Printing quality problems
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5. Troubleshooting
Loose toner
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Clean the inside of the machine (see "Cleaning the machine" on page 42).
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Check the paper type and quality.
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Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 40).
If the problem persists, the machine may require repair. Contact a service representative.
Character voids
Character voids are white areas within parts of characters that should be solid black:
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You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
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The paper may not meet paper specifications.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
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The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.
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The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
page 40).
If the problem persists, the machine may require repairing. Contact a service representative.
Condition
Suggested Solutions
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