Datalogic USA, Inc. Limited Factory Warranty
Quick Reference Guide
9
Datalogic USA, Inc. Limited Factory Warranty
Warranty Coverage
Datalogic warrants to Customer that this product will be free from defects in materials and workman-
ship for a period of 90 days from product shipment.
Datalogic USA (“Datalogic”) hardware products are warranted against defects in material and work-
manship under normal and proper use. The liability of Datalogic under this warranty is limited to fur-
nishing the labor and parts necessary to remedy any defect covered by this warranty and restore the
product to its normal operating condition. Repair or replacement of product during the warranty does
not extend the original warranty term. Products are sold on the basis of specifications applicable at the
time of manufacture and Datalogic has no obligation to modify or update products once sold.
If Datalogic determines that a product has defects in material or workmanship, Datalogic shall, at its
sole option repair or replace the product without additional charge for parts and labor, or credit or
refund the defective products duly returned to Datalogic. To perform repairs, Datalogic may use new or
reconditioned parts, components, subassemblies or products that have been tested as meeting appli-
cable specifications for equivalent new material and products. Customer will allow Datalogic to scrap
all parts removed from the repaired product. The warranty period shall extend from the date of ship-
ment from Datalogic for the duration published by Datalogic for the product at the time of purchase
(Warranty period). Datalogic warrants repaired hardware devices against defects in workmanship and
materials on the repaired assembly for a 90 day period starting from the date of shipment of the
repaired product from Datalogic or until the expiration of the original warranty period, whichever is lon-
ger. Datalogic does not guarantee, and it is not responsible for, the maintenance of, damage to, or loss
of configurations, data, and applications on the repaired units and at its sole discretion can return the
units in the “factory default” configuration or with any software or firmware update available at the
time of the repair (other than the firmware or software installed during the manufacture of the prod-
uct). Customer accepts responsibility to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Datalogic of the claimed
defect before the expiration of the applicable Warranty period and obtain from Datalogic a return
authorization number (RMA) for return of the product to a designated Datalogic service center. If Data-
logic determines Customer’s claim is valid, Datalogic will repair or replace product without additional
charge for parts and labor. Customer shall be responsible for packaging and shipping the product to the
designated Datalogic service center, with shipping charges prepaid. Datalogic shall pay for the return of
the product to Customer if the shipment is to a location within the country in which the Datalogic ser-
vice center is located. Customer shall be responsible for paying all shipping charges, duties, taxes, and
any other charges for products returned to any other locations. Failure to follow the applicable RMA
policy, may result in a processing fee. Customer shall be responsible for return shipment expenses for
products which Datalogic, at its sole discretion, determines are not defective or eligible for warranty
repair.
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