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•

Power adapter is connected and the battery is fully charged.

•

Computer is running on battery and the battery has more than 5 percent charge.

•

Computer is in sleep state, hibernation, or turned off.

The power and battery-status light blinks amber along with beep codes indicating failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

Table 4. LED codes

Diagnostic light codes

Problem description

2,1

Processor failure

2,2

System board: BIOS or ROM (Read-Only Memory) failure

2,3

No memory or RAM (Random-Access Memory) detected

2,4

Memory or RAM (Random-Access Memory) failure

2,5

Invalid memory installed

2,6

System-board or chipset error

2,7

Display failure

3,1

Coin-cell battery failure

3,2

PCI, video card/chip failure

3,3

Recovery image not found

3,4

Recovery image found but invalid

3,5

Power-rail failure

3,6

System BIOS Flash incomplete

3,7

Management Engine (ME) error

Camera status light:

Indicates whether the camera is in use.

•

Solid white — Camera is in use.

•

Off — Camera is not in use.

Caps Lock status light:

Indicates whether Caps Lock is enabled or disabled.

•

Solid white — Caps Lock enabled.

•

Off — Caps Lock disabled.

Flashing BIOS (USB key)

Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program file.

Create a bootable USB drive. For more information see the knowledge base article

SLN143196

www.dell.com/support

Copy the BIOS setup program file to the bootable USB drive.

Connect the bootable USB drive to the computer that needs the BIOS update.

Restart the computer and press

F12

when the Dell logo is displayed on the screen.

Boot to the USB drive from the

One Time Boot Menu

Type the BIOS setup program filename and press

Enter

The

BIOS Update Utility

appears. Follow the instructions on the screen to complete the BIOS update.

Troubleshooting

Содержание Latitude 3301

Страница 1: ...Dell Latitude 3301 Service Manual Regulatory Model P114G Regulatory Type P114G001 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 05 Rev A00 ...

Страница 3: ...B 8 Speed 9 Applications 9 Compatibility 10 Intel Optane memory 10 Enabling Intel Optane memory 10 Disabling Intel Optane memory 11 3 Removing and installing components 12 Recommended tools 12 Screw list 12 Disassembly and reassembly 14 Base cover 14 Battery 16 Coin cell battery 18 Solid state drive 20 Heat sink 23 Fan 25 Speakers 27 WLAN card 29 WWAN card 31 Touchpad 33 Power adapter port 35 Disp...

Страница 4: ...roubleshooting 66 Enhanced Pre Boot System Assessment ePSA diagnostics 66 Running the ePSA diagnostics 66 System diagnostic lights 66 Flashing BIOS USB key 67 Flashing the BIOS 68 Backup media and recovery options 68 WiFi power cycle 68 Flea power release 68 5 Getting help 69 Contacting Dell 69 4 Contents ...

Страница 5: ... and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on th...

Страница 6: ...ay severely damage your computer 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on yo...

Страница 7: ...n the bottom of the system or under the keyboard as in some portable systems NOTE The LPDDR3 memory is imbedded in board and not a replaceable DIMM as shown and referred HDMI 1 4 HDMI 2 0 This topic explains the HDMI 1 4 2 0 and its features along with the advantages HDMI High Definition Multimedia Interface is an industry supported uncompressed all digital audio video interface HDMI provides an i...

Страница 8: ...omplexity and confusion of multiple cables currently used in A V systems HDMI supports communication between the video source such as a DVD player and the DTV enabling new functionality USB features Universal Serial Bus or USB was introduced in 1996 It dramatically simplified the connection between host computers and peripheral devices like mice keyboards external drivers and printers Let s take a...

Страница 9: ...meras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320Mbps 40MB s the actual real world maximum Similarly USB 3 0 USB 3 1 Gen 1 connections will never achieve 4 8Gbps We will likely see a real world maximum rate of 400MB s with overheads At this speed USB 3 0 USB 3 1 Gen 1 is ...

Страница 10: ...rage accelerator It neither replaces nor adds to the memory RAM installed on your computer NOTE Intel Optane memory is supported on computers that meet the following requirements 7th Generation or higher Intel Core i3 i5 i7 processor Windows 10 64 bit version 1607 or higher Intel Rapid Storage Technology driver version 15 9 1 1018 or higher Table 2 Intel Optane memory specifications Feature Specif...

Страница 11: ...ing the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory 4 Click Yes if you accept the warning The disabli...

Страница 12: ...w driver is for screws 2 4 Screw list NOTE When removing screws from a component it is recommended to note the screw type the quantity of screws and then place them in a screw storage box This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to suc...

Страница 13: ...Drive Palm rest and keyboard assembly M2x2 5 1 Heat sink System board Captive screws 7 Hinges Palm rest and keyboard assembly M2 5x3 5 2 Hinge brackets Display back cover and antenna assembly M2 5x3 5 1 Hinge brackets Display back cover and antenna assembly M2x2 2 I O board Palm rest and keyboard assembly M2 5x3 5 2 I O board Palm rest and keyboard assembly M2x3 1 USB Type C port bracket System bo...

Страница 14: ...three captive screws on the base cover 2 Remove the four screws M2x6 that secure the base cover to the palm rest and keyboard assembly 3 Pry the base cover starting from the top left corner of the palm rest and keyboard assembly 4 Lift the base cover off the palm rest and keyboard assembly Installing the base cover If you are replacing a component remove the existing component before performing th...

Страница 15: ...ign the base cover on the palm rest and keyboard assembly and snap the base cover into place 3 Replace the four screws M2x6 that secure the base cover to the palm rest and keyboard assembly 4 Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly 1 Follow the procedure in After working inside your computer Removing and installing components 15 ...

Страница 16: ...o the battery and other system components If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Lithium ion battery can be dangerous In such an instance contact for assistance and further instructions If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lit...

Страница 17: ...e system board and palm rest and keyboard assembly 4 Lift the battery off the palm rest and keyboard assembly Installing the battery If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of the battery and provides a visual representation of the installation procedure Removing and installing components...

Страница 18: ... computer Coin cell battery Removing the coin cell battery 1 Follow the procedure in Before working inside your computer CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery 2 Remove the base cover 3 Remove the battery The following image indicates the locat...

Страница 19: ... If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 1 Adhere the coin cell battery to the slot on the palm rest and keyboard assembly 2 Route the coin cell battery cable through the routing guide Removing and...

Страница 20: ...the solid state drive and provides a visual representation of the removal procedure 1 Remove the screw M2x2 5 that secures the solid state drive to the system board 2 Slide and remove the solid state drive off the solid state drive slot on the system board Installing the M 2 2280 solid state drive If you are replacing a component remove the existing component before performing the installation pro...

Страница 21: ...he system board 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Removing the M 2 2230 solid state drive 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery The following image indicates the location of the solid state drive and provides a visual representation of the removal procedure...

Страница 22: ...move the solid state drive off the solid state drive slot on the system board Installing the M 2 2230 solid state drive If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of the solid state drive and provides a visual representation of the installation procedure 22 Removing and installing components...

Страница 23: ... M2x2 5 that secures the solid state drive to the system board 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Heat sink Removing the heat sink 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery The following image indicates the location of the heat sink and provides a visual represe...

Страница 24: ...sink to the system board 3 Lift the heat sink off the system board Installing the heat sink If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of the base cover and provides a visual representation of the installation procedure 24 Removing and installing components ...

Страница 25: ...tape that secures the heat sink to the system board 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Fan Removing the fan 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery The following image indicates the location of fan and provides a visual representation of the removal procedure ...

Страница 26: ...tly off the palm rest and keyboard assembly 4 Disconnect the fan cable from the system board and completely lift the fan off the palm rest and keyboard assembly Installing the fan If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of fan and provides a visual representation of the installation proce...

Страница 27: ...d assembly 4 Connect the I O board cable to the system board and I O board NOTE This step is only applicable for computers shipped with a WWAN configuration 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Speakers Removing the speakers 1 Follow the procedure in Before working inside your computer 2 Remove the base cover Removing and insta...

Страница 28: ...uting of the speaker cable and remove the speaker cable from the routing guides on the palm rest and keyboard assembly NOTE Note the position of the rubber grommets before lifting the speakers 5 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers If you are replacing a component remove the existing component before performing the installation proc...

Страница 29: ...aker cable to the palm rest and keyboard assembly 4 Connect the speaker cable to the system board 5 Connect the touchpad cable to the system board and close the latch to secure the cable 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer WLAN card Removing the WLAN card 1 Follow the procedure in Before working inside your computer 2 Remove t...

Страница 30: ...N card bracket off the WLAN card 2 Disconnect the antenna cables from the WLAN card 3 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of WLAN card and provides a visual representation of the installation procedure 30 ...

Страница 31: ... WLAN card 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer WWAN card Removing the WWAN card NOTE This procedure is only applicable for computers shipped with a WWAN configuration 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery The following image indicates the location of WWAN car...

Страница 32: ...remove the WWAN card from the WWAN card slot Installing the WWAN card NOTE This procedure is only applicable for computers shipped with a WWAN configuration If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of WWAN card and provides a visual representation of the installation procedure 32 Removing ...

Страница 33: ...2 5 that secures the WWAN bracket to the WWAN card 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Touchpad Removing the touchpad 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery The following image indicates the location of touchpad and provides a visual representation of the remo...

Страница 34: ...alm rest and keyboard assembly 5 Remove the two M1 6x2 screws that secure the touchpad to the palm rest and keyboard assembly 6 Lift the touchpad along with the cable off the palm rest and keyboard assembly Installing the touchpad If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of touchpad and pr...

Страница 35: ...sembly 4 Replace the three M1 6x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 5 Slide the touchpad cable into its connector on the system board and close the latch to secure the cable 6 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your...

Страница 36: ...em board 3 Open the display hinges at an angle of 90 degrees 4 Disconnect the power adapter port cable from the system board 5 Remove the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 6 Lift the power adapter port along with its cable off the palm rest and keyboard assembly Installing the power adapter port If you are replacing a component remove the existin...

Страница 37: ...osts close the display hinges 6 Replace the screw M2x4 that secure the right display hinge to the system board 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Display assembly Removing the display assembly 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery The following image indicat...

Страница 38: ...38 Removing and installing components ...

Страница 39: ...able from the system board 4 Remove the two screws M2 5x3 5 that secure the left display hinge to the I O board and palm rest and keyboard assembly 5 Remove the screw M2x4 that secures the right display hinge to the system board 6 Open the display hinges at an angle of 90 degrees 7 Remove the palm rest and keyboard assembly off the display assembly Removing and installing components 39 ...

Страница 40: ...a component remove the existing component before performing the installation procedure The following image indicates the location of display assembly and provides a visual representation of the installation procedure 40 Removing and installing components ...

Страница 41: ... 4 Replace the screw M2x4 that secures the right display hinge to the system board 5 Connect the display cable on to the connector on the system board 6 Align and place the display cable bracket on the display cable 7 Replace the screw M2x4 that secures the display cable bracket to the system board 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your c...

Страница 42: ... screws M2 5x3 5 that secure the left display hinge to the I O board and palm rest and keyboard assembly 2 Open the display hinges at an angle of 90 degrees 3 Peel the tape that secures the I O board cable to the I O board 4 Open the latch and disconnect the I O board cable from the I O board 5 Remove the screw M2x3 that secures the I O board to the palm rest and keyboard assembly 6 Lift the I O b...

Страница 43: ...embly 2 Replace the screw M2x3 that secures the I O board to the palm rest and keyboard assembly 3 Connect the I O board cable to the I O board and close the latch to secure the cable 4 Adhere the tape that secures the I O board to the I O board 5 Using the alignment posts close the display hinges 6 Replace the two screws M2 5x3 5 that secure the left display hinge to the I O board and palm rest a...

Страница 44: ...rocedure 1 Remove the screw M1 6x2 that secures the power button bracket to the palm rest and keyboard assembly 2 Remove the screw M1 6x2 that secures the power button board to the palm rest and keyboard assembly and lift the power button board off the palm rest and keyboard assembly Installing the power button board If you are replacing a component remove the existing component before performing ...

Страница 45: ... fan 3 Install the WLAN card 4 Install the battery 5 Install the base cover 6 Follow the procedure in After working inside your computer Power button with fingerprint reader Removing the power button with fingerprint reader NOTE This procedure is only applicable for computers shipped with a fingerprint reader 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 R...

Страница 46: ...tton with fingerprint reader along with the power button cable off the palm rest and keyboard assembly Installing the power button with fingerprint reader NOTE This procedure is only applicable for computers shipped with a fingerprint reader If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of powe...

Страница 47: ...t to the palm rest and keyboard assembly 1 Install the I O board 2 Install the fan 3 Install the WLAN card 4 Install the battery 5 Install the base cover 6 Follow the procedure in After working inside your computer System board Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the M 2 2280 solid state drive...

Страница 48: ...ect the fingerprint reader cable from the system board 8 Open the latch and disconnect the touchpad cable from the system board 9 Open the latch and disconnect the keyboard cable from the system board 10 Open the latch and disconnect the keyboard backlit cable from the system board 11 Disconnect the coin cell battery cable from the system board 12 Disconnect the power adapter port cable from the s...

Страница 49: ...ssembly 2 Connect the display cable on to the connector on the system board6 3 Connect the power adapter port cable to the system board 4 Connect the coin cell battery cable to the system board 5 Connect the keyboard backlit cable to the system board and close the latch to secure the cable 6 Connect the keyboard cable to the system board and close the latch to secure the cable 7 Connect the touchp...

Страница 50: ...all the heat sink 4 Install the fan 5 Install the WLAN card 6 Install the M 2 2280 solid state drive or M 2 2230 solid state drive whichever applicable 7 Install the battery 8 Install the base cover 9 Follow the procedure in After working inside your computer Display bezel Removing the display bezel NOTE This procedure is not applicable to computers shipped with a WWAN configuration 1 Follow the p...

Страница 51: ...ing the display bezel NOTE This procedure is not applicable to computers shipped with a WWAN configuration If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of display bezel and provides a visual representation of the installation procedure Removing and installing components 51 ...

Страница 52: ...uter Display panel Removing the display panel NOTE This procedure is not applicable to computers shipped with a WWAN configuration 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the WLAN card 5 Remove the display assembly 6 Remove the display bezel The following image indicates the location of display panel and provides a visual ...

Страница 53: ...Removing and installing components 53 ...

Страница 54: ... scribe NOTE To avoid severing breaking the SR tape pull out only a small section of the SR tape and then roll the SR tape around the scribe 4 Lift the display panel off the display back cover 5 Peel the tape that secures the display cable to the display back cover 6 Open the latch and disconnect the display cable from the display back cover 54 Removing and installing components ...

Страница 55: ... a WWAN configuration If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of display panel and provides a visual representation of the installation procedure Removing and installing components 55 ...

Страница 56: ...panel on the display back cover 5 Remove the release paper from the pressure film 6 Adhere the pressure film on the display panel 7 Using the flat end of the plastic scribe or handle of the screwdriver press and roll over the pressure films until they turn pink 8 Peel off the pressure film from the display panel 9 Place the display bezel on the display back cover and snap it into place 1 Install t...

Страница 57: ...attery 4 Remove the WLAN card 5 Remove the display assembly 6 Remove the display bezel The following image indicates the location of display hinges and provides a visual representation of the removal procedure 1 Remove the four M2 5x2 5 screws that secure the display hinges to the display back cover 2 Remove the two M2x2 screws that secure the display hinges to the display back cover 3 Lift the di...

Страница 58: ...r M2 5x2 5 screws to secure the display hinges to the display back cover 1 Install the display bezel 2 Install the display assembly 3 Install the WLAN card 4 Install the battery 5 Install the base cover 6 Follow the procedure in After working inside your computer Camera Removing the camera NOTE This procedure is not applicable to computers shipped with a WWAN configuration 1 Follow the procedure i...

Страница 59: ...nd disconnect the camera cable off the camera 4 Peel the tape off the camera and lift the camera off the display back cover Installing the camera NOTE This procedure is not applicable to computers shipped with a WWAN configuration If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the location of camera and prov...

Страница 60: ... 5 Install the battery 6 Install the base cover 7 Follow the procedure in After working inside your computer Display back cover Removing the display back cover NOTE This procedure is not applicable to computers shipped with a WWAN configuration 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the WLAN card 5 Remove the display asse...

Страница 61: ...s procedure is not applicable to computers shipped with a WWAN configuration If you are replacing a component remove the existing component before performing the installation procedure The following image indicates the display back cover and provides a visual representation of the installation procedure Place the display back cover on a flat surface NOTE Antenna cables are a part of the palm rest ...

Страница 62: ...licable to computers shipped with a WWAN configuration 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 5 Remove the display panel 6 Remove the display bezel The following image indicates the location of display cable and provides a visual representation of the removal procedure 1 Peel off the tape securing the...

Страница 63: ...Adhere the tape securing the display cable to the back cover 2 Adhere the display cable to the display back cover 1 Install the display bezel 2 Install the display panel 3 Install the display assembly 4 Install the battery 5 Install the base cover 6 Follow the procedure in After working inside your computer Palm rest and keyboard assembly Removing the palm rest and keyboard assembly 1 Follow the p...

Страница 64: ... the steps in the pre requisites we are left with the palm rest and keyboard assembly NOTE Antenna cables are a part of the display back cover for computers shipping with WWAN configuration NOTE System board can be removed with heatsink attached Installing the palm rest and keyboard assembly If you are replacing a component remove the existing component before performing the installation procedure...

Страница 65: ...hpad 2 Install the power adapter port 3 Install the power button with fingerprint reader or power button board whichever applicable 4 Install the display assembly 5 Install the system board 6 Install the speakers 7 Install the WLAN card 8 Install the battery 9 Install the base cover 10 Follow the procedure in After working inside your computer Removing and installing components 65 ...

Страница 66: ...ter terminal when the diagnostic tests are performed For more information see Dell EPSA Diagnostic 3 0 Running the ePSA diagnostics 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corn...

Страница 67: ... Coin cell battery failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 System BIOS Flash incomplete 3 7 Management Engine ME error Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled S...

Страница 68: ...Windows operating system on your Dell PC For more information see Dell Windows Backup Media and Recovery Options WiFi power cycle If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a mod...

Страница 69: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link ...

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