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In the warranty period, the components and/or machines are produced under "Warranty pending control"
except for consumables (for example: mechanical seals for hydraulic pumps, transmission belts, filters, etc)
for which Stulz S.p.A. does not grant any warranties.
For each defective part, during the warranty period, Stulz S.p.A. will, at its sole discretion, repair or replace
it at its plant or at the company if authorised. If the warranty is granted, Stulz S.p.A. will solely bear all
costs for the defective components, the manpower to make the repair and the transportation costs to
deliver the unit or components repaired/replaced to the client.
If the Client expressly requests an intervention at its offices, Stulz S.p.A. will not be the responsibility of the
staff transfer costs that will be billed based on the Stulz S.p.A. rates set forth in the request document,
which can be viewed on the "Technical Assistance" page at
www.stulz.it
.
If agreed with Stulz S.p.A., the replacement part will be sent at the expense of the client. Stulz S.p.A. will
issue the sales order FOB. The component declared to be defective must be returned to Stulz S.p.A. within
40 days from receipt of the replacement part with the client transporting the part. In the case where,
analyzing the delivery, the client is not responsible for the defect, Stulz S.p.A. will credit the previously
billed replacement part. In the case where the component is not defective, it will be kept definitely by Stulz
S.p.A. and will be charted minus 10% of its value and with a minimum expense of €25.
In the case where, following the analyses conducted by Stulz S.p.A. or by the subject appointed, the client is
responsible for the defect, all costs incurred, including any charges by suppliers for component controls and
repairs including any shipping costs will be billed to the Client.
Stulz S.p.A. will not be liable for all expenses that occur, such as, for example, the removal, installation and
handling of the unit and the material shipping costs to Stulz S.p.A. All expenses not covered by Stulz S.p.A.
but incurred by it will be charged to the Client.
Stulz S.p.A. provides a warranty period equal to six months from which the components were replaced and
repaired.
At the end of the warranty period, the products repaired and replaced do not modify the start and end time
for the warranty.
Stulz S.p.A. applies the aforementioned conditions for units that breakdown at start up.
4.2 STULZ / COSMOTEC PRODUCT DELIVERY TO STULZ S.P.A.
The delivery to Stulz S.p.A. must be previously authorised by assigning an authorization code to the delivery
to be made to the transportation document.
The authorization code for the delivery is requested from Stulz S.p.A., exclusively by direct clients, by filling
out the "Delivery Request/Technical Assistance" form in detail.
Remember that:
The transportation costs for returned merchandise is at the client's expense. Stulz S.p.A. will not pick up
material delivered with the transportation costs at its own expense.
The material must be delivered with transportation documents on which the delivery authorization code is
cited. In the case where a courier is used that handles the pick-ups through delivery slips, insert the
transportation document in the package or affix it to the package.
The merchandise acceptance warehouse will not accept material without an authorization code for the
delivery cited on the transportation document or in a clear manner on the package.
The delivery credited for the incorrect order or lack of sale by the client are subject to economic deductions
to cover the control, lay out and administrative costs incurred by Stulz S.p.A. that can vary based on the
conditions of the merchandise delivered. The minimum deduction amount is equal to 15% of the asset
value.
Stulz S.p.A. will charge the client €5- as the delivered unit control costs for repairs outside of the warranty
if the repair estimate is rejected. At the client's request, Stulz S.p.A. will dispose of the unrepaired delivery,
charging €25. When it receives this request, Stulz S.p.A. will send an authorization form for the disposal
that the client will fill out and sign.
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