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Troubleshooting

Common Problems

The following table contains general information about common monitor
problems you might encounter and the possible solutions.

Common Symptoms What You

Experience

Possible Solutions

No Video/Power LED
off

No picture

•

Ensure that the video cable

connecting the monitor and

the computer is properly

connected and secure.

•

Verify that the power outlet is

functioning properly using any

other electrical equipment.

•

Ensure that the power button is

depressed fully.

•

Check the “Power LED Button”

option under Energy in OSD

No Video/Power LED
on

No picture or no
brightness

•

Increase brightness & contrast

controls via OSD.

•

Perform monitor self-test

feature check.

•

Check for bent or broken pins

in the video cable connector.

•

Run the built-in diagnostics.

Poor Focus

Picture is fuzzy, blurry,
or ghosting

•

Perform Auto Adjust via OSD.

•

Adjust the Phase and Pixel

Clock controls via OSD.

•

Eliminate video extension

cables.

•

Reset the monitor to

Factory

Settings

•

Change the video resolution to

the correct aspect ratio (16:9).

Shaky/Jittery Video

Wavy picture or fine
movement

•

Perform Auto Adjust via OSD.

•

Adjust the Phase and Pixel

Clock controls via OSD.

•

Reset the monitor to

Factory

Settings

•

Check environmental factors.

•

Relocate the monitor and test

in another room.

Содержание D2015H

Страница 1: ...Model No D2015H Regulatory model D2015Hf User s Guide Dell D2015H ...

Страница 2: ...rictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries ENERGY STAR is a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell Inc has determined that this product meets the ENERGY ...

Страница 3: ...Specifications 11 Resolution Specifications 12 Electrical Specifications 12 Preset Display Modes 12 Physical Characteristics 13 Environmental Characteristics 14 LCD Monitor Quality Pixel Policy 15 Maintenance Guidelines 15 Caring for Your Monitor 15 Setting Up the Monitor 16 Attaching the Stand 16 Connecting Your Monitor 17 Connecting the blue VGA Cable 17 Removing the Monitor Stand 18 Wall Mounti...

Страница 4: ...the Tilt 34 Troubleshooting 35 Self Test 35 Built in Diagnostics 36 Common Problems 37 Product Specific Problems 40 Appendix 41 FCC Notices U S Only and Other Regulatory Information 41 Contact Dell 41 Setting Up Your Monitor 42 Setting the display resolution to 1920 x 1080 Maximum 42 If you have a Dell desktop or a Dell portable computer with Internet access 43 If you have a non Dell desktop porta...

Страница 5: ... the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base Power Cable varies with countries VGA Cable Drivers and Documentation media Quick Setup Guide Safety and Regulatory Information ...

Страница 6: ...ability Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media which includes an information file INF Image Color Matching File ICM and product documentation ENERGY STAR ...

Страница 7: ...About Your Monitor 7 Identifying Parts and Controls Front View 1 1 ...

Страница 8: ...About Your Monitor Side View Right Side Bottom View Label Description Use 1 AC power connector To connect the monitor power cable 2 VGA connector To connect your computer to the monitor using a VGA cable ...

Страница 9: ...e power consumption and signaling of this automatic power saving feature VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active Blue 21 W Maximum 17 W Typical Active off mode Inactive Inactive Blank Amber Less than 0 5 W Switch off Off Less than 0 5 W The OSD will only function in the normal operation mode When any button except power...

Страница 10: ...ts 15 pin D Sub connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 11: ...Model number D2015H Screen type Active matrix TFT LCD Panel Type VA Viewable image Diagonal 496 06 mm 19 53 inches Horizontal Active Area 434 88 mm 17 12 inches Vertical Active Area 238 68 mm 9 40 inches Area 103797 2 mm2 160 93 inches2 Pixel pitch 0 2265 x 0 221 mm Viewing angle Horizontal 178 typical Vertical 178 typical Luminance output 250 cd m typical Contrast ratio 3000 to 1 typical Faceplat...

Страница 12: ...o 240 VAC 50 Hz or 60 Hz 3 Hz 1 5 A typical Inrush current 120 V 30 A Max 240 V 60 A Max Preset Display Modes The following table lists the preset modes for which Dell guarantees image size and centering Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 3...

Страница 13: ...inches Depth 167 3 mm 6 59 inches Dimensions without stand Height 283 9 mm 11 18 inches Width 468 3 mm 18 44 inches Depth 45 0 mm 1 77 inches Stand dimensions Height 139 7 mm 5 50 inches Width 181 1 mm 7 13 inches Depth 167 3 mm 6 59 inches Weight Weight with packaging 3 48 kg 7 67 lb Weight with stand assembly and cables 2 87 kg 6 33 lb Weight without stand assembly For wall mount or VESA mount c...

Страница 14: ... C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft max Non operating 12 191 m 40 000 ft max Thermal dissipation 71 7 BTU hour maximum 58 0 BTU hour typical ...

Страница 15: ...AUTION Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your antistatic screen slightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the antistatic coating Do not use benzene th...

Страница 16: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Страница 17: ...ns To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the blue analog VGA display connector cable to the corresponding video port on the back of your computer Connecting the blue VGA Cable Note The graphics are used for the purpose of illustration only Appearance on the computer may vary ...

Страница 18: ... to the respective stand setup guide for the removal instructions After placing the monitor panel on a soft cloth or cushion complete the following steps to remove the base 1 Push the release latch located in a hole just above the stand 2 Once the latch is released remove the base away from the monitor 3 Lift the stand up and away from the monitor ...

Страница 19: ...lace the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Attach the mounting bracket from the wall mounting kit to the LCD 4 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 2 29 kg ...

Страница 20: ...n the front of the monitor to adjust the image settings Front Panel Keys Description 1 Use this button to launch Brightness Contrast Menu 2 Use this button to activate automatic setup and adjustment The following dialog appears on a black screen as the monitor self adjusts to the current input 3 4 Use this button key to launch the on screen display OSD ...

Страница 21: ...eys Description A Up Use the Up key to adjust increase ranges items in the OSD menu B Down Use the Down key to adjust decrease ranges items in the OSD menu C OK Use the OK key to confirm your selection D Back Use the Back key to go back to the previous menu ...

Страница 22: ...ton to launch the OSD menu and display the main menu Main Menu 2 Press the and buttons to toggle between options in the Menu As you move from one icon to another the option name is highlighted 3 To select the highlighted item on the menu press the button again 4 Press the and buttons to select the desired parameter 5 Press the button to enter the slide bar and then use the or buttons according to ...

Страница 23: ...djust the Brightness Contrast Brightness Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen Adjust brightness first and adjust contrast only if you need further adjustme...

Страница 24: ... adjusts to the current input Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables ...

Страница 25: ...monitor s color settings Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI to DVI adapter YPbPr Select this option if your DVD player supports only YPbPr output ...

Страница 26: ... the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color mode Reset Color Settings Resets your monitor s color settings to the factory defaults ...

Страница 27: ... 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine...

Страница 28: ... Operating the Monitor Energy Power Button LED Allows you to set the power LED indicator on or off during active to save energy Reset Energy Settings Select this option to restore default Energy Settings ...

Страница 29: ...ent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key NOTE When the OSD is locked pressing the menu key takes you directly to the OSD setti...

Страница 30: ...ows a software on your computer to adjust the monitor display settings like the brightness color balance etc Enable Default Optimizes the performance of your monitor and provides a better customer experience Disable Disables the DDC CI option and the following message appears on the screen ...

Страница 31: ...itioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning message appears once user selects Enable LCD Conditioning Reset Other Settings Select this option to restore default other settings such as DDC CI Factory Reset Resets all OSD settin...

Страница 32: ...wing message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled ...

Страница 33: ...tor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input If VGA cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 5 minutes if left at this state See Solving Problems for more information ...

Страница 34: ... Click OK If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support site for...

Страница 35: ...ating the Monitor 35 Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Страница 36: ...ck of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains blue Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operation ...

Страница 37: ...om the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 t...

Страница 38: ...gy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Eliminate video extension cables Res...

Страница 39: ... see Dell Support site at http www dell com support monitors Brightness Problems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Horizontal Vertical Lines Screen h...

Страница 40: ...rmittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the Color Setting Mode in the Color Settings OSD to Graphics or Video dependin...

Страница 41: ...button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in prope...

Страница 42: ...nce that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some...

Страница 43: ...ws 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Screen Resolution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the prov...

Страница 44: ...or Windows 8 1 1 For Windows 8 or Windows 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Personalization 3 Click Change Display Settings 4 Click Advanced Settings 5 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated dr...

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