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6. Warranty Information
6.1 Returns Policy
DARAY's standard warranty is 12 months. However, this period may be extended for most lighting products*
free of charge by completing and submitting the warranty registration.
We want you to be completely satisfied with your purchase. If you need to return goods purchased from DARAY
Ltd, please read the following information carefully.
The DARAY Ltd returns policy provides guidance on when you can return goods we have supplied, and what you
can expect from us once you do. To see our detailed returns policy and procedure visit
www.daray.co.uk/returns
TYPE OF RETURN REMEDY
DAMAGED GOODS
Goods which are physically damaged on delivery
We must be notified within 24 hours of receipt.
Dead On Arrival (DOA)
Goods which do not work
Goods which do not work on arrival or develop a fault within
28 days, we will advance replace the item.
GOODS DEVELOPING A FAULT
Goods which have developed a fault within the
warranty period.
If the fault develops after 28 days, but within the warranty
period, we will initiate the returns procedure.
NON WARRANTY
Goods which have developed a fault outside the
warranty period.
If a fault develops outside the warranty period, we will
initiate the returns procedure charges may be applicable.
OTHER
Any situation which is not covered by any of the
above.
We will always try to help, but we cannot normally offer a
refund.
For additional clarification, please refer to our terms and conditions at
www.daray.co.uk/terms .
In a small number of cases, we may determine that a replacement would not work any better than the
original product we supplied. In such cases we will only offer a refund rather than a replacement for
qualifying returns.
Replacement bulbs and spare parts ordered on our website or from supplied part codes are not eligible for
credit. We will accept returns and exchange for the correct item.
If your purchase an item incorrectly you can return it within 14 days and it can be exchanged for another product
of equal or higher value, excluding transportation charges incurred. Goods and packaging must be returned in
their original condition. Under no circumstances will goods be accepted for return if they are damaged, have been
subjected to improper handling or abuse or have been used.
If you send us goods that do not qualify for return, you will invalidate your claim to any refund, and you will
be obliged to compensate DARAY Ltd for the cost of return postage and any other reasonable costs incurred
processing the goods.
Your statutory rights are not affected.
IMPORTANT!
Please fill out your warranty registration online at
www.daray.co.uk/warranty or contact Daray by phone (0800 878 9864)
or email support@daray.co.uk
Year 1: Warranty includes parts and labour
(Return to Base)
Year 2+: Parts only
*UK only