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Glossary
Before Contacting Daktronics
Identify these important part numbers:
Display Serial Number:
Display Model Number:
Contract Number:
Date Installed:
Location of Display (Mile Marker Number):
Daktronics Customer ID Number:
To participate in the Exchange Program, follow these steps.
1.
Call Daktronics Customer Service:
Market Description
Customer Service
Number
Department of Transportation, mass transits, airports,
parking facilities
800-833-3157
2.
When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a.
Package the old part in the same shipping materials in which the replacement
part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3. A charge is made for the replacement part immediately, unless a qualifying service
agreement is in place.
In most circumstances, a replacement part is invoiced at the time it is shipped.
4.
If the replacement part does not solve the problem, return the part within 30
working days or the full purchase price is charged.
If, after the exchange is made the equipment is still defective, please contact customer
service immediately. Daktronics expects immediate return of an exchange part if it
does not solve the problem. The company also reserves the right to refuse parts that
have been damaged due to acts of nature or causes other than normal wear and tear.
