ENGLISH
14
Warranty and Service
3.
WHAT IS NOT COVERED
The remedies provided for in this Limited Warranty are available only within Canada.
This Limited Warranty does not cover any defect, malfunction, failure or damage caused by or resulting from any of the
following:
(a) removal, installation, re-installation, maintenance, or service of the Product that was not authorized by us; (b)
accident, fi re, fl ood, power interruption, power surges, incorrect line voltage or supply or electrical current, fuses, house
wiring, circuit breakers, connectors not supplied by us, unusual electrical or electromechanical stress, acts of God, or
acts of nature; (c) misuse, abuse, neglect, mishandling, misapplication, alteration or modifi cation of the Product or any
part of the Product; (d) use of the Product in conjunction with products, equipment, utilities, services, parts, supplies,
accessories, applications, external wiring, connectors, or ancillary or peripheral equipment not supplied or authorized
by us; (e) uses for which the Product was not intended.
Further, this Limited Warranty does not cover: (i) any Product or part from which the serial number has been removed
or on which the serial number has been made illegible.
Removing the serial number on any Product or rendering it illegible on any Product will immediately void the Limited
Warranty for that Product; (ii) any damage whatsoever that occurs during shipment of the Product once the Product
has been accepted by the Purchaser; (iii) any damage whatsoever resulting from any failure to follow operating,
maintenance or environmental instructions contained in any instruction booklet or owner’s manual available in
connection with the Product; (iv) service fees for travel to islands and remote areas, which include but are not limited
to, ferries, toll roads, or other travel expenses; (v) replacement of house fuses, fuse boxes, or resetting of circuit
breakers; (vi) liability or responsibility for damage to surrounding property including cabinetry, fl oors, ceilings and
other structures or objects; (vii) the cost of service calls for instructions, for the correction of installation errors, for
customer adjustments that are explained in the Product owner’s manual, or where the Product operates according
to the Product’s specifi cations. There may be a service charge for service calls made for issues not covered under this
Limited Warranty; (viii) breakage, discoloration or damage to glass, metal surfaces, plastic components, trim, paint, or
other cosmetic fi nish caused by improper usage, care, abuse, or neglect; (ix) except as noted above, consumable parts
such as fi lters and light bulbs are not covered and are the responsibility of the Purchaser; (x) commercial, business, or
rental use, or any application other than residential consumer use; (xi) colour variation due to differences in painted
parts, kitchen lighting, product placement, and other factors;
We do not warrant or guarantee uninterrupted or error-free operation of the Product.
4.
WHAT ARE THE LIMITATIONS ON IN-HOME WARRANTY SERVICE?
In-home service is subject to availability, and it is not available in all areas of Canada.
In-home service will only be provided if the Product is unobstructed and easily accessible from fl oor level to service
personnel. If repair cannot be completed during in-home service or if in-home service is not available in your area,
you may be directed to deliver the Product to a Dacor Authorized Service Center for warranty service. The cost of
transportation of the Product to and from a Dacor Authorized Service Centre shall be paid by the Purchaser unless we
elect to provide that transportation at our discretion.
To receive in-home service, the Purchaser must fi rst contact Dacor Customer Care for problem determination and
service procedures. All in-home warranty repairs must be performed by a Dacor Authorized Service Center. Valid proof
of purchase must be presented to us at the time that service is requested and before warranty services are rendered.
When in-home service is not available, the Purchaser must return the Product to a Dacor Authorized Service Center for
analysis. Assistance on where to deliver the Product can be obtained by contacting our Customer Service center. The
cost of transporting the Product to or from the Authorized Service Center must be paid by the Purchaser.
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