more information visit our website at www.
definitivetech
.com
13
Tips, Troubleshooting, Frequently
Asked Questions (FAQ)
1.
Q:
I just purchased this product, and a part is missing.
What should I do?
Answer:
You have several options. You can contact the dealer who
sold you the product, or you can e-mail or call us. Please provide
us with the serial number of your product; a description of what
part is missing; and the name of the dealer you purchased the
product from. Customers outside the US and Canada should contact
the Definitive Importer in your country. Our list of international
distributors can be found here:
http://www.definitivetech.com/
Dealers/International.aspx
2.
Q:
How do I get in touch with Definitive tech support?
Answer:
You can e-mail: [email protected] or call (800) 228-
7148 (US and Canada), +1 (410) 363-7148 (all other countries).
Tech support is offered only in English.
3.
Q:
What is Definitive’s web site address?
Answer:
www.definitivetech.com
4.
Q:
I believe something is wrong, and the product needs service.
What do I do?
Answer:
You have several options. You can contact the dealer who
sold you the product, or you can e-mail or call us. Please provide us
with the serial number of your product; a description of what part
is missing; and the name of the dealer you purchased the product
from. Customers outside the U.S. and Canada should contact
the Definitive Technology importer in your country:
http://www.
definitivetech.com/Dealers/International.aspx
5.
Q:
I want to order a replacement remote control. How do I do that?
Answer:
You have several options. You can contact the dealer who
sold you the product, or you can e-mail or call us. Please provide us
with the serial number of your product, and the name of the dealer
you purchased the product from. Customers outside the U.S. and
Canada should contact the Definitive Technology importer in your
country:
http://www.definitivetech.com/Dealers/International.aspx
6.
Q:
Does the SoloCinema support 3D video?
Answer:
Yes, via the HDMI 1.4a inputs and output to the TV.
7.
Q:
How do I set the crossover and channel balance settings?
Answer:
You don’t need to make any crossover settings or
adjustments. SoloCinema Studio is a complete system, with
subwoofer and main system crossover points already preset.
8.
Q:
Where should I put the subwoofer?
Answer:
We encourage subwoofer experimentation! Your subwoofer
and room interact to create the bass that you hear and feel. In
general, placing the subwoofer along the wall, or in a corner, will
reinforce the bass response and create a better listening experience.
The subwoofer is wireless, so try different places in the room until
you are satisfied with the bass that you experience.
9.
Q:
Should I mount the bar below, or above, my TV set?
Answer:
The bar can be placed either above, or below,
the TV set, but close to ear level will sound best.
10.
Q:
Can the sound bar be mounted to TV brackets that feature
pivoting arms?
Answer:
Yes, but make sure that you leave enough clearance below
the TV to mount the sound bar! The combined weight of the TV, the
bracket, and the SoloCinema Studio sound bar MUST be less than
the rated weight capacity of the TV mount being used. You may or
may not need to use the SoloCinema wall bracket, depending upon
the pivoting mount being used.
11.
Q:
I can hear sound coming out of the bar, but don’t see anything
on the television.
Answer:
Getting multiple components to talk to each other can
sometimes be problematic. Some owners occasionally experience
issues such as:
• “I can see picture on the TV, but I can’t hear anything
out of the bar.”
• “I plugged in a source with HDMI and it just
doesn’t work.”
• “A component in my system is frozen and won’t let
me control it.”
HDMI is an elegant, high performance way to connect audio/
video components. In rare circumstances, such issues as the ones
listed above can occur. When you encounter problems like this,
please try the following troubleshooting steps:
1. Confirm that the Television and SoloCinema Studio are set to
the correct inputs and that the Volume is set to a reasonable
level
2. Toggle inputs on the bar (select a different input and then
switch back)
3. Confirm that all cables are plugged in completely
4. Unplug the HDMI cable from the source and plug it back in
5. Power cycle all components in the system
6. Unplug the power cable from each component in the entire sys-
tem (TV, SoloCinema Studio, and all sources). Wait 3 minutes
before restoring power.
Note: If the trouble shooting tips above do not help you resolve
your issue, please ensure that all devices in your system have up-
to-date firmware. With many of todays ‘Smart’ (internet connected)
TV’s, Blu-ray players, and game systems, this can be as easy as
going into a menu and instructing the device to check for updates.
We recommend installing any and all updates when they become
available for all your devices.
Definitive’s customer service team is eager to help you resolve any issue
that arises. Please contact customer service by phone or email, or visit
www.definitivetech.com/support
Toll Free (USA & Canada): (800) 228-7148
Phone. (410) 363-7148
Fax. (410) 363-9998
Email.
Hours: Monday – Friday
9:30 AM – 6:00 PM EST (GMT-5)
