7.6 Troubleshooting
The following table lists the symptoms, the possible causes, and the possible corrective actions for common problems.
Refer to the other sections of the user manual for detailed explanations on how to implement the corrective actions.
If the unit continues to be non-functional, refer the unit for servicing. (Refer to
of this manual for contact
information.)
Symptom
Possible Cause
Corrective Action
Unit will not turn on
Battery pack not inserted
Insert battery pack
Battery pack depleted or
needs servicing
Replace battery pack
or call for service
Unit needs servicing
Call for service
Unit immediately turns off
Battery pack depleted
Replace battery pack
Unit needs servicing
Call for service
ASI flashes red and/or unit makes periodic
”beep” sound
Unit needs servicing
Go to AED Status
Screen by pressing the
CENTER softkey button
or call for service
Battery pack non-functional
Replace battery pack
Defibrillation pads are not
pre-connected to unit
Connect defibrillation
pads to unit
Defibrillation pads
or battery pack expired
Replace expired
component
ASI does not flash at all
Battery pack not inserted
Insert battery pack
Battery pack is low
or needs servicing
Replace battery pack
or call for service
Unit needs servicing
Call for service
Power on test failed,
service code “xxxx”
Unit needs servicing
Record code number
and call for service
Battery test failed,
service code “xxxx”
Battery pack needs servicing
Record code number
and call for service
Service required
Unit needs servicing
Call for service
“Replace battery now” prompt
Battery pack capacity is
critically low
Unit may not deliver a
shock, replace battery
pack immediately
“Battery low” prompt
Battery pack capacity is
getting low
Replace battery pack as
soon as possible
Display screen does not work
Battery pack depleted
Replace battery pack
Battery pack not
inserted properly
Make sure battery pack
is oriented correctly and
fully inserted
Unit needs servicing
Call for service
“ Plug in pads connector” prompt
Pads connector not plugged in
Plug in pads connector
Pads connector broken
Replace pads
Unit’s connector broken
Call for service
7.
Maintenance
And
Tr
oubleshooting
38
DAC-E2510EN-BA
