Dell Latitude CPi A series, Руководство пользователя

Страница: 39 / 50

Getting Help: Dell Latitude CPi A-Series System User's Guide
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information
needed to locate and report on your order. For the telephone number to call, refer to
Dell Contact Numbers .
Technical Support Service
Dell's industry-leading hardware technical support service is available 24 hours a day, seven days a week, to answer your questions about Dell
hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-
free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular
question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.
To contact Dell's technical support service, first refer to Before You Call and then call the number for your country as listed in Dell Contact Numbers .
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer
assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, refer to
Dell Contact Numbers .
Product Information
If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, visit Dell's World Wide
Web site at
http://www.dell.com . For the telephone number to call to speak to a sales specialist, refer to Dell Contact Numbers .
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, refer to
Dell Contact Numbers .
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
file:///I|/SERVICE%20MANUALS/DELL%20MANUALS/LAPTOPS_checked%20o...titude/CPi%20A%20SERIES/CPi%20A%20SERIES%20USRGUIDE/Getting.htm (4 of 15)6/21/2004 1:40:47 AM