive Disassembly and reassembly 35 ...

Страница 36: ...placing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual representation of the installation procedure 36 Disassembly and reassembly ...

Страница 37: ...nstall the side cover 2 Follow the procedure in after working inside your computer Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure Steps 1 Pull the securing clips ...

Страница 38: ...he memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer SD card reader optional Removing the SD card reader ...

Страница 39: ... SD card slot 3 Slide and remove the SD card reader from the connector on the system board Installing the SD card reader Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the SD card reader and provides a visual representation of the installation procedure Steps 1 R...

Страница 40: ...assembly Prerequisites 1 Follow the procedure in before working inside your computer WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease 2 R...

Страница 41: ...k assembly from the system board Removing the processor fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the processor fan and heat sink assembly About this task The following images indicate the location of the processor fan and provide a visual representation of the removal procedure Steps 1 Remove the four screws that secure the pr...

Страница 42: ...ming the installation procedure About this task The following images indicate the location of the processor fan and provide a visual representation of the removal procedure Steps 1 Align and place the heat sink metal plate above the processor fan and replace the two screws to secure the metal plate to the processor fan 2 Insert the processor fan into its slot in the heat sink 3 Replace the four sc...

Страница 43: ...About this task The following image indicates the location of the processor fan and 95 W heat sink and provides a visual representation of the installation procedure Steps 1 Align the screws on the processor fan and heat sink assembly with the screw holders on the system board and place the processor fan and heat sink assembly on the processor NOTE Ensure the triangle mark is directed towards the ...

Страница 44: ...or maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease 2 Remove the side cover About this task The following images indicate the location of the processor fan and heat sink and provide a visual representation of the removal procedure Steps 1 Disconnect the processor fan cable from...

Страница 45: ...heat sink assembly and provides a visual representation of the installation procedure Steps 1 Align the screw holes on the processor fan and heat sink assembly with the screw holes on the system board 2 Tighten the four captive screws that secure the processor fan and heat sink assembly to the system board 3 Connect the processor fan cable to the connector on the system board Next steps 1 Install ...

Страница 46: ...be hot after the computer is shut down Allow the processor to cool down before removing it About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure Steps 1 Press down and push the release lever away from the processor to release it from the securing tab 2 Lift the lever upward to lift the processor cover 46 Disassembly...

Страница 47: ...ove the existing component before performing the installation procedure About this task The following image indicates the location of the processor and provides a visual representation of the installation procedure Steps 1 Ensure that the release lever on the processor socket is fully extended in the open position 2 Align the notches on the processor with the tabs on the processor socket and place...

Страница 48: ...d in the socket pivot the release lever down and place it under the tab on the processor cover Next steps 1 Install the processor fan and heat sink assembly 2 Install the side cover 3 Follow the procedure in after working inside your computer Graphics card Removing the graphics card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task ...

Страница 49: ...hics card from the graphics card slot Installing the graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the graphics card and provides a visual representation of the installation procedure Disassembly and reassembly 49 ...

Страница 50: ...down firmly Ensure that the card is firmly seated 3 Lift the pull tab to close the PCIe door Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Graphical processing unit Removing the powered GPU Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 50 Disassembly and reassembly ...

Страница 51: ...he location of the powered graphical processing unit and provides a visual representation of the removal procedure Steps 1 Disconnect the two power cables from the connectors on the powered GPU through the cable holder Disassembly and reassembly 51 ...

Страница 52: ...old the securing tab on the graphics card slot and lift the powered GPU away from the graphics card slot Installing the powered GPU Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the powered graphical processing unit and provides a visual representation of the in...

Страница 53: ...ugh the retention tab on the cable holder 7 Connect the two power cables through the slot on the cable holder to the connector on the powered GPU Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove...

Страница 54: ... computer Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 54 Disassembly and reassembly ...

Страница 55: ... powered GPU 2 Install the side cover 3 Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the powered GPU NOTE This step is required only if the system is configured with powered GPU About this task The following images indicate the location of the ...

Страница 56: ...de and remove the WLAN card from the connector on the system board Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure 56 Disassembly and reassembly ...

Страница 57: ...te Auxiliary black triangle Black 2 Place the WLAN card bracket to secure the WLAN antenna cables 3 Insert the WLAN card into the connector on the system board 4 Replace the M2x3 5 screw to secure the plastic tab to the WLAN card Next steps 1 Install the powered GPU NOTE This step is required only if the system is configured with powered GPU 2 Install the side cover 3 Follow the procedure in after...

Страница 58: ... cover About this task The following images indicate the location of the slim ODD and provides a visual representation of the removal procedure Steps 1 Disconnect the data and power cables from the slim ODD 2 Push the securing tab to release the slim ODD from the chassis 3 Slide and remove the slim ODD from the ODD slot 58 Disassembly and reassembly ...

Страница 59: ...f the slim ODD and provide a visual representation of the installation procedure Steps 1 Insert the slim ODD assembly into the ODD slot 2 Slide the slim ODD assembly until it snaps into place 3 Route the power cable and data cable through the routing guides and connect the cables to the slim ODD Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Disass...

Страница 60: ...visual representation of the removal procedure Steps 1 Pry the slim ODD bracket to release it from the slot on the ODD 2 Remove the slim ODD bracket off the ODD Installing the slim ODD bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the slim ODD bracket an...

Страница 61: ...e cover 3 Follow the procedure in after working inside your computer Chassis fan Removing the chassis fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the chassis fan and provides a visual representation of the removal procedure Disassembly and reassembly 61 ...

Страница 62: ...assis 4 Remove the fan off the chassis Installing the chassis fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the chassis fan and provides a visual representation of the installation procedure 62 Disassembly and reassembly ...

Страница 63: ...tion 4 Connect the fan cable to the connector on the system board Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer VR heat sink Removing the VR heat sink Prerequisites 1 Follow the procedure in before working inside your computer WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you to...

Страница 64: ...isual representation of the removal procedure Steps 1 Loosen the two captive screws that secure the VR heat sink to the system board 2 Lift the VR heat sink off the system board Installing the VR heat sink Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the VR hea...

Страница 65: ... Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Speaker Removing the speaker Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure Disassembly and reassembly 65 ...

Страница 66: ... the slot on the chassis Installing the speaker Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure 66 Disassembly and reassembly ...

Страница 67: ...Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the front bezel About this task The following images indicate the location of the power button and provides a visual representation of the removal procedure Disassembly and reassembly 67 ...

Страница 68: ...f the computer 3 Pull the power button cable out from the computer Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the power button switch and provides a visual representation of the installation procedure 68 Disassembly and reassembly ...

Страница 69: ...the front bezel 2 Install the side cover 3 Follow the procedure in after working inside your computer Power supply unit Removing the power supply unit Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the processor fan and heat sink assembly NOTE Note the routing of all cables as you remove them so that you can route them correctly while y...

Страница 70: ...About this task The following images indicate the location of the power supply unit and provides a visual representation of the removal procedure 70 Disassembly and reassembly ...

Страница 71: ... power supply unit Prerequisites If you are replacing a component remove the existing component before performing the installation procedure WARNING The cables and ports on the back of the power supply unit are color coded to indicate the different power wattage Ensure that you plug in the cable to the correct port Failure to do so may result in damaging the power supply unit and or system compone...

Страница 72: ...72 Disassembly and reassembly ...

Страница 73: ... the chassis and connect the power cables to their respective connectors on the system board Next steps 1 Install the processor fan and heat sink assembly 2 Install the side cover 3 Follow the procedure in after working inside your computer Removing the power supply unit For systems with powered GPU Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover...

Страница 74: ...bles as you remove them so that you can route them correctly while you are replacing the power supply unit About this task The following images indicate the location of the power supply unit and provides a visual representation of the removal procedure 74 Disassembly and reassembly ...

Страница 75: ...Disassembly and reassembly 75 ...

Страница 76: ...ply unit away from the back of the chassis 8 Lift the power supply unit off the chassis Installing the power supply unit For systems with powered GPU Prerequisites If you are replacing a component remove the existing component before performing the installation procedure WARNING The cables and ports on the back of the power supply unit are color coded to indicate the different power wattage Ensure...

Страница 77: ...Disassembly and reassembly 77 ...

Страница 78: ... snaps into position 2 Replace the three screws 6 32 that secure the power supply unit to the chassis 3 Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board 78 Disassembly and reassembly ...

Страница 79: ...ocessor fan and heat sink assembly 2 Install the side cover 3 Follow the procedure in after working inside your computer Intrusion switch Removing the intrusion switch Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the intrusion switch and provides a visual representation of the remov...

Страница 80: ...intrusion switch into its slot and slide the switch to secure it into the slot 2 Connect the intruder cable to the connector on the system board Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Optional I O modules Type C HDMI VGA DP Serial Removing optional I O modules Type C HDMI VGA DP Serial Prerequisites 1 Follow the procedure in before working ...

Страница 81: ... the I O module cable from the connector on the system board 3 Remove the I O module from the computer Installing optional I O modules Type C HDMI VGA DP Serial Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the system board and provides a visual representation o...

Страница 82: ...82 Disassembly and reassembly ...

Страница 83: ...Disassembly and reassembly 83 ...

Страница 84: ...nal I O module Type C HDMI VGA DP Serial into its slot from the inside of your computer 3 Connect the I O cable to the connector on the system board 4 Replace the two M3X3 screws to secure the optional I O module to the system Next steps 1 Install the chassis fan 2 Install the front bezel 3 Install the side cover 4 Follow the procedure in after working inside your computer 84 Disassembly and reass...

Страница 85: ...fore disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the side cover 3 Remove the front bezel 4 Remove the memory module 5 Remove the wireless 6 Remove the M 2 2230 SSD M 2 2280 SSD 7 Remove the coin cell battery 8 Remove the graphics card powered graphical processing unit 9...

Страница 86: ...86 Disassembly and reassembly ...

Страница 87: ...Disassembly and reassembly 87 ...

Страница 88: ...hat secure the system board to the chassis 5 Lift the system board at an angle and remove the system board off the chassis Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the system board and provides a visual representation of the inst...

Страница 89: ...Disassembly and reassembly 89 ...

Страница 90: ...90 Disassembly and reassembly ...

Страница 91: ...ots on the chassis and align the screw holes on the system board with the screw holes on the chassis 2 Replace the screw M2x4 that secures the system board to the chassis 3 Replace the eight screws 6 32 that secure the system board to the chassis Disassembly and reassembly 91 ...

Страница 92: ... GPU 6 Install the M 2 2230 SSD M 2 2280 SSD 7 Install the wireless 8 Install the memory module 9 Install the front bezel 10 Install the side cover 11 Follow the procedure in after working inside your computer NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board rem...

Страница 93: ...ys ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see Resolve Hardware Issues With Built in and Online Diagnostics SupportAssist ePSA ePSA or PSA Error Codes Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu...

Страница 94: ...or Clock failure Gate A20 failure Super I O failure Keyboard controller failure Flash latest BIOS version If problem persists replace the system board 3 1 CMOS battery failure Reset the CMOS battery connection If problem persists replace the RTS battery 3 2 PCI or Video card chip failure Replace the system board 3 3 BIOS Recovery image not found Flash latest BIOS version If problem persists replac...

Страница 95: ...ADING PCMCIA CARD The computer cannot identify the ExpressCard Reinsert the card or try another card EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non volatile memory NVRAM does not match the memory module installed in the computer Restart the computer If the error appears again Contact Dell THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are tryi...

Страница 96: ... external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in Dell Diagnostics KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in Dell Diagnostics KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable con...

Страница 97: ...em board may be malfunctioning Run the System Set tests in Dell Diagnostics If the message reappears Contact Dell TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the System Setup program then immediately exit the program If the message reappears C...

Страница 98: ...ystem setup and ensure that the boot sequence information is correct No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard dri...

Страница 99: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...

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