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D-Link DWA-582 User Manual

Section 4 - Troubleshooting

1.

How do I know if my adapter is installed properly?

Select the

Hardware Tab.

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DWA-582. Read the

following descriptions if you are having problems. The examples below are illustrated in Windows

®

XP. If you have a different

operating system, the screenshots on your computer will look similar to the following examples.

Go to

Start

>

My Computer

>

Properties.

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Содержание DWA-582

Страница 1: ...Version 1 0 08 26 2014 Wireless AC1200 Dual Band PCI Express Adapter DWA 582 UserManual ...

Страница 2: ...e Other Wireless Adapters 8 Wireless Installation Considerations 10 Driver Software Installation 11 Hardware Installation 14 Connecting to a Wireless Network 15 Using Windows 8 15 Using Windows 7 17 Configuring Wireless Security 19 Wireless Security 22 What is WPA 22 Troubleshooting 23 Wireless Basics 27 Networking Basics 31 Check your IP address 31 Statically Assign an IP address 32 Technical Spe...

Страница 3: ... 1 GHz processor 512 MB RAM 200 MB available space CD ROM drive Windows 8 or 7 An access point or wireless router Product Overview Package Contents If any of the above items are missing please contact your reseller D Link DWA 582 Wireless AC1200 Dual Band PCI Express Adapter Two Antennas Low Profile Bracket CD with drivers and software ...

Страница 4: ...WPA and WPA2 enhanced security This feature greatly enhances personal data and prevents outside intrusion The dual band technology in the DWA 582 supports 2 4 GHz or 5 GHz wireless signals This allows you to check e mail and browse the Internet using the 2 4 GHz band or stream HD movies and other media on the 5 GHz band The 5 GHz band helps avoid interference by providing a cleaner wireless band f...

Страница 5: ...ith the DWA 582 in your Desktop PC you can securely connect to a wireless network using WPA WPA2 Wi Fi Protected Access for wireless authentication WPA WPA2 provides you with a much higher level of security for your data and communication than what has previously been available Total Performance Upgrade your computer with the latest Wireless AC technology Total Wireless Protection Connect to secur...

Страница 6: ...ennas Two antennas for better coverage 2 WLAN LED A solid light indicates that wireless is ready This LED blinks during wireless data transmission 3 PCIe Connector The PCIe connector will fit into the PCI Express slot on your computer Hardware Overview LEDs 1 3 2 ...

Страница 7: ...e following Remove any previous installations of wireless adapters Disable any built in wireless adapters Verify the settings such as the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled beforeinstallingthenewsoftware Someut...

Страница 8: ...ecommended to disable any wireless adapter as well as any unused Ethernet adapters Right click the adapter you would like to disable and select Disable From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters ...

Страница 9: ...er Manual Section 2 Installation Click Yes to disable the adapter The adapter is now disabled Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Страница 10: ...t thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to position access ...

Страница 11: ...the computer and insert the D Link DWA 582 Driver CD in the CD ROM drive If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D autorun exe where D represents the drive letter of your CD ROM drive Driver Software Installation Click on Install to begin Select your language and click Next to continue ...

Страница 12: ... setup will install to the default location C Program Files D Link DWA 582 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location Click Next At the Welcome Wizard screen click Next to continue ...

Страница 13: ...lick Next to continue Select the Program Files folder location Click Next to continue Thedriverswillinstall This may take 1 2 minutes Click Finish to complete the driver installation You can now install the adapter into your computer Please turn off and unplug the power to your computer ...

Страница 14: ...n your PCI Express slot Step 2 Insert the DWA 582 firmly into the PCI Express slot and screw it in place You may either leave the antennas on or unscrew them to make it easier to install Hardware Installation Step 3 Replace the computer case cover and plug the power back If you took off the antennas during installation re attach them now ...

Страница 15: ... joining an existing network you will need to know the security key Wi Fi password being used To join an existing network locate the wireless network icon in the taskbar next to the time display Wireless Icon Clickingonthisiconwilldisplayalistofwirelessnetworkswhicharewithinconnecting proximity of your computer Select the desired network by clicking on the network name Connecting to a Wireless Net...

Страница 16: ...rk Enter the password into the box and click Next If you wish to use Wi Fi Protected Setup WPS to connect to the router you can also press the WPS button on your router at this point to enable the WPS function When you have established a successful connection to a wireless network the word Connected will appear next to the name of the network to which you are connected ...

Страница 17: ...o the user manual of your wireless adapter for help with connecting to a wireless network Most utilities will have a site survey option similar to the Windows 7 utility as seen below If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility You can also click on the wireless icon in your system tray lower right corner The utility will display any ...

Страница 18: ...etwork Highlight the wireless network SSID you would like to connect to and click the Connect button If you get a good signal but cannot access the Internet check yourTCP IP settings for your wireless adapter Refer to Networking Basics on page 31 for more information ...

Страница 19: ...rity WPA WPA2 on your wireless router or access point before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 The utility will display any available wireless networks in your area 1 Click on the wireless icon in your system tray lower right corner Wireless ...

Страница 20: ...anual Section 3 Connecting to a Wireless Network 3 Highlight the wireless network SSID you would like to connect to and click the Connect button 4 The following window appears while your computer tries to connect to the router ...

Страница 21: ...e same security key or passphrase that is on your router and clickConnect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Страница 22: ...Standard instead of TKIP User authentication which is generally missing in WEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the ...

Страница 23: ...r provides solutions to problems that can occur during the installation and operation of the DWA 582 Read the following descriptions if you are having problems The examples below are illustrated in Windows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Страница 24: ... Link DWA 582 Wireless AC1200 Dual Band PCI Express Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link DWA 582 Wireless AC1200 Dual Band PCI Express Adapter D Link DWA 582 Wireless USB Adapter ...

Страница 25: ...uter with the DWA 582 3 The DWA 582 Power and Link lights are not on Check to see if the DWA 582 desktop adapter is firmly inserted into the PCI Express slot of your laptop computer 4 The computer does not recognize the DWA 582 Wireless Adapter Make sure that the DWA 582 is properly seated in the computer s PCI Express slot IfWindows does not detect the hardware upon insertion of the adapter make ...

Страница 26: ...t to establish a BSS Basic Service Set and wait briefly before setting up other clients This prevents several clients from trying to establish a BSS at the same time which can result in multiple singular BSSs being established rather than a single BSS with multiple clients associated to it Check that the Network Connection for the wireless client is configured properly Select AP Infrastructure whe...

Страница 27: ...lessLANsareusedincreasinglyinbothhomeandofficeenvironments andpublicareassuchasairports coffeeshops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applications they use on a ...

Страница 28: ...u can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device called an Access Point AP connects computers to the network The access point has a small ...

Страница 29: ...ireless Wirelesstechnologyasbecomesopopularinrecentyearsthatalmosteveryoneisusingit whetherit sforhome office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office ...

Страница 30: ...ess of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or access point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have...

Страница 31: ...e steps below Click Start All Programs Accessories Command Prompt You may need administrative access to run this application For all additional prompt windows inquiring of running the command prompt application select Yes OK or Continue At the prompt type ipconfig and press Enter This will display theIPaddress subnet mask anddefault gateway ofyour adapter If the address is 0 0 0 0 check your adapt...

Страница 32: ...rk Highlight Internet Protocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the n...

Страница 33: ...g 0 to 40 C 32 to 104 F Storage 20 to 75 C 4 to 167 F Humidity Operating 10 to 90 non condensing Storage 5 to 95 non condensing Dimensions 121 06 x 79 04 x 25 17 mm 4 8 x 3 1 x 1 0 inches Weight 48 8 g 1 7 oz with bracket Maximum wireless signal rate derived from IEEE Standard 802 11ac and 802 11n specifications Actual data throughput will vary Network conditions and environmental factors includin...

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