Crestron
C2N-DBF12 & C2N-DBN12
Decorator
Keypads
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
C2N-DBF12 & C2N-DBN12 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Keypad is not
communicating
with the network.
Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.
Keypad is not
receiving power
from a Crestron
power source.
Use the provided
Crestron power
source. Verify
connections.
Keypad does
not function.
Keypad is not
receiving
sufficient power.
Use the Crestron
Power Calculator to
help calculate how
much power is
needed for the
system.
Keypad Net ID is
not correct.
In Toolbox, poll the
network (F4) to verify
Net ID.
Keypad Net ID is
not set to match
the net ID set in
the SIMPL
Windows
program.
Verify SIMPL
Windows program for
setting Net ID.
(Continued on following page)
Operations & Installation Guide – DOC. 6200A
Decorator Keypads: C2N-DBF/N12
•
19
Содержание C2N-DBF12
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