16
01021568
The following error messages may display on both the HE controller display as well as the Remote Display
(if connected).
PROBLEM FOUND
APR-01-13 10:01A
1. When a new controller identifies an error, it is programmed to at-
tempt to correct the error without user input. If the problem persists,
the
HOME SCREEN
displays
PROBLEM FOUND
. Press
to dis-
play the first error present.
REPLACE FILTER
MEDIA
2. Press
to display any additional errors present.
-->CLEAR ERRORS
3. Press
and
to view action:
CLEAR ERRORS
,
GO TO MENU
,
or
EXIT
. If you select
CLEAR ERRORS
, the controller checks the er-
ror status and attempts to clear the error. If the error still exists, the
home screen displays
PROBLEM FOUND
. If the error no longer ex-
ists the screen displays
SYSTEM OK
.
-->GO TO MENU
4. Press
to select
CLEAR ERRORS
,
GO TO MENU
, or
EXIT
.
Error
Reason for Error
Comment/ Clearing Error Message
Call Culligan at
xxx-xxx-xxxx
This message is displayed if an error
has been detected that requires ser-
vicing and no modem installed in the
system.
Call the number shown. If possible, place this call using
a phone that will allow you to see and enter changes to
the main controller if required by the service technician
during the call
Low Battery
Battery needs replacement.
Replace with Panasonic Model# CR 2032 3V battery
Motor Home
Err
The controller failed to detect prop-
er position sensor feed back during
INITIALIZATION (not during a regen or
progressive flow)
Verify that the proper valve type was selected in First
Time Setup. Check connections of motor and position
sensors at both the motor and the GBE board.
No Remote
Signal
Main board is not receiving a signal
from the remote.
Remote is off, out of range or on a different channel
from the main board. If interference is suspected, try
moving the remote closer or switching to a different
channel on both the main and remote units
Pos Sensor Err/
Motor Position
Error
The controller is seeking a known valve
position before/during/after a regen,
or during progressive flow, but cannot
find it (this error does NOT appear
during initialization).
Check connections of motor and position sensors at both
the motor and GBE board.
Replace Ext Filt
Total gallons through the secondary fil-
ter (i.e. “Big Blue” filter) has exceeded
the specified capacity of the Big Blue.
Replace optional filter cartridge. Reset the external filter
media life at Main Menu/ Accessories/ Ext. Filter menu
Replace Media
Total gallons through the unit has ex-
ceeded the specified capacity of the
media.
Replace the media. Reset the media filter life at Main
Menu > Advanced Setup > Regen Setup > Media Life
Error Codes