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231-914-0001-EN5 

8.2

 

D-BOX System Configurator 

 

The System Configurator is an application allowing configuration of your Haptic System. It is necessary to 
configure your system since it comes from factory with a blank configuration unless your dealer already 
configured it for you. Please contact your dealer for more details. 

 

* Please read the instruction file for instructions. 
 
 

9.

 

 HAPTIC SYSTEM OPERATION 

 
STEP 1:  Check the following points before powering on your system: 
 

 

Haptic actuators have been set to the proper voltage (See section 3). 

 

Haptic actuators are connected to a grounded electrical outlet. If you must use an extension cable, use 
a 3-wire cable with properly grounded plugs. 

Don’t connect to a circuit with a GFI breaker

 

Haptic Bridge USB cable is connected directly to your PC. A USB Hub may create system interruption 
or errors. 

 

Haptic actuators are connected to the right ports of the Haptic Bridge (See section 6.2 

 6.5). 

 

Your Haptic System has been configured using the System Monitor software (See section 8.2). 

 
STEP 2:  Power on your haptic system. Haptic actuators should do a homing sequence going all the way up, all the 

way down, and then center. This is a normal behavior. 

 

You are now ready to live an immersive haptic experience! 

 
 

10.

 

TROUBLESHOOTING 

  
This section contains step by step instruction to troubleshoot your G5 Haptic System. Do not hesitate to contact 
the D-BOX Technical Support team if you need help! 
 

10.1

 

Initial Troubleshooting Steps 

 

STEP 1: Verify that all haptic actuators are set to your country

’s

 voltage (See section 3). 

 
STEP 2: Make sure your haptic actuators are connected to a grounded electrical outlet. If you must use an 

extension cable, use a 3-wire cable with properly grounded plugs. 

Don’t connect to a circuit with a GFI 

breaker. 

 

STEP 3: Make sure that all power and network cables are firmly plugged in. 

 

STEP 4: Verify that your haptic actuators are connected to the right ports of the Haptic Bridge (see section 6). 

 

STEP 5: Do a visual inspection of your setup to make sure nothing prevents the haptic system from moving 

properly. Power cords and network cables must be secured and away from the actuators path. 

 

Содержание G5

Страница 1: ...1 231 914 0001 EN5 231 914 0001 EN5 May 2022...

Страница 2: ...ACKETS INSTALLATION 16 5 1 U Brackets Installation 16 5 1 L Brackets Installation 16 6 CONNECT YOUR HAPTIC SYSTEM 17 6 1 IEC Plug Lock Insert Installation Optional 17 6 2 4 Actuator Configuration 17 6...

Страница 3: ...s 24 10 2 Reinitiate Your Haptic System 25 10 3 Update Software and Firmware 26 10 4 Troubleshooting with Haptic Bridge LEDs Status 27 10 5 Troubleshooting with D BOX System Monitor 29 10 6 Faults and...

Страница 4: ...the elderly or those with other pre existing medical conditions All such persons should consult their physicians before using this D BOX Haptic System Use of this D BOX Haptic System is not recommende...

Страница 5: ...bling and using your Haptic System Do not hesitate to contact us if you have questions Please make sure to provide the serial numbers Haptic Bridge Haptic Actuators of your Haptic System when contacti...

Страница 6: ...6 231 914 0001 EN5 G5 HAPTIC SYSTEM SPECIFICATION...

Страница 7: ...7 231 914 0001 EN5 G5 HAPTIC BRIDGE G5 HAPTIC ACTUATOR...

Страница 8: ...single control box that is significantly smaller and sleeker than our previous design With voltage selection included in every individual actuator you can seamlessly go between 110V and 230V with the...

Страница 9: ...he minimum spacing between actuators for adequate movement of the platform Measure the distance from a square surface enclosing all actuators see example below Respecting the spacing guidelines ensure...

Страница 10: ...be level on the same flat surface for optimal operations Different levels could result in premature wear of the actuators 2 5 Weight Distribution Each actuator has a 250 lb maximal payload When integ...

Страница 11: ...ACTUATOR ENDING INSTALLATION G5 haptic actuators come native with a non captive ending Captive endings are required when you want to bind the actuators to the floor or a sub frame 4 1 Non Captive Endi...

Страница 12: ...models of spacer retainer All spacer retainers can be fitted on any model of ball joint 1 axis Allowing movement only on 1 axis X or Y 2 axes Allowing movement on 2 axes X and Y Here are some spacer r...

Страница 13: ...from the spacer retainers as follow 4 haptic actuators Captive endings must be installed in the middle of the spacer retainers as follow INSTALLATION Never operate the haptic actuator without the endi...

Страница 14: ...captive ending by removing the two 2 screws using a 4mm Allen Key STEP 2 Attach the piston adaptor with the four 4 provided screws Apply some blue thread locker on the screw threads then torque them t...

Страница 15: ...en with a torque of 130 lbf in 15 Nm using a 5 8 16 mm wrench STEP 4 Install the ball joint assembly to the spacer retainer then attach it to the floor or sub frame with adequate hardware anchors bolt...

Страница 16: ...Brackets Installation Install the U bracket first on your platform then attach the haptic actuators to the brackets using the provided screws NOTE Screws to attach the bracket to your platform are no...

Страница 17: ...the appropriate diagram corresponding to your setup The Haptic Bridge must be connected directly into your computer USB port Using an external USB hub may create motion interruption and or system erro...

Страница 18: ...18 231 914 0001 EN5 6 3 3 Actuator Configurations 6 4 2 Actuator Configurations OR OR...

Страница 19: ...structions 8 SOFTWARE INSTALLATION There are two 2 D BOX software packages to be installed on your computer D BOX Motion Core and System Configurator section 8 2 Both are available at https www d box...

Страница 20: ...el Motion Vibration Balance and latency There is also a test button to verify that your system is working properly Default Mode Park Haptic actuators will go to its lower position when there are no ha...

Страница 21: ...aptic experiences for D BOX coded apps simulators games Use the adaptive gaming mode if your title is not in the list D BOX Coded Video Premium haptic experiences for D BOX coded movies TV shows using...

Страница 22: ...y and activate your Adaptive Gaming profiles You can also share your favorite profiles with other D BOX users 8 1 4 D BOX HaptiSync App This application allows you to setup and control your D BOX Code...

Страница 23: ...live health and operational data on all connected Haptic Systems This is useful to troubleshoot your system 8 1 6 D BOX Stimuli Presenter The D BOX Stimuli Presenter is a keyboard controlled applicati...

Страница 24: ...d using the System Monitor software See section 8 2 STEP 2 Power on your haptic system Haptic actuators should do a homing sequence going all the way up all the way down and then center This is a norm...

Страница 25: ...hen restore the power to the equipment The platform should do its homing sequence by going up down then middle position If the system does not go through its homing sequence open System Monitor and ch...

Страница 26: ...ab as well as the Motion Profile Editor From the Motion Profile Editor tab reset all the motion settings 10 3 Update Software and Firmware STEP 9 Make sure you have the latest version of the D BOX Mot...

Страница 27: ...y connected both ends Do not use a USB HUB Make sure you are using the original USB cable provided with your controller Make sure you have the latest version of Motion Core installed see section 10 3...

Страница 28: ...the latest version of Motion Core installed Verify that all haptic actuators are set to your region s power voltage see section 3 Use the D BOX System Monitor software to see the system fault see sect...

Страница 29: ...or The D BOX System Monitor software is the right tool to test and diagnose your Haptic System The software is accessible from your Windows program menu under the D BOX Utilities Once the window appea...

Страница 30: ...to validate that all actuators are located as expected on the platform The Test Platform button is used to start a motion test on the selected platform If your D BOX Motion Player is connected to mult...

Страница 31: ...description Motion Player The D BOX Motion Player connected to your computer Platform Index Position of the platform connected to your D BOX motion player starting at 0 ACM Index Haptic Bridge and act...

Страница 32: ...Details Tab The Details tab contains the complete technical details of the current D BOX Haptic System and can be used to further evaluate the status of each individual component Motion Player Haptic...

Страница 33: ...the travel of the haptic actuator Power off the haptic system support your platform to gain access to the actuator piston and pull it out of its body slowly until the entire piston is out of the body...

Страница 34: ...Rail Overvoltage Fault Too high voltage detected Voltage from the wall outlet is too high for the Haptic System Verify that all haptic actuators are set to your region power voltage see section 3 Make...

Страница 35: ...de Verify that you are running a D BOX certified haptic code Call D BOX for validation if necessary Perform a test using the D BOX Control Panel Overcurrent Fault Haptic actuator might have the wrong...

Страница 36: ...easure during the search stop procedure is too large or too small Normally caused by an external body preventing the actuator to move Could be a defective haptic actuator Bad communication with encode...

Страница 37: ...on Core see section 10 3 STEP 2 Proceed with a motion communication test using the D BOX Control Panel application Select your D BOX Haptic Bridge device on the left then press the Test button STEP 3...

Страница 38: ...e is not on the Game Center you can check the version here Go to C ProgramData D BOX Gaming LiveMotion GAME NAME dbxlive32 64 dll Right click on properties Details STEP 5 Make sure to launch the game...

Страница 39: ...stallation Uninstall all version of the game and D BOX software Reinstall game start the game play once and exit Make sure you have the latest version of the D BOX Motion Core see section 10 3 Error i...

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