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Elgato Game Capture 4K60 Pro — 
Installation Issues  

In some rare cases it may be possible that your 

Elgato Game Capture 4K60 Pro

 may not be 

recognized by your PC. 
 
Please follow the steps below, in order to possibly resolve this issue: 
 
  

 

 
 
1) Please try 

Elgato Game Capture 4K60 Pro

 in another PCIe slot on your Motherboard. 

 
Please note: Some Motherboards have specific limitations on which lanes can be used in 
combination. Check with your Motherboards manual or manufacturer for information regarding 
PCIe Lane Limitations. 
 
  

 

 
 
2) Make sure your Motherboard BIOS is up to date (please contact your Motherboard 
Manufacturer for help and on how to update the BIOS). 
 
  

 

 
 
3) Try it with a Cold Boot: 
  

 

Shut down the PC and disconnect the power cord from the power supply for 30 seconds 

 

Press the Power button for a brief second to unload any leftover energy that may have 
resided 

 

Reconnect the power cord and then restart the PC 

 

Recheck, if the 

Elgato Game Capture 4K60 Pro

 is recognized correctly now 

  

 

 
 
4) Check your Motherboard Manual and make sure that any existing feature within the BIOS, 
called "

Fast Boot

" is 

disabled

Содержание 10GAS9901

Страница 1: ...ual or manufacturer for information regarding PCIe Lane Limitations 2 Make sure your Motherboard BIOS is up to date please contact your Motherboard Manufacturer for help and on how to update the BIOS...

Страница 2: ...till encounter problems then please don t hesitate to contact our Support Team immediately PC Game Recording with Elgato Game Capture 4K60 Pro Setup There are a few things that need be mentioned up fr...

Страница 3: ...rements and can be used to record the Gaming PC Recording and Playing on the Same PC If you plan on playing and recording on the same PC please make sure to use the correct setup For the purposes of t...

Страница 4: ...3 Open up the Elgato 4K Capture Utility and make changes to your settings that best fit your setup see screenshot below...

Страница 5: ...How to Record Sound via Elgato Sound Capture Elgato Sound Capture is the easiest way and most likely preferred way to capture audio In this setup you simply open Elgato Sound Capture and chose the PC...

Страница 6: ...the sound on your headset on the Gaming computer Here is a screenshot of how the settings could look for you this might be different depending on what Audio devices you are using...

Страница 7: ......

Страница 8: ...unning in the background and you have to use ALT Tab to switch around between the actual game and Elgato 4K Capture Utility This means starting and stopping a recording will require ALT Tab so you can...

Страница 9: ...aming computer you simply open Elgato Sound Capture and chose the PC Gaming feature which lets you chose not only how the audio gets submitted as well as where you want to hear your audio In this case...

Страница 10: ...Please Note On the Streaming Recording PC you typically would turn Elgato Sound Capture to the OFF position and use the default Windows Audio Playback device assigned to that computer in most...

Страница 11: ...the Link below Elgato 4K Capture Utility User Interface Please note You can even use the Elgato Game Capture HD software with Elgato Game Capture 4K60 Pro Please keep in mind that it only works up to...

Страница 12: ...If you should still have issues or questions please open a support ticket to us so we can assist you in this matter...

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