Troubleshooting
63
FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm
D E L L CO N F I D E N T I A L – P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY
Problems writing to a CD-RW or DVD+/-RW drive
C
L O S E
O T H ER
P R O G R A M S
—
CD-RW and DVD+/-RW drives must receive a
steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the drive.
T
URN
O F F
S
L E E P
S
T A T E
I N
W
INDO WS
B E F O R E
W RI T I N G
T O
A
CD/DVD
D I SC
—
See the
Service Manual
for this computer for more information.
C
H A N G E
T H E
W RI TE
SP E E D
T O
A
S L O W E R
R A T E
—
See the help files for your CD
or DVD creation software.
The drive tray cannot eject
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disc is inserted properly.
Hard drive problems
A
L L O W
T H E
C O M PU T E R
T O
COO L
BEFO RE
T U RN I N G
I T
O N
—
A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
Windows XP
:
1
Click
Start
and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors and click Start
.
Windows Vista
:
1
Click the Windows Vista Start button
and click
Computer
.
2
Right-click
Local Disk C:
.