Here’s what’s in your kit:
Power cord
Coax cable
Panoramic Wifi Gateway
Ethernet cable
(optional for install)
Here’s what you’ll need:
Smartphone, tablet, or computer
Here’s what to do:
We’re here to help.
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2
Connect to the network
Wait about 10 minutes for the Gateway to
power on. Then open the wifi settings on your
smartphone, tablet, or computer.
Connect to the network using the
network name (SSID) and the password from
the label on the bottom of the Gateway.
Once it’s connected to the network, open a
browser and surf the web to verify that your
internet is good to go.
TIP: If you’re having trouble connecting, then
just wait a few minutes and try again.
2
Personalize your wifi experience
We recommend you download the
Cox Panoramic Wifi app. The app will help you
personalize your network and optimize your
wifi experience.
3
Plug in the Gateway
Connect the coax cable to the Gateway and
to an active cable outlet.
Then connect the
power cord
to the Gateway
and to an electrical outlet. Make sure the
electrical outlet isn’t connected to a dimmer.
TIP: Plug the coax cable into a centrally located
cable outlet or use the same outlet where the
old device was connected.
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2
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FAQs
Why isn’t my Gateway working?
Try rebooting—just unplug the power cord from
the wall, wait about 10 seconds, then plug it
back in. It may take a few minutes to reset. Also,
make sure all of the connections are tight and
completely plugged in.
Which coax outlet should I use?
It needs to be an active outlet. It should be
centrally located and not surrounded by metal
objects. It’s common to have inactive outlets so
try a different one if it’s not working.
What’s the Ethernet cable for?
It’s an optional cable to connect your computer
to the Gateway via a wire, rather than wirelessly.
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520-1964
Tips
• Place the Gateway at least 3 feet above ground
and avoid cramped spaces in order to get the
strongest wifi signal.
• If you have Cox phone service and want to use
the Gateway for it, insert your phone cord into
the TEL 1 port on the back of the Gateway.
• For Cox Homelife customers, after your Gateway
is installed, please reboot your router by
removing the power cord and plugging it back in.
Help us send zero waste to landfills by
recycling the kit once you’re finished.
It’s made with 100% recyclable materials.
APP: Cox app has 24/7 support & help videos
WEB: Cox.com/installhelp, Cox.com/wifisupport
CHAT: live chat on Cox.com/chat or text 54512
CALL: 1-888-556-1193
ACCESSIBILITY: Cox.com/accessibility
Getting
started
is easy.
Instructions
Panoramic Wifi Gateway
*520-1964*