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Customer Support Services
6
P1 PowerStation User Guide
4. Review Chapter 5 of this manual, Maintaining and Troubleshooting
the P1 PowerStation.
If you cannot find a solution using one of the above sources, contact CTC
Parker’s Customer Technical Support department.You can contact the
Customer Technical Support department by phone at 513-248-1714 (24
hours/day for emergency service) or by email at support@ctcusa.com.
Technical Support Products
Our Technical Support Products department provides service in two areas:
training and consulting. CTC Parker offers training on all our products
either at CTC in our state-of-the-art training center or at your site. You can
learn how to write custom interfaces, develop specialized applications, and
implement your complete operator interface application. You can contact
the Training Coordinator by phone at 1-800-233-3329 or by email at
training@ctcusa.com.
CTC Parker offers consulting services through our Professional
Consulting Services (PCS) group. Our PCS group can build your applica-
tion from the ground up by writing custom communications drivers or
designing special modules to perform functions unique to your application.
Our team of specialists is flexible so they can create a project development
schedule that meets your needs. You can contact the PCS Coordinator by
phone at 1-800-233-3329 or by email at pcs@ctcusa.com.
Product Support Program
Our Product Support Program (PSP) is designed to keep you up-to-date
with the current version of Interact software. The PSP consists of a renew-
able, one-year membership that provides you with free upgrades, utilities,
automatic notification of software updates, and other valuable tools for
Interact. Single-user, site, and corporate licenses are available. The PSP is
an easy,cost-effective way to automatically receive the most recent
Interact software and the associated utilities. You can contact the PSP
Coordinator by phone at 1-800-233-3329 or by email at psp@ctcusa.com.
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