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•
Appendix B: Troubleshooting Problems
Xtium2-CXP PX8 User's Manual
Sapera and Hardware Windows Drivers
Any problem seen after installation, such as an error message running CamExpert, first make
certain the appropriate Teledyne DALSA drivers have started successfully during the boot
sequence.
To check driver status in System Information
1.
Use the taskbar search box to open System Information.
2.
Expand Software Environment.
3.
Select System Drivers.
Make certain the following drivers have started for the Xtium2-CXP PX8.
Table 35: Xtium2-CXP PX8 Device Drivers
Device
Description
Type
Started
CorXtium2CXPPX8
Xtium2-CXP PX8 messaging
Kernel Driver
Yes
CorLog
Sapera Log viewer
Kernel Driver
Yes
CorMem
Sapera Memory manager
Kernel Driver
Yes
CorPci
Sapera PCI configuration
Kernel Driver
Yes
CorSerial
Sapera Serial Port manager
Kernel Driver
Yes
Teledyne DALSA Technical Support may request that you check the status of these drivers as part
of the troubleshooting process.
Recovering from a Firmware Update Error
This procedure is required if any failure occurred while updating the Xtium2-CXP PX8 firmware on
installation or during a manual firmware upgrade. If on the case the board has corrupted firmware,
any Sapera application such as CamExpert or the grab demo program will not find an installed
board to control.
Possible reasons for firmware loading errors or corruption are:
•
Power failure or deep brown-out.
•
PCI bus or checksum errors.
•
PCI bus timeout conditions due to other devices.
•
User forcing a partial firmware upload using an invalid firmware source file.
When the Xtium2-CXP PX8 firmware is corrupted, the board will automatically run from the Safe
load after a PC reset.
To recover from a firmware update error
•
Update the board using the standard method described in section Firmware Update: Automatic
Driver Information via the Device Manager Program
The Device Manager program provides a convenient method of collecting information about the
installed Xtium2-CXP PX8. System information such as operating system, computer CPU, system
memory, PCI configuration space, plus Xtium2-CXP PX8 firmware information is displayed or
written to a text file (default file name – BoardInfo.txt). Note that this program also manually
uploads firmware to the Xtium2-CXP PX8 (described elsewhere in this manual).