DCT OSSmosis 5 Скачать руководство пользователя страница 1

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DCT Telecom Group, Inc. | 440.892.0300 | [email protected] | www.4dct.com

OSSmosis 5 User Guide

Call Center Agent Default Settings

Содержание OSSmosis 5

Страница 1: ...DCT Telecom Group Inc 440 892 0300 customerservice 4dct com www 4dct com OSSmosis 5 User Guide Call Center Agent Default Settings...

Страница 2: ...state before the next call is delivered to them 2 Force agent to unavailable on Do Not Disturb activation If the agent activates Do Not Disturb while signed into their queue s this will automatically...

Страница 3: ...available agent while signed in and in an Available state this will automatically force them into an Unavailable state A default Unavailable Bounced code can be created in order to track which agents...