Chapter 5
132
Service and Support
If you have difficulty using the DT3152-LS board, Data Translation’s
Technical Support Department is available to provide prompt
technical assistance. Support upgrades, technical information, and
software are also available.
All customers can always obtain the support needed. The first 90
days are complimentary, as part of the product’s original warranty, to
help you get your system running. Customers who call outside of this
time frame can either purchase a support contract or pay a nominal
fee (charged on a per-incident basis).
For “priority support,” purchase a support contract. Support
contracts guarantee prompt response and are very affordable; contact
your local sales office for details.
Refer to the Data Translation Support Policy located at the end of this
manual for a list of services included and excluded in our standard
support offering.
Telephone Technical Support
Telephone support is normally reserved for original warranty and
support-contract customers. Support requests from non-contract or
out-of-warranty customers are processed after requests from original
warranty and support-contract customers.
For the most efficient service, please complete the form on
and be at your computer when you call for technical support. This
information helps to identify specific system and
configuration-related problems and to replicate the problem in house,
if necessary.
You can reach the Technical Support Department by calling
(508) 481-3700 x1401.
Содержание DT3152-LS
Страница 1: ...MACH Series UM 16481 F DT3152 LS User s Manual ...
Страница 4: ......
Страница 16: ...About this Manual xvi ...
Страница 17: ...1 1 Overview Features 2 Supported Software 4 Accessories 6 ...
Страница 142: ...Chapter 4 126 ...
Страница 143: ...127 5 Troubleshooting General Checklist 128 Service and Support 132 If Your Board Needs Factory Service 136 ...
Страница 153: ...137 A Specifications ...
Страница 156: ...Appendix A 140 ...
Страница 157: ...141 B Connector Pin Assignments Connector J1 Pin Assignments 142 Connector J2 Pin Assignments 144 ...
Страница 162: ...Appendix B 146 ...
Страница 192: ...Appendix C 176 ...
Страница 193: ...177 D Asynchronous Reset Cameras ...
Страница 196: ...Appendix D 180 ...
Страница 210: ......
Страница 214: ......