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Troubleshooting

QUICK REFERENCE GUIDE   

31

TROUBLESHOOTING

PROBLEM

POSSIBLE CAUSE

POSSIBLE SOLUTION

Nothing happens 
when the scan button 
is pulled.

No power to the 
imager.

Check system power. 
Ensure power supply 
is connected.

Interface or 
power cables are 
loose.

Ensure all cable 
connections are 
secure.

LED comes on, but 
bar code is not 
decoded.

Imager not 
programmed for 
correct bar code 
type.

Ensure reader is 
programmed to read 
the type of bar code 
scanned. Refer to the 
PRG for more 
information.

Bar code label is 
unreadable.

Check the label to 
ensure it is not 
defaced. Try to scan 
another bar code type.

Distance between 
reader and bar 
code is incorrect.

Move imager closer to 
or further from the bar 
code.

Bar code is decoded 
but not transmitted 
to the host.

Imager not 
programmed for 
the correct host 
type.

Scan the appropriate 
host type bar code. 
Refer to the PRG for 
more information.

NOTE: For detailed troubleshooting, refer to the 
PRG (Product Reference Guide).

Содержание QuickScan 2500 Series

Страница 1: ...QuickScan 2500 QUICK REFERENCE GUIDE General Purpose Corded Handheld Area Imager Bar Code Reader...

Страница 2: ...y be downloaded from the Data logic website www datalogic com If you visit our website and would like to make comments or suggestions about this or other Datalogic publica tions please let us know via...

Страница 3: ...tern on Linear bar code 8 QuickScan QW2500 8 QuickScan QW2500 s Aiming System 8 RelativeSizeandLocationof QuickScan QW2500 s Aiming System Pattern on 2D Matrix Symbol 8 RelativeSizeandLocationof Quick...

Страница 4: ...e Label Reading 26 Technical Specifications 27 LED and Beeper Indications 30 Troubleshooting 31 Warranty 32 Ergonomic Recommendations 33 Technical Support 33 Support Through the Website 33 Reseller Te...

Страница 5: ...use the Soft ware solely on the Datalogic Product in which it is embedded or for which it is intended for use in machine readable form only solely for End User s internal business purposes 1 2 End Use...

Страница 6: ...on your acceptance of such superseding Agreement In addition either party may terminate this Agreement at any time Subject to the foregoing termination shall be effective upon notice to the other par...

Страница 7: ...documenta tion 2 unauthorized use or disclosure of Software and 3 use of Soft ware in combination with software hardware systems or other items not provided by Datalogic 7 Support End User may request...

Страница 8: ...by the authors and owners thus all such information is pro vided in its native language form without modification or translation Please reference and review the above mentioned information to identif...

Страница 9: ...y shall be entitled to reasonable attorneys fees both at trial and on appeal For Asia Pacific Countries The validity interpretation and construction of the Agreement shall be governed by and construed...

Страница 10: ...ustomers with the very latest in Datalogic soft ware technology The only exception to this policy is when the buyer has a signed contract with Datalogic that clearly defines the terms and conditions f...

Страница 11: ...s of the operator during the daily scanning activities While the QW2500 model features a very intuitive blue dot aimer the more sophisticated extreme precision aimer of the QD2500 model consists of tw...

Страница 12: ...e to auto sense mode and allow to automatically detect a bar code inside the field of view Decoding The QuickScan QD2500 and QW2500 reliably decode all standard 1D linear and 2D bar codes including GS...

Страница 13: ...as a holder The QuickScan QD2500 reader automatically recognizes the insertion and changes its Scan Mode to allow the user to operate in hands free mode NOTE For QuickScan QD2500 to use the Stand Aut...

Страница 14: ...driver or a similar tool pull out the End Cap from the scanner plastic enclosure 2 Sequence of extraction of the End Cap 3 The End Cap is completely removed from the scanner NOTE For QuickScan QD2500...

Страница 15: ...d communicating with its host 1 First connect the Cable to the reader then to the Host as shown below 2 Configure the Interface see page 11 3 Program the Reader starting on page page 19 optional as ne...

Страница 16: ...handle 3 Take a paper clip and modify it as shown in the figure below Insert the end of the paper clip into the hole and press it to push on the clip that holds the connec tor As you apply pressure pu...

Страница 17: ...ader is equipped with an internal Motionix motion sensing function which activates the aiming system on device motion The intelligent aiming system indicates the field of view which should be position...

Страница 18: ...SCAN 2500 Relative Size and Location of QuickScan QD2500 s Aiming System Pattern on Linear bar code QuickScan QW2500 QuickScan QW2500 s Aiming System Relative Size and Location of QuickScan QW2500 s A...

Страница 19: ...ogies with smaller bars or elements mil size should be read closer to the unit Symbologies with larger bars or elements mil size should be read farther from the unit If the aiming system is centered y...

Страница 20: ...supported by the reader and scan the appropriate bar code to select your system s correct interface type according to your application For interfaces other than those listed in this manual see the Qui...

Страница 21: ...can the appropriate programming bar code to select the interface type for your system NOTE Unlike some other programming features and options interface selections require that you scan only one progra...

Страница 22: ...andard interface a Available only for QuickScan QD2500 Select RS232 WNa RS 232 Wincor Nixdorf Select RS 232 OPOSa RS 232 for use with OPOS UPOS JavaPOS Select USB COM STDb USB Com to simulate RS 232 s...

Страница 23: ...e QUICK REFERENCE GUIDE 13 USB OEM Select USB OEM USB OEM can be used for OPOS UPOS JavaPOS USB COMPOSITE Select USB Composite USB Composite Keyboard COM IBM46XX Select IBM46xx Port 9ba a Available on...

Страница 24: ...Scan QD2500 KEYBOARD Select KBD AT AT PS 2 25 286 30 286 50 50Z 60 70 80 90 95 w standard key encoding Select KBD AT NK IBM AT PS2 with standard key encoding but without external keyboard Select KBD A...

Страница 25: ...ey encoding AT PS 2 25 286 30 286 50 50Z 60 70 80 90 95 w Std Key Encoding Keyboard Wedge for IBM AT PS2 with standard key encoding but without external keyboard AT PS 2 25 286 30 286 50 50Z 60 70 80...

Страница 26: ...uring the Interface 16 QUICKSCAN 2500 COUNTRY MODE ENTER EXIT PROGRAMMING MODE Country Mode U S Country Mode Belgium Country Mode Croatia Country Mode Czech Republic Country Mode Denmark Country Mode...

Страница 27: ...erface QUICK REFERENCE GUIDE 17 COUNTRY MODE CONTINUED Country Mode French Canadian Country Mode Germany Country Mode Hungary Country Mode Italy Country Mode Japanese 106 key Country Mode Lithuanian C...

Страница 28: ...ing the Interface 18 QUICKSCAN 2500 COUNTRY MODE CONTINUED Country Mode Poland Country Mode Portugal Country Mode Romania Country Mode Slovakia Country Mode Spain Country Mode Sweden Country Mode Swit...

Страница 29: ...scan of that single label to enact the change Other bar codes require the reader to be placed in Program ming Mode prior to scanning them Scan an ENTER EXIT bar code once to enter Programming Mode sc...

Страница 30: ...e interface This only applies to alternate key encoding interfaces It does not apply to USB keyboard default value NOTE Factory defaults are based on the interface type Be sure your reader is configur...

Страница 31: ...es the format in which the reader sends character data This applies to keyboard wedge interfaces This does not apply when an alternate key encoding key board is selected default value CAPS LOCK STATE...

Страница 32: ...The illuminator will remain on until the symbol is decoded As you read code symbols adjust the distance at which you are holding the reader Aiming System A number of options for customizing control o...

Страница 33: ...Time1 expires a label has been read the trigger is released Trigger Hold Multiple When the trigger is pulled scan ning starts and the product scans until the trigger is released or Scanning Active Ti...

Страница 34: ...ader is always ready for code reading Double Read Timeout1 prevents undesired multiple reads Object Detection The scanner looks for changes within its field of view The Aiming Pattern is always on to...

Страница 35: ...ng Modes QUICK REFERENCE GUIDE 25 default value SCAN MODE CONTINUED Scan Mode Flashinga Scan Mode Always ON Stand Mode a Controlled by Flash On Time and Flash Off Time See the PRG to program these par...

Страница 36: ...owledged or transmitted to the host It is active only while the scanner is in Trigger Single mode If the scanner switches to a dif ferent Read Mode Pick Mode is automatically disabled default value MU...

Страница 37: ...Ah 11 7W h Max Scan Rate 60 frames sec Reading Indicators Top illumination Good Read Spot Beep ENVIRONMENTAL CHARACTERISTICS Operating Tempera ture 0 C to 50 C 32 F to 122 F Storage Temperature 40 C t...

Страница 38: ...ic configuration QUICKSCAN QD2500 DOF DEPTH OF FIELD TYPICAL A B a All 1D codes are Code 39 All labels grade A typical environmental light 20 C label inclination 10 b The values are obtained with the...

Страница 39: ...5 IATA 2of5 Air cargo code Code 11 Codabar Codabar NW7 ABC Codabar EAN 128 Code 93 MSI PZN Plessey Anker Plessey GS1 DataBar Omnidirectional GS1 DataBar Limited GS1 DataBar Expanded GS1 DataBar Trunca...

Страница 40: ...inter face the LED blinks until enumeration with the host is completed Imager beeps four times at highest frequency and volume upon power up Good Read Upper green LED comes on for programmed time def...

Страница 41: ...code type Ensure reader is programmed to read the type of bar code scanned Refer to the PRG for more information Bar code label is unreadable Check the label to ensure it is not defaced Try to scan a...

Страница 42: ...e unit consumable items 7 use of counterfeit or replacement parts that are neither manu factured nor approved by Datalogic for use in Datalogic manufactured Products 8 any damage or malfunctioning cau...

Страница 43: ...its website Log on to www datalogic com For quick access from the home page click on the search icon and type in the name of the product you re look ing for This allows you access to download Data Sh...

Страница 44: ...ecom mended for use on Datalogic s Quickscan 2500 Enclosures WARNING Be sure to turn off power and unplug the device from electrical outlet before cleaning CAUTION DO NOT use abrasive pads or cleaning...

Страница 45: ...eaning solution Be sure to apply the solution to your cloth first Wring excessive liquid from the cloth 2 Use the cloth to wipe down the surface of the unit Use cotton swabs lightly moistened to reach...

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Страница 48: ...ed in any form or by any means or for any purpose without the express written permission of Datalogic S p A and or its affiliates Datalogic and the Datalogic logo are registered trademarks of Datalogi...

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