GENERAL INFORMATION
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001-3282-101/102
1.4 PRODUCT WARRANTY
The warranty statement for the Integra-TR is available by contacting your sales representative or by
sending your request to Dataradio COR Ltd. (see Section 1.3 for address).
1.5 REPLACEMENT PARTS
This product is normally not field-serviceable, except by the replacement of complete units. Specialized
equipment and training is required to repair logic boards and radio modems.
1.6 FACTORY REPAIR
Dataradio products are designed for long life and failure-free operation. If a problem arises, factory
service is available. Contact the Technical Service Department before returning equipment. A service
representative may suggest a solution eliminating the need to return equipment.
A Return Material Authorization (RMA) is required when returning equipment to Dataradio for repair.
Contact the Technical Service Department at 800-992-7774, extension 6707 to request an RMA number. Be
prepared to give the equipment model and serial number, your account number (if known), and billing and
shipping addresses.
Include the RMA number, a complete description of the problem, and the name and phone number of a
contact person with the returned units. This information is important. The technician may have questions that need
to be answered to identify the problem and repair the equipment. The RMA number helps locate your equipment
in the repair lab if there is a need to contact Dataradio concerning the equipment. Units sent in for repair will be
returned to the customer re-tuned to the current Dataradio Test and Tune Procedure and will conform to all
specifications noted in this section
Customers are responsible for shipping charges (to Dataradio) for returned units in warranty. Units in
warranty are repaired free of charge unless there is evidence of abuse or damage beyond the terms of the warranty.
Dataradio covers return shipping costs for equipment repaired while under warranty.
Units out of warranty are subject to repair service charges. Customers are responsible for shipping charges
(to and from Dataradio) on units out of warranty. Return shipping instructions are the responsibility of the
customer.