more information visit our website at www.
definitivetech
.com
15
Service
Service and warranty work on your Definitive product will
normally be performed by the Definitive Technology retailer or
importer. If, however, you wish to return the product to us, please
contact us first, describing the problem and requesting proper
authorization. Please note: Definitive phone and email technical
support is offered only in English.
Product Servicing
The address given in this booklet is the address of our offices.
Under no circumstances should loudspeakers be shipped to our
offices or returned without contacting us first and obtaining return
authorization. e-mail:
Technical Assistance
If you have any questions, please contact the Definitive
Technology dealer or importer you purchased your product
from. If they are unable to help you, please contact us directly.
(800) 228-7148 (North America), 01 (410) 363-7148, email:
Contact Us Directly
Address:
Definitive Technology
11433 Cronridge Drive, Suite K
Owings Mills, MD 21117 USA
Call:
800-228-7148
Visit:
www.DefinitiveTech.com
Email:
Twitter:
@DefinitiveTech
Limited Warranty
5-Years for Drivers and Cabinets, 3-Years for Electronic Components
DEI Sales Co., dba Definitive Technology (herein “Definitive”), warrants to the original retail
purchaser only that this Definitive loudspeaker product (the “Product”) will be free from defects
in material and workmanship for a period of five (5) years covering the drivers and cabinets,
and three (3) years for the electronic components from the date of the original purchase from a
Definitive Authorized Dealer. If the Product is defective in material or workmanship, Definitive or
its Authorized Dealer will, at its option, repair or replace the warranted product at no additional
charge, except as set forth below. All replaced parts and Product(s) become the property of
Definitive. Product that is repaired or replaced under this warranty will be returned to you, within
a reasonable time, freight collect. This warranty is non-transferrable and is automatically void if the
original purchaser sells or otherwise transfers the Product to any other party. This Warranty does
not include service or parts to repair damage caused by accident, misuse, abuse, negligence,
inadequate packing or shipping procedures, commercial use, voltage in excess of the rated
maximum of the unit, cosmetic appearance of cabinetry not directly attributable to defects in
material or workmanship. This warranty does not cover the elimination of externally generated
static or noise, or the correction of antenna problems or weak reception. This warranty does
not cover labor costs or damage to the Product caused by installation or removal of the Product.
Definitive Technology makes no warranty with respect to its products purchased from dealers or
outlets other than Definitive Technology Authorized Dealer.
This Warranty applies only to Products purchased in Canada, the United States of America,
its possessions, and U.S. and NATO armed forces exchanges and audio clubs.
The Warranty terms and conditions applicable to Products purchased in other countries are
available from the Definitive Technology Authorized Distributors in such countries.
The warranty is automatically void if:
1) The product has been damaged, altered in any way mishandled during transportation or
tampered with. 2) The product is damaged due to accident, fire, flood, unreasonable use, misuse,
abuse, customer applied cleaners, failure to observe manufacturers warnings, neglect or related
events. 3) Repair or modification of the Product has not been made or authorized by Definitive
Technology. 4) The product has been improperly installed or used. Product must be returned
(insured and prepaid), together with the original dated proof of purchase to the Authorized Dealer
from whom the Product was purchased, or to the nearest Definitive factory service center. Product
must be shipped in the original shipping container or its equivalent. Definitive is not responsible or
liable for loss or damage to Product in transit. This limited warranty is the only express warranty
that applies to your product. Definitive neither assumes nor authorizes any person or entity to
assume for it any other obligation or liability in connection with your product or this warranty.
All other warranties, including but not limited to express, implied, warranty of merchantability or
fitness for a particular purpose, are expressly excluded and disclaimed to the maximum extent
allowed by law. All implied warranties on product are limited to the duration of this expressed
warranty. Definitive has no liability for acts of third parties. Definitive’s liability, whether based on
contract, tort, strict liability, or any other theory, shall not exceed the purchase price of the product
for which a claim has been made. Under no circumstance will Definitive bear any liability for
incidental, consequential or special damages. The consumer agrees and consents that all disputes
between the consumer and Definitive shall be resolved in accordance with California laws in San
Diego County, California. Definitive reserves the right to modify this warranty statement at any
time. Some states do not allow the exclusion or limitation of consequential or incidental damages,
or implied warranties, so the above limitations may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.
Technology acknowledgements
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are
trademarks of Dolby Laboratories.
Manufactured under license under U.S. Patent Nos: 5,956,674; 5,974,380; 6,487,535 & other
U.S. and worldwide patents issued & pending. DTS, the Symbol, & DTS and the Symbol together
are registered trademarks & DTS Digital Surround and the DTS logos are trademarks of DTS, Inc.
© DTS, Inc. All Rights Reserved.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are
trademarks or registered trademarks of HDMI licensing LLC in the United States and other
countries.
TruSurround HD4 is a trademark of SRS Labs, Inc. TruSurround HD4 technology is incorporated
under license form SRS Labs, Inc.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and
any use of such marks by Definitive Technology is under license. Other trademarks and trade
names are those of their respective owners.
The “aptX
®
software is copyright CSR plc or its group companies. All rights reserved. The aptX®
mark and the aptX logo are trademarks of CSR plc or one of its group companies and may be
registered in one or more jurisdictions.”
For patent information, please visit
www.definitivetech.com/patents/
