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6

Troubleshooting Guide

Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possible 

causes and remedies shown in the table below.

Troubleshooting

Possible Cause

Cooktop is not connected to electrical power.

Burner components are not properly seated.

Gas shut-off valve is on “off” position.

Inner burner area and burner cap are coated 

with cooking residue or wet.

Cooktop not connected to power supply.

Power supply is not grounded.

Low gas pressure.

Power supply polarity is reversed.

Igniters are wet, dirty or damaged.

Burner Ring ports are clogged.

Burner ports or burner caps are not positioned 

properly.

Cooktop is being operated on the wrong type of 

gas.

Regulator is either not installed, is faulty, or is 

set for the wrong type of gas.

Remedy

Have cooktop connected to the electrical 

power supply by a qualified electrician 

following the specifications outlined in the 

installation instructions.

Confirm that the burner components are 

properly seated.

Turn shut-off valve to “on” position.

Confirm that inner burner and burner cap are 

clean and dry.

Check incoming power.

Have power supply properly grounded.

Have incoming gas pressure tested. Contact 

gas company.

Have polarity corrected.

Clean and dry igniters.

Clean burner ring ports with straightened 

paper clip, needle or wire.

Remove and carefully re-install burner rings 

and caps.

Ensure the cooktop is correct for the gas 

supply - (Natural Gas or LP, the PGM is not a 

convertible cooktop).

Check installation, replace regulator or set 

regulator for the proper gas type.

Problem

1.   Nothing works.

2.   Burner lights but continues to click.

3.   Sparking, but no ignition.

4.   No spark.

5.   Burner Flame goes out at low setting.

6.   Igniters spark continuously after flame 

ignition.

7.   Burners ignite, but flame is extremely 

large, distorted or yellow

Содержание Cooktops

Страница 1: ...Safety Tips SAFETY IS EVERYONE S RESPONSIBILITY ALL DACOR APPLIANCES ARE DESIGNED AND CONSTRUCTED TO GIVE YOU MANY YEARS OF SAFE OPERATION THE OPERATION WILL BE FURTHER ENHANCED IF PROPER CARE AND JUD...

Страница 2: ...manual This section contains a checklist of possible problems and solutions that may save you the time and expense of an unnecessary service call If you cannot readily find the solution to the proble...

Страница 3: ...g done Select utensils that are large enough to contain food without boil overs or spill overs Choose pans with easily grasped handles that will stay cool while cooking Do not use utensils with loose...

Страница 4: ...g even if there is a flame present Knobs and Spill Protector Rings Selecting the Proper Cookware Utensils will affect the overall safety and performance of cooktop cooking so it is important to select...

Страница 5: ...sil handle and kitchen instead of the food and wastes energy To light a particular burner press down on the corresponding control knob then immediately rotate the knob counterclockwise from the OFF po...

Страница 6: ...4 Use caution when cooking to avoid spills as much as possible Porcelain is acid resistant but not acid proof so some foods can cause permanent damage if allowed to remain on porcelain surfaces Daily...

Страница 7: ...th or corroded by food deposits splattered grease or cleaning agents This condition can cause erratic or continuous sparking Keeping the igniters clean and dry will help to reduce this problem To avoi...

Страница 8: ...Have cooktop connected to the electrical power supply by a qualified electrician following the specifications outlined in the installation instructions Confirm that the burner components are properly...

Страница 9: ...e for service Warranty is null and void if non CUL approved product is transported from the U S What Is Covered What Is Not Covered Service calls to educate the customer in the proper use and care of...

Страница 10: ...8 NOTES...

Страница 11: ...N THE UNITED STATES ATTN WARRANTY PROCESSING DEPT DACOR 1440 BRIDGEGATE DR STE 200 PO BOX 6532 DIAMOND BAR CA 91765 9861 BUSINESS REPLY MAIL PERMIT NO 4507 POSTAGE WILL BE PAID BY ADDRESSEE FIRST CLAS...

Страница 12: ...onds to fill in the section below will be sincerely appreciated Thank you 1 How were you first exposed to Dacor products Please check one only A T V Cooking Show F Builder B Magazine G Architect Desig...

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