20
Parts Replacement
5.3 Daktronics Exchange and Repair & Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange
Program and a Repair & Return Program.
Before Contacting Daktronics
Fill in this chart before calling Customer Service:
Display Serial No. __________________________________
Display Model No. __________________________________
Date Installed ______________________________________
DataMaster Serial No. _______________________________
Exchange Program
Daktronics unique Exchange Program is a quick service for replacing key parts in need of
repair. If a part requires repair or replacement, Daktronics sends the customer a replacement,
and the customer sends the defective part to Daktronics. This decreases display downtime.
To participate in the Exchange Program, follow these steps,
1.
Call Daktronics Customer Service: 866-343-3122
2.
When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a.
Package the old part in the same shipping materials in which the replacement
part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3.
A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4.
If the replacement part does not solve the problem, return the part within 30
working days or the full purchase price will be charged.
If the equipment is still defective after the exchange was made, please contact
Customer Service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. The company also reserves the right to refuse
parts that have been damaged due to acts of nature or causes other than normal wear
and tear.
