Dataradio HiPR-900, Руководство пользователя, Страница: 12 / 36

1.2.3 Configuration
HiPR-900 units are factory-configured to default settings. Configuration changes or upgrades are web-
based.
1.3 Factory Technical Support
The Technical Support department of DATARADIO
®
provides customer assistance on technical prob-
lems and serves as an interface with factory repair facilities.
Dataradio COR Ltd.
299 Johnson Avenue, Suite 110
Waseca, MN 56093-0833
Technical Support hours are: Monday to Friday 7:30 AM to 4:30 PM, Central Time
Phone: 1-800-992-7774 or 1-507-833-8819 and Fax: 1-507-833-6748
Support Fax: 1-507-833-6758
Email: support@dataradio.com
1.4 Product Warranty
The HiPR-900 radiomodem is backed by Dataradio COR Ltd.'s two-year warranty excluding third party
components which are covered by their respective manufacturer's warranty.
Dataradio's Data Telemetry Product Warranty statement is in Appendix 1 and included in .pdf format on
CD versions of Dataradio technical manuals.
1.5 Replacement Parts
This product is not field-serviceable, except by the replacement of a complete unit. Specialized equipment
and training is required to repair logic boards and radio modules.
Contact Technical Support for service information before returning equipment. A Technical Support rep-
resentative may suggest a solution eliminating the need to return equipment.
1.5.1 Factory Repair
Dataradio products are designed for long life and failure-free operation. If a problem arises, factory ser-
vice is available. Contact the Technical Service Department before returning equipment. A service repre-
sentative may suggest a solution eliminating the need to return equipment.
A Return Material Authorization (RMA) number is required when returning equipment to Dataradio for
repair. Contact the Technical Service Department at 1-800-992-7774, extension 6290 to request a RMA
number. Be prepared to give the equipment model and serial number, your account number (if known),
and billing and shipping addresses.
Include the RMA number, a complete description of the problem, and the name and telephone number of
a contact person with the returned units. This information is important. The technician may have ques-
tions that need to be answered to identify the problem and repair the equipment. The RMA number helps
locate your equipment in the repair lab if there is a need to contact Dataradio concerning the equipment.
Units sent in for repair will be returned to the customer re-tuned to the current Dataradio Test and Tune
Procedure and will conform to all specifications noted in this section.
120 40515-100a HiPR900 User Manual 11