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System becomes unresponsive or crashes when NVMe PCIe
SSD is inserted

Description

System becomes unresponsive or crashes with inserting an NVMe PCIe SSD while accessing the system BIOS or
HII configuration utilities.

Cause

Hot insertion is not supported in pre-operating system's system configuration utilities.

Solution

Insert only after allowing the operating system to fully load or when the server is powered off.

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Troubleshooting

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Содержание Express Flash NVMe PCIe SSD AIC

Страница 1: ...Dell Express Flash NVMe PCIe SSD User s Guide ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 03 Rev A00 ...

Страница 3: ...ystem shutdown or power loss 10 General errors 10 NVMe drive properties intermittently not available in iDRAC 10 NVMe PCIe SSD is not listed in the operating system 10 I O device error on write to NVMe PCIe SSD 11 NVMe PCIe SSD performance measurement not optimal 11 System becomes unresponsive when NVMe PCIe SSD is surprise removed 11 System becomes unresponsive or crashes when NVMe PCIe SSD is in...

Страница 4: ...ll Remote Access Controller iDRAC with Lifecycle Controller for local or remote device management The NVMe PCIe SSD solution supports UEFI HII and iDRAC with Lifecycle Controller management on select PowerEdge systems only OMSA for NVMe PCIe SSD device management is available on all supported PowerEdge systems NOTE This documentation assumes you will use OMSA iDRAC or HII for all management and co...

Страница 5: ...ate system board slot See your server documentation for more information NVMe PCIe SSD features NVMe PCIe SSDs offer a unique and powerful feature set including hot swap device health SMART remaining rated write device write status and boot capabilities NVMe PCIe SSD overview 5 ...

Страница 6: ...re information NOTE Orderly hot swap is only supported when an NVMe PCIe SSD device is installed in a supported Dell system running a supported operating system Do not insert or remove an NVMe PCIe SSD device while accessing the system BIOS or Hll configuration To ensure that you have the correct hardware setup for your NVMe PCIe SSD device see the system specific owner s manual at Dell com suppor...

Страница 7: ...ications notify you when you reach these limits Boot from an NVMe PCIe SSD U 2 NOTE You cannot boot from an NVMe PCIe SSD AIC Dell supports installation of operating systems to and booting from NVMe PCIe SSD U 2s on select PowerEdge platforms that have been configured for UEFI BIOS boot mode To determine whether or not an NVMe PCIe SSD U 2 may be used as a boot device on your system see the system...

Страница 8: ...ecting the device name The device name for NVMe PCIe SSDs is dev nvmeXn1 where X is the number corresponding to each NVMe PCIe SSD in the system For example dev nvme0n1 dev nvme1n1 dev nvme2n1 Use OpenManage Server Administrator for managing and performing NVMe PCIe SSD related tasks VMware In VMware systems you can use vSphere Client to configure an NVMe PCIe SSDs as a datastore or for passthroug...

Страница 9: ...le the operating system is running the status indicator provides the current status of the device The following table lists the device states along with the associated LED indicator codes Table 1 NVMe PCIe SSD U 2 states and LED indicator codes State Name Slot Device State Status LED Green Status LED Amber Device status off The server or device is not powered up Off Off Device online The device is...

Страница 10: ... sideband iDRAC may not be available after a PCIe SSD is hot inserted into the system This is most likely to occur if the PCIe SSD is formatted with a file system or has existing data Cause Side band controller on the NVMe drives does not complete initialization in time for iDRAC to inventory the device Solution After an AC power cycle the system should list the inserted devices in iDRAC NVMe PCIe...

Страница 11: ...m if the NVMe PCIe SSD is in Read Only Mode For further instructions contact a Dell Technical Service representative NVMe PCIe SSD performance measurement not optimal Description There are a number of factors that may alter the performance of an NVMe PCIe SSD Dell recommends to take basic setup measures to ensure performance optimization of these devices Cause NVMe PCIe SSD has not been preconditi...

Страница 12: ...shes with inserting an NVMe PCIe SSD while accessing the system BIOS or HII configuration utilities Cause Hot insertion is not supported in pre operating system s system configuration utilities Solution Insert only after allowing the operating system to fully load or when the server is powered off 12 Troubleshooting ...

Страница 13: ... OpenManage Server Administrator Dell OpenManage Server Administrator User s Guide at Dell com openmanagemanuals Install use and troubleshoot OpenManage Essentials Dell OpenManage Essentials User s Guide at Dell com openmanagemanuals Know the system features remove and install system components and troubleshoot components Owner s Manual at Dell com poweredgemanuals Know the features of the storage...

Страница 14: ...nd the system OpenManageServer Administrator User s Guide Provides information about using Dell OpenManage Server Administrator to manage your system NOTE For any documentation related to Dell OpenManage Server Administrator see Dell com openmanagemanuals 14 Related documentation ...

Страница 15: ...able in your area To contact Dell EMCfor sales technical assistance or customer service issues 1 Go to Dell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For gener...

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