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BIOS level 2

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System Password

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Enter the new password

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Strong Password

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Password Configuration

Admin Password Min

Admin Password Max

Password Bypass

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Password Change

Allow Non-Admin Password

Changes [Enable/Disable]

Enabled

UEFI Capsule Firmware

Updates

UEFI Capsule Firmware

Updates

Enable UEFI Capsule Firmware

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Enabled

TPM 2.0 Security

TPM 2.0 Security [Enable/

Disable]

Enabled

TPM On [Enable/Disable]

Enabled

PPI Bypass for Enable

Commands [Enable/Disable]

Disabled

PPI Bypass for Disable

Commands [Enable/Disable]

Disabled

Attestation Enable [Enable/

Disable]

Enabled

Key Storage Enable [Enable/

Disable]

Enabled

SHA-256 [Enable/Disable]

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Clear [Enable/Disable]

Disabled

Computrace(R)

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Chassis Intrusion

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CPU XD Support

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Admin Setup Lockout

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Содержание Dell Edge Gateway 3002

Страница 1: ...Dell Edge Gateway 3002 Installation and Operation Manual Computer Model Dell Edge Gateway 3002 Regulatory Model N03G Regulatory Type N03G001 ...

Страница 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 01 Rev A04 ...

Страница 3: ...andard mount bracket 35 Mounting the Edge Gateway on a DIN rail using the DIN rail bracket 38 Mounting the Edge Gateway using the perpendicular mount 41 Mounting the Edge Gateway using a VESA mount 44 4 Setting up the ZigBee dongle 46 5 Setting up the operating system 47 Windows 10 IoT Enterprise LTSB 2016 47 Boot up and login Remote system configuration 47 Boot up and login Static IP system confi...

Страница 4: ...the BIOS on a Windows system 65 Using UEFI capsule update on an Ubuntu system 65 Dell Command Configure DCC 66 Edge Device Manager EDM 66 Default BIOS settings 67 System configuration BIOS level 1 67 Security BIOS level 1 67 Secure boot BIOS level 1 69 Performance BIOS level 1 69 Power management BIOS level 1 69 POST behavior BIOS level 1 70 Virtualization support BIOS level 1 70 Maintenance BIOS ...

Страница 5: ...ensors It enables you to connect with devices used in transportation building automation manufacturing and other applications The Edge Gateway has a low power architecture which is capable of supporting industrial automation workloads while remaining fanless to satisfy environmental and reliability requirements It supports Windows 10 IoT Enterprise LTSB 2016 and Ubuntu Core 16 operating systems 5 ...

Страница 6: ...3 ZigBee antenna connector Connect the ZigBee antenna for intermittent data transmissions from a ZigBee compliant sensor or input device 4 Mobile broadband antenna connector two LTE Auxiliary only Connect the mobile broadband antenna to increase the range and strength of mobile broadband signals NOTE Depending on the configuration ordered some of the antenna connectors may not be present or may be...

Страница 7: ...eway and access warranty information 2 Earth ground A large conductor attached to one side of the power supply which serves as the common return path for current from many different components in the circuit Left view Table 3 Left view Features 1 Intrusion switch An intrusion event is triggered when the enclosure in which the Edge Gateway is installed is opened NOTE External enclosure is sold sepa...

Страница 8: ... The Edge Gateway is an IEEE 802 3af Alternative A compliant Powered Device PD NOTE To comply with EU Declaration of Conformity DoC ensure cable length from the system to the device does not exceed 30 meters NOTE To comply with regulatory requirements in Brazil ensure cable length from the system to the device does not exceed 10 meters 7 USB 3 0 port 1 Connect a USB enabled device Provides data tr...

Страница 9: ...r LAN Off No activity on link Blinking Green LAN activity The blink rate is related to packet density NOTE The power and system status light may operate differently during different boot up scenarios for example when a USB script file is run during boot up Table 5 Power connector pin definition details Pin Signal Function 1 DC 12 57 VDC power 2 DC Ground 3 IG 9 32 VDC ignition NOTE Pin 3 IG is con...

Страница 10: ...02 Features 1 CANbus port Enables the CANbus connection 2 USB 2 0 port 1 Connect a USB enabled device Provides data transfer speeds up to 480 Mbps 3 Ethernet port two Non PoE Connect an Ethernet RJ45 cable for network access Provides data transfer speeds up to 10 100 Mbps 1 USB power is limited to 0 4 A 2 W Table 7 CANbus port pin definition details Features 1 GND Ground 2 CAN H High level CANbus ...

Страница 11: ... installing the Edge Gateway 3001 and 3002 use a cable appropriate for the load currents 3 core cable rated 5 A at 90 C 194 F minimum which conform to either IEC 60227 or IEC 60245 The system accepts cables from 0 8 mm to 2 mm The maximum operating temperature of the Edge Gateway is 70 C 158 F Do not exceed this maximum temperature while operating the Edge Gateway inside an enclosure Internal heat...

Страница 12: ...roduit doit être installé à un endroit où l antenne de rayonnement est maintenue à 20 cm de personnes à proximité dans son état de fonctionnement normal afin de répondre aux exigences réglementaires d exposition aux radiofréquences Antenne externe Utilisez uniquement l antenne s qui ont été approuvés par le demandeur Antenne s peuvent produire de l énergie RF parasite indésirable ou excessive tran...

Страница 13: ...ference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout bro...

Страница 14: ... et votre corps Setting up your Edge Gateway NOTE Edge Gateway mounting options are sold separately NOTE Mounting can be done before or after configuring your Edge Gateway For more information about mounting your Edge Gateway see Mounting your Edge Gateway NOTE In some environments where the Edge Gateway may be installed a more robust mounting method is required For example for mounting in marine ...

Страница 15: ...3 Insert the antenna into the connector NOTE If you are installing multiple antennas follow the sequence indicated in the following image 4 Secure the antenna by tightening the rotating head of the connector until it firmly holds the antenna in the preferred position upright or straight NOTE Antenna images are for illustrative purposes only Actual appearance may differ from the images provided 5 C...

Страница 16: ...e that you firmly screw back the access door after closing NOTE Contact your service provider to activate your micro SIM card 8 Insert a micro SD card into the bottom micro SD card slot NOTE Remove the SD card slot filler before inserting a micro SD card NOTE Ensure that you firmly screw back the access door after closing 9 Connect a grounding cable between the Edge Gateway and the secondary enclo...

Страница 17: ...NOTE Secondary enclosures are sold separately 10 Connect the Edge Gateway to one of the following power sources DC IN PoE 17 ...

Страница 18: ...e 16 is admin 13 Access the BIOS by connecting remotely with the Dell Command Configure application Windows 10 IOT Enterprise LTSB 2016 Click Start All Programs Dell Command Configure Dell Command Configure Wizard Ubuntu Core 16 Use the dcc cctk command to access the Dell Command Configure application NOTE For more information about using the Dell Command Configure application see the Dell Command...

Страница 19: ...operating system a Click the network icon from the taskbar and then click Cellular b Select Mobile Broadband Carrier Advanced Options c Make a note of the International Mobile Equipment Identity IMEI and Integrated Circuit Card Identifier ICCID d Enter your APN number and any other credentials that your service provider requires Ubuntu operating system a Open the Terminal window b Enter sudo su to...

Страница 20: ...down connection name Example Verizon network manager nmcli con down VZ_GSMDEMO Example AT T network manager nmcli con down ATT_GSMDEMO Example 3G network manager nmcli con down 3G_GSMDEMO Mounting your Edge Gateway NOTE Mounting can be completed before or after configuring your Edge Gateway NOTE Mounting options are sold separately Mounting instructions are available in the documentation shipped w...

Страница 21: ... screws that are required for securing the mounting brackets to the Edge Gateway 1 Secure the standard mount bracket to the back of the Edge Gateway using the four M4x4 5 screws NOTE Torque the screws at 8 0 5 kilograms centimeter 17 64 1 1 pounds inch 21 ...

Страница 22: ...2 Place the Edge Gateway against the wall and align the holes in the standard mount bracket with the holes on the wall Screw holes on the bracket have a diameter of 3 mm 0 12 in 22 ...

Страница 23: ...3 Place the standard mount bracket on the wall and using the holes above the screw holes on the bracket mark the positions to drill the four holes 23 ...

Страница 24: ...4 Drill four holes in the wall as marked 5 Insert and tighten four screws not supplied to the wall NOTE Purchase screws that fit the diameter of the screw holes 24 ...

Страница 25: ...6 Align the screw holes on the standard mount bracket with the screws and place the Edge Gateway onto the wall 25 ...

Страница 26: ...7 Tighten the screws to secure the assembly to the wall 26 ...

Страница 27: ...s a combination of the standard mount bracket and the DIN rail bracket It enables you to easily mount and demount the Edge Gateway NOTE The mounting brackets are shipped with only those screws required for securing the mounting brackets to the Edge Gateway Mounting dimensions 27 ...

Страница 28: ...Mounting instructions 1 Place the standard mount bracket on the wall and using the holes above the screw holes on the bracket mark the positions to drill the four holes 28 ...

Страница 29: ...2 Drill four holes in the wall as marked 3 Insert and tighten four screws not supplied to the wall NOTE Purchase screws that fit the diameter of the screw holes 29 ...

Страница 30: ...4 Align the screw holes on the standard mount bracket with the screws on the wall letting the bracket hang on the screws 30 ...

Страница 31: ...5 Tighten the screws to secure the assembly to the wall 31 ...

Страница 32: ...6 Align the screw holes on the DIN rail bracket with the screw holes at the back of the Edge Gateway 7 Place the two M4x5 screws on the DIN rail bracket and secure it to the Edge Gateway 32 ...

Страница 33: ...8 Place the Edge Gateway on the standard mount at an angle and then pull the Edge Gateway down to compress the springs at the top of the DIN rail bracket 33 ...

Страница 34: ...9 Push the Edge Gateway towards the DIN rail to secure it on the standard mount bracket 34 ...

Страница 35: ...bars to the standard mount bracket 1 Mount the Edge Gateway on the wall using the standard mount bracket or quick mount bracket 2 Place the cable control bar on the mounting bracket and secure it to the notch CAUTION Use the top cable control bar only with coaxial cable connections Do not use with antennas 35 ...

Страница 36: ...cable control bar with the screw holes on the mounting bracket 4 Tighten the six M3x3 5 mm screws that secure the cable control bar to the mounting bracket NOTE Torque the screws at 5 0 5 kilograms centimeter 11 02 1 1 pounds inch 36 ...

Страница 37: ...5 Connect the cables to the Edge Gateway 6 Loop the cable lock not supplied to secure each cable to the cable control bar 37 ...

Страница 38: ...rail bracket includes the screws that are required for securing the bracket to the Edge Gateway 1 Align the screw holes on the DIN rail bracket with the screw holes at back of the Edge Gateway 2 Place the two M4x5 screws on the DIN rail bracket and secure it to the Edge Gateway 38 ...

Страница 39: ... Secure the DIN rail mounting bracket to the Edge Gateway using the two M4x5 screws provided NOTE Torque the screws at 8 0 5 kilograms centimeter 17 64 1 1 pounds inch on the DIN rail mounting bracket 39 ...

Страница 40: ...e DIN rail at an angle and then pull the Edge Gateway down to compress the springs at the top of the DIN rail mounting bracket 5 Push the Edge Gateway towards the DIN rail to secure the lower clip of the bracket onto the DIN rail 40 ...

Страница 41: ...ure that the environmental temperature in which the Edge Gateway is installed does not exceed the operating temperature of the Edge Gateway For more information about the operating temperature of the Edge Gateway see the Edge Gateway Specifications 1 Align the screw holes on the perpendicular mount bracket with the screw holes on the Edge Gateway 2 Tighten the four M4x7 screws to secure the Edge G...

Страница 42: ...n the screw holes on the DIN rail mount bracket with the screw holes on the perpendicular mount bracket and tighten the two screws NOTE Torque the screws at 8 0 5 kilograms centimeter 17 64 1 1 pounds inch 42 ...

Страница 43: ...way on the DIN rail at an angle and push the Edge Gateway down to compress the springs on the DIN rail mount brackets 5 Push the Edge Gateway towards the DIN rail to secure the lower clip of the bracket onto the DIN rail 43 ...

Страница 44: ...ing the Edge Gateway using a VESA mount The Edge Gateway can be mounted on a standard VESA mount 75 mm x 75 mm NOTE The VESA mount option is sold separately For VESA mounting instructions see the documentation that is shipped with the VESA mount 44 ...

Страница 45: ...45 ...

Страница 46: ... Edge Gateway is installed inside the enclosure 1 Power off your Edge Gateway 2 Connect the ZigBee dongle to any external USB port on your Edge Gateway 3 Power on your Edge Gateway and complete the setup NOTE For more information about the ZigBee development see www silabs com 46 ...

Страница 47: ...er of the Edge Gateway obtain the IP address through your network s DHCP server or through a network analyzer 3 On the Windows computer search for Remote Desktop Connection and launch the application 4 Log in using the IP address NOTE Ignore any certification errors when connecting to your Edge Gateway Boot up and login Static IP system configuration NOTE To help set up the Edge Gateway remotely t...

Страница 48: ...to complete and a confirmation log file is stored on the USB flash drive Once restoration is complete the system will power off NOTE The confirmation log file is named service tag _ date _ time txt Windows 10 IOT Enterprise LTSB 2016 basic functions BIOS update For more information about updating the BIOS see Accessing and updating the BIOS Watchdog Timer The Watchdog Timer for Windows 10 IoT Ente...

Страница 49: ...that the micro SIM card is already activated by your service provider before using it in the Edge Gateway For more information see activate your mobile broadband service Follow these steps after installing the micro SIM card 1 In the Search box type Settings and open the Settings window 2 Select Network Internet 3 Locate the WWAN connection in the Wi Fi section and select the entry to connect and ...

Страница 50: ...he Edge Gateway is set to these values at the factory IP address 192 168 2 1 Subnet mask 255 255 255 0 DHCP server Not applicable 1 On the host computer configure the Ethernet adaptor that is connected to the Edge Gateway with a static IPv4 address under the same subnet Set the IPv4 address to 192 168 2 x where x represents the last digit of the IP address for example 192 168 2 2 NOTE Do not set t...

Страница 51: ...ew user if libnss extrausers is pre installed sudo adduser extrausers testuser Change a user s password sudo passwd user name Re mount the Ubuntu Snappy 16 root file system as read only Snappy 16 rootfs is Read Only Accessing the built in help admin localhost sudo snap help Listing the installed snaps admin localhost sudo snap list Updating the system name admin localhost network manager nmcli gen...

Страница 52: ... Check if a modem is present and identify the modem index number sudo modem manager mmcli L 2 Check the modem status and identify the primary port sudo modem manager mmcli m x NOTE x refers to the modem index number Replace x with the modem index number after running the command at step 1 3 Create a profile sudo network manager nmcli c add con name test type gsm ifname primary port apn internet NO...

Страница 53: ...ifi ap 3 Run the command to install the application sudo snap install wifi ap 4 After snap is installed run the command to check the status wifi ap status 5 Run the command to enable the access point and restart the service wifi ap config set disabled false The WiFi AP default SSID Ubuntu is now visible to clients To secure the WiFi access point with WPA 2 personal change the following configurati...

Страница 54: ...10 Operating mode values for WLAN and Bluetooth Operating mode value WiFi station BT BLE modes supported softAP Clients supported by softAP 1 X N A N A 1 N A X 32 13 X Dual BT classic and BTLE N A 14 Dual BT classic and BTLE X 4 5 X BT Classic N A 6 BT Classic X 32 Bluetooth Serial Port Profile SPP Assumptions for MAC addresses of each BT adapter BT MAC MYCLIENT XX XX XX XX XX XX BT MAC MYSERVER Y...

Страница 55: ...and If required you can copy the binary to the Edge Gateway from an AMD64 based system running Ubuntu 16 04 or above Security Trusted Platform Module TPM NOTE For more information about the TPM see https developer ubuntu com en snappy guides security whitepaper TPM is only supported on devices that have TPM hardware installed on products with Snappy enhanced security support The TPM on off setting...

Страница 56: ... multiplexing access to positioning subsystems available through hardware and software It provides a client API offering positioning capabilities to applications and other system components To retrieve NMEA streaming data Device node for NMEA streaming Edge Gateway 3002 cat dev ttyS5 To access location service sudo locationd monitor Enabled position heading velocity updates Update Position lat 26 ...

Страница 57: ...ubuntu com Management https landscape canonical com Support https ubuntu com advantage Welcome to Snappy Ubuntu Core a transactionally updated Ubuntu See https ubuntu com snappy It s a brave new world here in Snappy Ubuntu Core This machine does not use apt get or deb packages Please see snap hwlp for app installation and transactional updates Last login Tue Nov 01 10 12 2016 from 10 101 46 187 Ad...

Страница 58: ... The sensors on the Edge Gateway provide measurements on pressure relative humidity and temperature and motion Table 11 Sensor types Relative humidity and temperature sensor ST Micro HTS221 Motion sensor Accelerometer ST Micro LNG2DMTR Pressure sensor ST Micro LPS22HB Retrieve the raw data from the sensors by running the following commands Then apply the formula in the table to convert the data co...

Страница 59: ... x y z _scale Table 14 Convert pressure sensor raw data Pressure sensor ST Micro LPS22HB Pressure hPa in_pressure_raw in_pressure_scale 10 Temperature m degC in_temp_raw in_temp_scale Ignition Pin The ignition pin can be used to wake the system from S3 S4 and S5 power states The user can use the operating system power management to configure S3 S4 and S5 power states and shutdown NOTE For more inf...

Страница 60: ...the support status sudo iw phy phy0 wowlan show 5 Make sure wlan0 is up and running with IP address 6 Perform sleep sudo systemctl sleep Or perform hibernation sudo systemctl hibernate 7 Use another system to wake from wlan Supported tools wakeonlan and etherwake sudo wakeonlan MAC sudo etherwake MAC Restoring Ubuntu Core 16 When the operating system is restored to the factory image all data on th...

Страница 61: ...key press within 30 seconds The Cloud LED turns off and the system reboots Restore Ubuntu Core 16 from USB flash drive CAUTION These steps will delete all the data on your Edge Gateway Prerequisites Create the recovery USB flash drive For more information see Creating the recovery USB flash drive Procedure 1 Insert the USB flash drive into the USB port on the Edge Gateway 2 Power on the Edge Gatew...

Страница 62: ...d remove the USB flash drive 5 Connect the power and Ethernet cable to your Edge Gateway 6 Insert the USB flash drive into your Edge Gateway 7 Power on and boot up the Edge Gateway from the USB flash drive The installation USB flash drive flashes the Ubuntu Core 16 installation image into storage automatically After the installation is complete the system shuts down 8 Remove the USB flash drive 9 ...

Страница 63: ...umentation available at www atmel com The Edge Gateway supports the CANbus model Atmel ATSAME70N19A CNT This feature is only supported if the hardware module is present and the operating system provides the capability of mutual communication between user space application and physical module If there is a specific CANbus programming requirement of user mode application contact the hardware provide...

Страница 64: ...enables you to perform remote management and system configuration By using the EDM cloud console you can view and configure the BIOS settings For more information about the EDM see www dell com support home us en 19 product support product wyse cloud client manager research Updating BIOS NOTE Download the latest BIOS file from dell com support home us en 19 product support product dell edge gatewa...

Страница 65: ...m configuration only for Edge Gateway 3002 and 3003 2 Go to www dell com support 3 Click Product support enter the Service Tag of your system and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse to your system model 4 Click Drivers downloads 5 Select the operating system installed on your system 6 Scroll down the page and expand BIOS 7 Click ...

Страница 66: ...s sudo uefi fw tools fwupdmgr get devices 3 Check if the update is available from LVFS service sudo uefi fw tools fwupdmgr refresh 4 Download the BIOS from the www dell com support sudo uefi fw tools fwupdmgr get updates 5 Apply the update sudo uefi fw tools fwupdmgr update v 6 Restart the system sudo reboot Dell Command Configure DCC Use DCC to update and configure the BIOS settings For more info...

Страница 67: ...Enable USB Port1 Enable Disable Enabled Enable USB Port2 Enable Disable Enabled Miscellaneous Devices Enable WWAN Enable Disable Enabled Enable WLAN Bluetooth Enable Disable Enabled Enable CANBus Enable Disable Enabled Enable ZigBee Enable Disable Enabled Enable Dedicated GPS Radio Enable Disable Enabled Enable MEMs Sensor Enable Disable Enabled Watchdog Timer Support Watchdog Timer Support Enable...

Страница 68: ... Updates UEFI Capsule Firmware Updates Enable UEFI Capsule Firmware Updates Enable Disable Enabled TPM 2 0 Security TPM 2 0 Security TPM 2 0 Security Enable Disable Enabled TPM On Enable Disable Enabled PPI Bypass for Enable Commands Enable Disable Disabled PPI Bypass for Disable Commands Enable Disable Disabled Attestation Enable Enable Disable Enabled Key Storage Enable Enable Disable Enabled SH...

Страница 69: ...able Disable Enabled C States Control C States Control C states Enable Disable Enabled Limit CPUID Value Limit CPUID Value Enable CPUID Limit Enable Disable Disabled Power management BIOS level 1 Table 21 Power management BIOS level 1 BIOS level 2 BIOS level 3 Item Default value Auto On Time Auto On Time Time Selection HH MM A P Auto On Time if Wake Period 0 12 00AM Value Selection 0 254 Auto Wake...

Страница 70: ... support BIOS level 1 Table 23 Virtualization support BIOS level 1 BIOS level 2 BIOS level 3 Item Default value Virtualization Virtualization Enable Intel Virtualization Technology Enable Disable Enabled Maintenance BIOS level 1 Table 24 Maintenance BIOS level 1 BIOS level 2 BIOS level 3 Item Default value Service Tag Service Tag System Service Tag text entry capability when blank Not applicable A...

Страница 71: ...ystem logs BIOS level 1 Table 25 System logs BIOS level 1 BIOS level 2 BIOS level 3 Item Default value BIOS Events BIOS Events List of BIOS events with Clear Log button to clear the log Not applicable 71 ...

Страница 72: ...dge Gateway Service Manual Dell SupportAssist For Dell OpenManage Essentials Quick Start Guide Dell Command Configure User s Guide Dell Command Configure Reference Guide Dell Command Monitor User s Guide Dell Command PowerShell Provider User s Guide For more information on using Dell Data Protection Encryption see the documentation for the software at www dell com support manuals 72 ...

Страница 73: ...le responsibility of the user or configurator or operator to reassess the equipment in accordance to all applicable international Safety EMC and RF standards The Dell authorized antenna specifications are as follows Mobile Broadband Main Dipole LTE Auxiliary PIFA GPS WiFi Zigbee Monopole The following tables provide the gain specifications for different antenna positions Table 26 Mobile broadband ...

Страница 74: ... Antenna position Bent Antenna position Straight Frequency MHz GPS dBi WLAN dBi GPS dBi WLAN dBi 1561 1602 3 9 Not applicable 3 4 Not applicable 2400 2500 Not applicable 2 7 Not applicable 1 3 Table 29 ZigBee antenna maximum gain dBi Antenna position Bent Antenna position Straight Frequency MHz ZigBee dBi ZigBee dBi 2400 2500 0 4 1 7 De mounting from DIN rail bracket 1 Pull the Edge Gateway down t...

Страница 75: ...able 1 On the Windows computer search for View network connections in the control panel 2 In the list of network devices displayed right click the Ethernet adaptor that you want to use to connect to the Edge Gateway then click Properties 3 On the Networking tab click Internet Protocol Version 4 TCP IPv4 Properties 4 Select Use the following IP address then enter 192 168 2 x where x represents the ...

Страница 76: ...lues at the factory IP address 192 168 2 1 Subnet mask 255 255 255 0 DHCP server Not applicable 1 On the host computer configure the Ethernet adaptor that is connected to the Edge Gateway with a static IPv4 address under the same subnet Set the IPv4 address to 192 168 2 x where x represents the last digit of the IP address for example 192 168 2 2 NOTE Do not set the IPv4 address to the same IP add...

Страница 77: ...r support link based on your requirement or choose the method of contacting Dell that is convenient for you Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area NOTE If you do not have an active internet connection you can find the contact information on your purchase invoice pack...

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